Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Publicado en línea: 17 mar 2020

Páginas: 3 - 19

Recibido: 29 oct 2019

Aceptado: 08 feb 2020

DOI: https://doi.org/10.2478/orga-2020-0001

Palabras clave

Configuration Management Process, Maturity Models, IT Services Providers, Systematic Literature Review

© 2020 João P. Serrano et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.