Cite

Abd-Wahab, S. R. H., Sairi, A., Che-Ani, A. I., Tawil, N. M., & Johar, S. (2015). Building maintenance issues: A Malaysian scenario for high-rise residential buildings. International Journal of Applied Engineering Research, 10(6), 15759?15776.Search in Google Scholar

Ab Hamid, M. R., Sami, W., & Mohmad Sidek, M. H. (2017). Discriminant Validity Assessment: Use of Fornell & Larcker criterion versus HTMT Criterion. Journal of Physics: Conference Series, 890(1), 012163. Advance online publication. https://doi.org/10.1088/1742-6596/890/1/01216310.1088/1742-6596/890/1/012163Search in Google Scholar

Abd Razak, M.A., Ismail, A., Ershova, E., Hati, S.R.H. & Acar, O.K. (2022). Patient satisfaction as a mediator between interaction quality of service delivery and patient loyalty in military hospitals. Journal of Southwest Jiaotong University, 282–293.10.35741/issn.0258-2724.57.1.26Search in Google Scholar

Adlene, H. (2020).Handling strata management building with professionalism for a harmonious environment. Retrieved September 2, 2020, from http://propertyadvisor.my/blog/index.php/handling-stratamanagement-building-with-professionalism-for-harmonious-environmentSearch in Google Scholar

Akdere, M., Top, M., & Tekingndz, S. (2020). Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model. Total Quality Management and Business Excellence, 31(34), 342–352.10.1080/14783363.2018.1427501Search in Google Scholar

Akroush, M. N., Ali, S. D., & Affara, I. (2015). Service quality, customer satisfaction and loyalty in theYemen immobile servicemarket. International Journal of Services Economics and Management, 7(1), 53–73.10.1504/IJSEM.2015.076323Search in Google Scholar

Aktar, M. S. (2021). Determinates service quality and its effecton patients – Satisfaction of private medical college hospitals, Rangpur, Bangladesh. International Journal of Management and Accounting, 3(4), 91?105.Albattat, A., Ahmad Pitra,J., Mahendran, N.A.P. & Azmi, A. (2018). The impact of service quality on Muslim customers in shariah compliant hotel. Journal of Tourism, Hospitality and Management Environment, 3(8), 1–14.Search in Google Scholar

Ali, B.J., Gardi, B., Othman, B.J., Ahmed, S.A., Ismael, N.B., Hamza, P.A., Aziz, H.M., Sabir, B.Y., Sorguli, S. & Anwar, G.(2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. International Journal of Engineering, Business and Management, 5(3),14-28.10.22161/ijebm.5.3.2Search in Google Scholar

Al Karim, R. (2019). Influence of service quality on customer satisfaction and customer loyalty in the private banking sector of Bangladesh: APLS approach. Journal of Marketing and Information Systems, 7(3), 8–17.10.31580/jmis.v1i3.1049Search in Google Scholar

Alnaser, F., Ghani, M., Rahi, S., & Abed, H. (2017). The impact of SERVQUAL model and subjective norms on customer satisfaction and customer loyalty in Islamic banks: A cultural context. Int JEcon Manag Sci, 6(5), 455.Search in Google Scholar

Alnaser, F.M., Abd Ghani, M., Rahi, S., Mansour, M., Abed, H. & Alharbi, A.H. (2018). Extending the role of SERVQUAL model in Islamic banks with subjective norms, customer satisfaction and customer loyalty. Economic and Social Development: Book of Proceedings, 387–400.Search in Google Scholar

Azian, F. U. M., Yusof, N., & Kamal, E. M. (2020). Problems in high-rise residential building: From management perspective. IOP Conference Series: Earth and Environmental Science, 452(1). https://doi.org/10.1088/1755-1315/452/1/01208710.1088/1755-1315/452/1/012087Search in Google Scholar

Azian, F. U. M. (2022). Mediating and moderating effects of management services on the relationship of housing performance and stratified residential satisfaction. PhD thesis. Universiti Sains, Malaysia.Search in Google Scholar

Azian, F. U. M., Kamal, E. M., Yusof, N., Syarifuddin, N., & Ismail, S. (2022). The challenges of property management companies in managing high-rise residential buildings during the Covid-19 Pandemic. International Journal of Academic Research in Economics and Management and Sciences, 11(1), 143–156.Search in Google Scholar

Bahadure, S., & Kotharkar, R. (2015). Assessing the sustainability of mixed-use neighborhood’s through residents – Travel behavior and perception: The case of Nagpur, India. Sustainability (Basel), 7(9), 12164–12189. https://doi.org/10.3390/su7091216410.3390/su70912164Search in Google Scholar

Bhattacherjee, A. (2012). Research: Social science principles (2nd ed.). Methods and Practices.Search in Google Scholar

Chang, L. S., Daud, D., & Abdullah, S. (2018). Social problems in high-rise living in Johor Bahru. International Journal of Real Estate Studies, 12(2), 74–80.Search in Google Scholar

Dahlan, F. M., & Zainuddin, A. (2018). Establishment of critical success factors for organizations managing high-rise residential buildings: A review. International Journal of Academic Research in Business and Social Sciences, 8(2), 750–759.10.6007/IJARBSS/v8-i2/3982Search in Google Scholar

EdgeProp.my. (2020). Key property developers ready to take on the 2020s. Retrieved January11, 2020. From https://www.edgeprop.my/content/1631723/key-propertydevelopers-ready-take-2020sSearch in Google Scholar

Felix, R.(2017). Service quality and customer satisfaction in selected banks in Rwanda. Journal of Business & Financial Affairs, 6(1).10.4172/2167-0234.1000246Search in Google Scholar

Fida, B. A., Ahmed, U., Al-Balushi, Y., & Singh, D. (2020). Impact of service quality on customer loyalty and customer satisfaction in Islamic in the Sultanate of Oman. SAGE Open, 10(2),.10.1177/2158244020919517Search in Google Scholar

Generalova, E.M., Generalov, V.P., Kuznetsova, A.A. & Bobkova, O.N. (2018). Mixed-use development in a high-rise context. E3S Web of Conferences, 33 (01021), 1–9.10.1051/e3sconf/20183301021Search in Google Scholar

Gopi, B., & Samat, N. (2020). The influence of food trucks’ service quality on customer satisfaction and its impact toward customer loyalty. British Food Journal, 122, 3213–3226. https://doi.org/10.1108/BFJ-02-2020-011010.1108/BFJ-02-2020-0110Search in Google Scholar

Gregory, J. L. (2019). Applying SERVQUAL: Using service quality perceptions to improve student satisfaction and program image. Journal of Applied Researchin Higher Education, 11(4), 788–799.10.1108/JARHE-12-2018-0268Search in Google Scholar

Gulhane, N. M., Madankar, G. K., Agashe, A., & Band, G. (2019). Measuring service quality and its relationship with customer loyalty in automobile sector in Nagpurregion. Asian Journal of Management, 10(3), 176–180.10.5958/2321-5763.2019.00028.3Search in Google Scholar

Hair, F., Jr., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-012810.1108/EBR-10-2013-0128Search in Google Scholar

Hair, Joseph F., Hult, T. M., Ringe, C. M., & Sarstedt, M. (2014). A primer in partial least squares structural equation modeling (PLS-SEM).Search in Google Scholar

Hair, Joseph F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019).When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-020310.1108/EBR-11-2018-0203Search in Google Scholar

Jing, F. & Lim, C.-K. (2020). An empirical study on the effect of management service quality of high-rise apartment on residential satisfaction: Focused on high-rise apartment in China. International Journal of IT-Based Management for Smart Business, 7(1), 23–30.10.21742/IJITMSB.2020.7.1.04Search in Google Scholar

Kadek, L., Martini, B., Bagus, I., Suardana, R., Nengah, I., & Astawa, D. (2018). Dimension effect of tangibles, reliability, responsiveness, assurance, empathy, leadership towards employee satisfaction (A University in Bali). International Research Journal of Management. IT & Social Sciences Available Online, 5(2), 210–215.Search in Google Scholar

Kuo, Y. C., Chou, J. S., & Sun, K. S. (2011). Elucidating how service quality constructs influence resident satisfaction with condominium management. Expert Systems with Applications, 38(5), 5755–5763. https://doi.org/10.1016/j.eswa.2010.10.05710.1016/j.eswa.2010.10.057Search in Google Scholar

Latif Abdulridha Atiyah. (2017). Impact of service quality on customer satisfaction. Australian Journal of Basic and Applied Sciences, 11(5), 20–28.Search in Google Scholar

Le, D.N., Nguyen, H.T. & Hoang Truong, P. (2020). Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam. The Asian Journal of Shipping and Logistics, 36(2), 89–103.10.1016/j.ajsl.2019.10.003Search in Google Scholar

Memon, M.A., Ting, H., Cheah, J.H., Thurasamy, R., Chuah, F. & Cham, T.H. (2020). Journal of Applied Structural Equation Modeling.Search in Google Scholar

Moghavvemi, S., Lee, S. T., & Lee, S. P. (2018). Perceived overall service quality and customer satisfaction: A comparative analysis between local and foreign banks in Malaysia. International Journal of Bank Marketing, 36(5), 908–930.10.1108/IJBM-06-2017-0114Search in Google Scholar

Mohd Nor, U.S., Wan Abd Aziz, W. N.A. & Al Sadat Zyed, Z. (2020). Tenants’ satisfaction in high residential buildings. Built Environment Journal, 17(1), 41–57.10.24191/bej.v17i1.5041Search in Google Scholar

Mmutle, T., & Shonhe, L. (2017). Customers’ perception of service quality and its impact on reputation in the hospitality industry. African Journal of Hospitality. Tourism and Leisure, 6(3), 1–25.Search in Google Scholar

Musa, Z. N., Azriyati, W. N., Zyed, Z. A., Hanif, N. R., Aini, A., Tedong, P. A., & Sarip, A. G. (2020). Vertical living satisfaction of home owners in a medium-cost residential building in Klang Valley, Malaysia. Journal of Facilities Management, 18(3), 283–296.10.1108/JFM-01-2020-0004Search in Google Scholar

Na-Nan, K., Sanamthong, E., & Sulong, M. (2016). Employees engagement, quality of service and customers satisfaction affecting customer loyalty of hair and beauty salon business. International Journal of Applied Business and Economic Research, 13(15), 3409–3421.Search in Google Scholar

Narvaez, L., & Penn, A. (2016). The architecture of mixed uses. The Journal of Space Syntax, 7(1), 107–136.Search in Google Scholar

Ojekalu, S. O., Ojo, O., Oladokun, T. T., Olabisi, S. A., & Omoniyi, S. S. (2018). Service quality of property managers of shopping complexes in Ibadan, Nigeria: Empirical evidence. Property Management, 37(3), 310–326.10.1108/PM-04-2018-0029Search in Google Scholar

Omar, B. A., Abu, N. K., Sapuan, D. A., Abd Aziz, N., & Nazri, M. A. (2010). Service quality and value affecting parents’ satisfaction and behavioral intentions in a chiid care centre using a structural approach. Australian Journal of Basic and Applied Sciences, 4(9), 444–4447.Search in Google Scholar

Pa, W. A. M. W., Hassan, M. F., & Redde, S. (2022). Quality of Sports Facilities Services and Student Satisfaction During COVID-19 Pandemic. International Journal of Academic Research in Progressive Education and Development, 11(2), 115–127.Search in Google Scholar

Pakurár, M., Haddad, H., Nagy, J., Popp, J., & Oláh, J. (2019). Theservicequality dimensions that affect customer satisfaction in the Jordanian banking sector. [Switzerland]. Sustainability (Basel), 11(4), 1113. https://doi.org/10.3390/su1104111310.3390/su11041113Search in Google Scholar

Priporas, C. V., Stylos, N., Vedanthachari, L. N., & Santiwatana, P. (2017). Service quality, satisfaction and customer loyalty in Airbnb accommodation in Thailand. International Journal of Tourism Research, 19(6), 693–704.10.1002/jtr.2141Search in Google Scholar

Purwanto, A., Asbari, M., & Santoso, T. I. (2021). Analisis data penelitian marketing: perbandingan hasilantara amos, smartpls, warppls, dan SPSS untuk jumlah sampel besar. Journal of Industrial Engineering & Management Research, 2(4), 216–227.Search in Google Scholar

Rahman, M. S., Hussain, B., Uddin, A. N. M. M., & Islam, N. (2015). Exploring residents’ satisfaction of facilities provided by private apartment companies. Asia Pacific Management Review, 20(3), 130–140.10.1016/j.apmrv.2014.12.012Search in Google Scholar

Ramayah, T., Cheah, J., Chuah, F., Ting, H., & Memon, M. A. (2018). Partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.0.Search in Google Scholar

Ramya, N., Kowsalya, A., & Dharanipriya, K. (2019). Servic equality and its dimensions. [IJRD]. EPRA International Journal of Research and Development, 4(2), 38–40.Search in Google Scholar

Sarstedt, M., Hair, J. F., Jr., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197– 211. https://doi.org/10.1016/j.ausmj.2019.05.00310.1016/j.ausmj.2019.05.003Search in Google Scholar

Scmidt Associates. (2016). Mixed-use development challenges. Retrieved May11, 2016, from https://schmidt-arch.com/mixed-use-development-challengesSearch in Google Scholar

Sanderson, D. C. (2015). Determinants of satisfaction among occupiers of commercial property. In: Book of Proceedings of the 22nd Annual European Real Estate Society Conference, 149–170. Urban and Environmental Planning and Research Center, ITU: Istanbul, Turkey.Search in Google Scholar

Sanderson, D. C., & Edwards, V. M. (2016). Determinants of satisfaction amongst tenants of UK Offices. Journal of Corporate Real Estate, 18(2), 102–131.10.1108/JCRE-09-2015-0022Search in Google Scholar

Sanderson, D. C., & Read, D. C. (2020). Recognizing and realizing the value of customer-focused property management. Property Management, 38(5), 749–764.10.1108/PM-04-2020-0029Search in Google Scholar

Shafiq, A., Mostafiz, M. I., & Taniguchi, M. (2019). Using SERVQUAL to determine Generation Y’s satisfaction towards hoteling industry in Malaysia. Journal of Tourism Futures, 5(1), 62–74.10.1108/JTF-01-2018-0004Search in Google Scholar

Wahab, S. R. H. A., Ani, A. I. C., Sairi, A., Tawil, N. M., & Razak, M. Z. A. (2016). Classification of high-rise residential building facilities: A descriptive survey on 170 housing scheme in Klang Valley. MATEC Web of Conferences, 66, 4–7. https://doi.org/10.1051/matecconf/2016660010310.1051/matecconf/20166600103Search in Google Scholar

Wang, Y. L., Luor, T., Luarn, P., & Lu, H. (2015). Contribution and trend to quality research a literature review of SERVQUAL model from 1998to2013. Informatica Economica, 19(1), 34–45.10.12948/issn14531305/19.1.2015.03Search in Google Scholar

Wong, P. Y., Rashid, N., & AbuBakar, N. R. H. (2020). Analyzing customer satisfaction in service quality at the Malaysian green hotel. Journal of Technology Management and Technopreneurship, 8, 96–108.Search in Google Scholar

Yusof, A., Joseph, J., & Shah, P. M. (2017). Customer’s expectation, perception and satisfaction with service quality of a fitness centre in Malaysia. International Journal of Physical Education. Sports and Health, 4(1), 146–150.Search in Google Scholar

Yusoff, W. Z. W., & Liew, S. (2014). Managing agent service quality performance framework on strata housing scheme management. Journal of Social Science Research, 3(3), 300–314.10.24297/jssr.v3i3.3238Search in Google Scholar

Zainon, N., Mohd-Rahim, F. A., Sulaiman, S., Abd-Karim, S. B., & Hamzah, A. (2017). Factors affecting the demand of affordable housing among the middle-income groups in Klang Valley Malaysia. Journal of Design and Built Environment, 1–10. Retrieved from http://mis.um.edu.my/index.php/jdbe/article/view/1012910.22452/jdbe.sp2017no1.1Search in Google Scholar

eISSN:
2300-5289
Idioma:
Inglés
Calendario de la edición:
4 veces al año
Temas de la revista:
Business and Economics, Political Economics, other