<abstract xmlns="http://www.w3.org/1999/xhtml">

<bold>Background:</bold> Most societies have a negative attitude toward gossip and managers are concerned about the impact of gossips on the communication in an organizational environment. Our study examined the perception of gossip, and the context of gossip at different levels of a hospital, a case of organization with high communicational relation among staff. Also, the differences between the gossip context within the organizational context and within the social environment have been considered.
<bold>Methodology:</bold> Semi-structured interviews were conducted with 27 informants, 9 in each of three groups: nurses, supervisors and managers of the Hospital. Recorded interviews were analyzed using content analysis, and results for each group of respondents were compared. Finally, the main gossiping issues for each group were categorized.
<bold>Results:</bold> The study revealed that the topics of gossip in a hospital can be divided into eight main categories, and 34 sub-categories all identifiable by special topics. These main topics included confidentiality issues, merits, financial status/standing, personal characteristics, position, communications, biography, and job conditions. In terms of organizational gossip, a person’s merit in the workplace and financial standing were of particular interest to the participants of this study. Also, the gossip topics at different levels among nurses, administrators, and managers had significant differences.
<bold>Conclusion:</bold> Managers should acknowledge different gossip contents among people at different organizational levels, and that employees do not have the same motives for communication at different organizational levels. Additionally, the distances between contents in the Tendency to Gossip Questionnaire and categories in the organizational environment need more studies, to explore precedents and outputs. Managers may use these findings to facilitate organizational change and communication.
</abstract>

Background: Most societies have a negative attitude toward gossip and managers are concerned about the impact of gossips on the communication in an organizational environment. Our study examined the perception of gossip, and the context of gossip at different levels of a hospital, a case of organization with high communicational relation among staff. Also, the differences between the gossip context within the organizational context and within the social environment have been considered.
Methodology: Semi-structured interviews were conducted with 27 informants, 9 in each of three groups: nurses, supervisors and managers of the Hospital. Recorded interviews were analyzed using content analysis, and results for each group of respondents were compared. Finally, the main gossiping issues for each group were categorized.
Results: The study revealed that the topics of gossip in a hospital can be divided into eight main categories, and 34 sub-categories all identifiable by special topics. These main topics included confidentiality issues, merits, financial status/standing, personal characteristics, position, communications, biography, and job conditions. In terms of organizational gossip, a person’s merit in the workplace and financial standing were of particular interest to the participants of this study. Also, the gossip topics at different levels among nurses, administrators, and managers had significant differences.
Conclusion: Managers should acknowledge different gossip contents among people at different organizational levels, and that employees do not have the same motives for communication at different organizational levels. Additionally, the distances between contents in the Tendency to Gossip Questionnaire and categories in the organizational environment need more studies, to explore precedents and outputs. Managers may use these findings to facilitate organizational change and communication.

Content Analysis of Gossip at Different Levels of a Hospital

Kyiv National University of Trade and Economics

Organizacija

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Content Analysis of Gossip at Different Levels of a Hospital"}

Background: Most societies have a negative attitude toward gossip and managers are concerned about the impact of gossips on the communication in an...

Content Analysis of Gossip at Different Levels of a Hospital

Publicado en línea: 07 dic 2021

Páginas: 306 - 318

Recibido: 02 feb 2021

Aceptado: 06 oct 2021

DOI: https://doi.org/10.2478/orga-2021-0021

Palabras clave
Gossip in organizations, Construct of gossip, Content analysis, Informal communication

© 2021 Maryam Babaei Aghbolagh et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Content Analysis of Gossip at Different Levels of a Hospital

Publicado en línea: 07 dic 2021

Páginas: 306 - 318

Recibido: 02 feb 2021

Aceptado: 06 oct 2021

DOI: https://doi.org/10.2478/orga-2021-0021

Palabras claveGossip in organizations, Construct of gossip, Content analysis, Informal communication

© 2021 Maryam Babaei Aghbolagh et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Palabras clave
Gossip in organizations, Construct of gossip, Content analysis, Informal communication