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The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model

Diane Uyoga
Diane Uyoga
 y 
Ronald Bonuke
Ronald Bonuke
   | 13 sept 2023
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Article Category: Research Article
Publicado en línea: 13 sept 2023
Páginas: 1 - 15
Recibido: 21 oct 2022
Aceptado: 18 may 2023
DOI: https://doi.org/10.2478/tar-2023-0013
Palabras clave
© 2023 Diane Uyoga et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Figure 1.

Hypothesised moderated mediation model.
Hypothesised moderated mediation model.

Figure 2:

Moderation effect of personal commitment.
Moderation effect of personal commitment.

Results of moderating role of personal commitment.

R R-sq MSE F df1 df2 P
0.6722 0.4519 0.2185 46.7235 3.0000 170.0000 0.0000
Model
Coefficient SE t P LLCI ULCI
Constant 3.2872 0.0414 79.4923 0.0000 3.2055 3.3688
Aerospace education 0.1562 0.0862 1.8122 0.0717 −0.0139 0.03264
Personal commitment 0.7918 0.1086 7.2924 0.0000 0.5774 1.0061
Int_1 0.2552 0.1264 2.0193 0.0450 0.0057 0.5047

Total effect of aerospace education and service experience.

Effect SE T p LLCI ULCI
0.5858 0.0722 8.1186 0.0000 0.4434 0.7283
Direct effect of aerospace education on service experience
0.3969 0.0620 6.4023 0.0000 0.2746 0.5193
Indirect effect of aerospace education on service experience
Effect BootSE BootLLCI BootULCI
0.1789 0.0380 0.1079 0.2558

Unstandardised ordinary least squares (OLS) regression coefficients testing for conditional indirect effect of aerospace education on service performance.

Consequent
M (quality designs) Y (service experience)
Antecedent Coeff. (SE) 95% CI Coeff. (SE) 95% CI
Aerospace education (X) α1 → 0.1562 −0.0139, 0.3264 c′→ 0.3969 0.2746, 0.5193
Quality design (M) b 0.3055 0.1955, 0.4154
Personal commitment (W) α2 → 0.7918
AE*PC α3 → 0.2552 0.0057, 0.5047
Constant 3.2872 3.2055, 3.3688 2.3945 2.0237, 2.7653
R2 = 0.4519F(3, 170) = 46.7235, p < 0.001 R2 = 0.4663F(2, 171) = 74.7026, p < 0.001
Conditional indirect effect
Moderator Eff. SE (boot) Boot 95% CI
Personal commitment 0.0121 0.0363 −0.0640, 0.0806
0.0511 0.0259 −0.0016, 0.1025
0.0901 0.0277 0.0375, 0.1473
Index SE (boot) Boot 95% CI
Index of moderated mediation 0.0780 0.0385 0.0089, 0.1613

Mean, SD and correlation of variables.

S. No Variables Mean SD 1 2 3 4
1 Aerospace education 3.39 0.562 1 0.610** 0.674** 0.526**
2 Service experience 3.41 0.531 0.610** 1 0.817** 0.582**
3 Personal commitment 3.46 0.447 0.674** 0.817** 1 0.652**
4 Quality design 3.33 0.626 0.526** 0.582** 0.652** 1
5 Gender 0.64 0.482
6 Year of study 1.49 1.100
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