<abstract xmlns="http://www.w3.org/1999/xhtml"><bold>Background and purpose:</bold> The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees?<bold>Design/Methodology/Approach:</bold> We have performed a pencil-paper survey among employees in the hotel industry sector. The questionnaire asked respondents to evaluate the competencies of their supervisors; later, we asked respondents to evaluate what influences their job satisfaction, and, in the final part, we collected some demographical data.<bold>Results:</bold> The results show a weak, but still detectable, positive correlation between the competencies of managers and job satisfaction of employees in the factor that we have labelled “work itself”. We have not found any correlation between the competencies of managers and job satisfaction of employees with regard to working conditions or possibilities of career development.<bold>Conclusion:</bold> The competency of managers has an influence on job satisfaction of employees with regard to work itself. Although correlations that we have found are weak, they do exist, and have to be taken into account when it comes to discussing job satisfaction of employees. Managers who understand this core competency and promote it onwards to their employees will influence the job satisfaction of employees through this competency.</abstract>

Background and purpose: The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees?Design/Methodology/Approach: We have performed a pencil-paper survey among employees in the hotel industry sector. The questionnaire asked respondents to evaluate the competencies of their supervisors; later, we asked respondents to evaluate what influences their job satisfaction, and, in the final part, we collected some demographical data.Results: The results show a weak, but still detectable, positive correlation between the competencies of managers and job satisfaction of employees in the factor that we have labelled “work itself”. We have not found any correlation between the competencies of managers and job satisfaction of employees with regard to working conditions or possibilities of career development.Conclusion: The competency of managers has an influence on job satisfaction of employees with regard to work itself. Although correlations that we have found are weak, they do exist, and have to be taken into account when it comes to discussing job satisfaction of employees. Managers who understand this core competency and promote it onwards to their employees will influence the job satisfaction of employees through this competency.

The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry

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This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Background and purpose: The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown...

The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry

Publicado en línea: 09 jul 2019

Páginas: 81 - 94

Recibido: 18 sept 2018

Aceptado: 10 mar 2019

DOI: https://doi.org/10.2478/orga-2019-0006

Palabras clave
competencies, managers, job satisfaction, influence, hotel industry

© 2019 Mitja Gorenak et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry

Publicado en línea: 09 jul 2019

Páginas: 81 - 94

Recibido: 18 sept 2018

Aceptado: 10 mar 2019

DOI: https://doi.org/10.2478/orga-2019-0006

Palabras clavecompetencies, managers, job satisfaction, influence, hotel industry

© 2019 Mitja Gorenak et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Palabras clave
competencies, managers, job satisfaction, influence, hotel industry