[
Akçay, S. (2006). Corruption and human development. The Cato Journal, 26(1), 29-48. https://link.gale.com/apps/doc/A145572319/AONE?u=googlescholar&sid=bookmark-AONE&xid=4c5ff2af
]Search in Google Scholar
[
Alamry, S. J. M., Al-Attar, H. A., & Salih, A. S. (2022). The effect of using the Balanced Scorecard (BSC) on reducing the financial and administrative corruption in Iraqi Government Units. International Journal of Financial, Accounting, and Management, 4(1), 67-83. https://doi.org/10.35912/ijfam.v4il.732
]Search in Google Scholar
[
AMAN, The Coalition for Integrity and Accountability. (2020a). Palestine’s implementation of Goal 16 of the Sustainable Development Goals. Ramallah - Palestine.
]Search in Google Scholar
[
Akgül, D. (2012). Measuring the Satisfaction of Citizens for the Services given by the Municipality: The Case of Kirşehir Municipality. Procedia - Social and Behavioral Sciences, 62, 555-560. https://doi.org/10.1016/j.sbspro.2012.09.092
]Search in Google Scholar
[
Bhatia, L, & Mabillard, V. (2022). How do cities use their communication channels A study of social media adoption in two European federal states. Electronic Government, an International Journal, 18(2), 1. https://doi.org/10.1504/eg.2022.10043051
]Search in Google Scholar
[
Borge, R., Colombo, C., & Welp, Y. (2009). Online and offline participation at the local level: A quantitative analysis of the Catalan municipalities. Information, Communication & Society, 12(6), 899-928. https://doi.org/10.1080/13691180802483054
]Search in Google Scholar
[
Cegarra-Navarro, J. G., Pachón, J. R. C., & Cegarra, J. L. M. (2012). E-government and citizen’s engagement with local affairs through e-websites: The case of Spanish municipalities. International Journal of Information Management, 32(5), 469-478. https://doi.org/10.1016/j.ijinfomgt.2012.02.008
]Search in Google Scholar
[
Demšar, J., Curk, T., Erjavec, A., Gorup, Č., Hočevar, T., Milutinovič, M., Možina, M., Polajnar, M., Toplak, M., Starič, A., Štajdohar, M., Umek, L., Žagar, L., Žbontar, J., Žitnik, M., & Zupan, B. (2013). Orange: data mining toolbox in python. Journal of Machine Learning Research, 14(1), 2349-2353. http://eprints.fri.uni-lj.si/2267/l/2013%2DDemsar%2DOrange%2DJMLR.pdf
]Search in Google Scholar
[
Demirci, B., & Gürer Bildik, N. (2023). Citizens’ attitudes towards online communication channels in contacting local governments and the emergence of integrated Multi-Channel platforms: the case of Orange Table. Siyasal: Journal of Political Sciences, 32(1), 95-112. https://doi.org/10.26650/siyasal.2023.32.1245800
]Search in Google Scholar
[
Fiľa, M., Schwarczová, L., & Mura, L. (2015). Citizen satisfaction survey as a tool of citizen relationship management of local government in Slovakia. Serbian Journal of Management, 10(1), 117-129. https://doi.org/10.5937/sjml0-7147
]Search in Google Scholar
[
Falco, E., & Kleinhans, R. (2018). Beyond Information-Sharing. A typology of government challenges and requirements for Two-Way social media communication with citizens. Electronic Journal of e-Government, 16(1), 18-31. https://academic-publishing.org/index.php/ejeg/article/download/649/612
]Search in Google Scholar
[
Johnson, A., Mastakas, K., Maerten, C., Spencer, G., & Porter, J. (2011). Reaching the Citizen: Toolkit on Effective Communications and Marketing. The CIVITAS Initiative. https://civitas.eu/sites/default/files/brochure_toolkit_on_marketing_fmal4print_20110913.pdf
]Search in Google Scholar
[
Jukič, T., & Merlak, M. (2017). The use of social networking sites in public administration: the case of Slovenia. Electronic Journal of e-Government, 15(1). https://academic-publishing.org/index.php/ejeg/article/view/635
]Search in Google Scholar
[
Jurásek, M., & Wawrosz, P. (2021). Why should local governments have a developed communication strategy? An analysis of municipal communication in the Czech Republic. Ad Alta Journal of Interdisciplinary Research, 11(2), 302-308. https://doi.org/10.33543/1102302308
]Search in Google Scholar
[
Kruzmetra, Ž., Bite, D., & Kronberga, G. (2018). Government-citizen communication in rural municipalities in Latvia. Proceedings of the International Scientific Conference “Economic Science for Rural Development,” 154-162. https://doi.org/10.22616/esrd.2018.080
]Search in Google Scholar
[
Lameiras, M., Soares, D., & Amaral, L. (2022). Communication with local governments: An assessment of e-mail responsiveness. In ICEGOV 2022: 15th International Conference on Theory and Practice of Electronic Governance, 309-315. https://doi.org/10.1145/3560107.3560303
]Search in Google Scholar
[
Lis-Staranowicz, D., & Giżyňska, M. (2020). Local citizen initiatives in Poland: the disparity in signature requirements. Review of European and Comparative Law, 40(1), 45-66. https://doi.org/10.31743/recl.5708
]Search in Google Scholar
[
Luoma-aho, V., Olkkonen, L., & Canel, M. (2020). Public sector communication and citizen expectations and satisfaction. In V. Luoma-aho & M. J. Canel (Eds.), The Handbook of Public Sector Communication (pp. 303-314). John Wiley & Sons, Inc. https://doi.org/10.1002/9781119263203.ch20
]Search in Google Scholar
[
Macnamara, J. (2016). Organizational listening: The missing essential in public communication. Peter Lang Publishing, https://doi.org/10.3726/978-l-4539-1739-8
]Search in Google Scholar
[
Svidroňová, M. M., Kaščáková, A., & Vrbičanová, V. (2018). Can Social Media be a Tool for Participatory Governance in Slovak Municipalities? Nispacee Journal of Public Administration and Policy, 11(2), 81-101. https://doi.org/10.2478/nispa-2018-0014
]Search in Google Scholar
[
Murphy-Filkins, R. L., Teres, D., Lemeshow, S., & Hosmer, D. W. (1996). Effect of changing patient mix on the performance of an intensive care unit severity-of- illness model. Critical Care Medicine, 24(12), 1968-1973. https://doi.org/10.1097/00003246-199612000-00007
]Search in Google Scholar
[
Republic of Slovenia Statistical Office. (2024). Sistat database, https://www.stat.si/StatWeb/en
]Search in Google Scholar
[
Sachs, M., & Schossböck, J. (2019). Acceptance of Tools for Electronic Citizen Participation. In P. Panagiotopoulos, N. Edelmann, O. Glassey, G. Misuraca, P. Parycek, T. Lampoltshammer, & B. Re (Eds.), Electronic Participation. 11th IFIP WG 8.5 International Conference, ePart 2019 (Vol. 11686). Springer, Cham. https://doi.org/10.1007/978-3-030-27397-2_4
]Search in Google Scholar
[
Schellong, A., & Langenberg, T. (2007). Managing Citizen Relationships in Disasters: Hurricane Wilma, 311 and Miami-Dade County. 2014 47th Hawaii International Conference on System Sciences, (HICSS’07). https://doi.org/10.1109/HICSS.2007.331
]Search in Google Scholar
[
Sørum, H. (2014). E-mail Responsiveness in the Public Sector. In Electronic Government and the Information Systems Perspective: Third International Conference, EGOVIS 2014, Munich, Germany, September 1-3,2014. Proceedings 3 (pp. 63-72). Springer International Publishing.
]Search in Google Scholar
[
Tsampoulatidis, L, Ververidis, D., Tsarchopoulos, P., Nikolopoulos, S., Kompatsiaris, I., & Komninos, N. (2013). ImproveMyCity: an open source platform for direct citizen-government communication. In Proceedings of the 21st ACM international conference on Multimedia, (pp 839-842). https://doi.org/10.1145/2502081.2502225
]Search in Google Scholar
[
Todisco, L., Tomo, A., Canonico, P., Mangia, G., & Sarnacchiaro, P. (2021). Exploring social media usage in the public sector: Public employees’ perceptions of ICT’s usefulness in delivering value added. Socio-Economic Planning Sciences, 73, 100858, 1-8. https://doi.org/10.1016/j.seps.2020.100858
]Search in Google Scholar
[
Verba, S., Schlozman, K. L., & Brady, H. E. (1995). Voice and Equality: Civic Voluntarism in American Politics. Harvard University Press.
]Search in Google Scholar
[
Vivier, E., Seabe, D., Wentzel, M., & Sanchez, M. (2015). From Information to Engagement: Exploring Communication Platforms for the Government-Citizen Interface in South Africa. The African Journal of Information and Communication (AJIC). South Africa, (15). doi: 10.23962/10539/20332.
]Search in Google Scholar
[
Vitálišová, K., Borseková, K., Vaňová, A., Rojíková, D., & Laco, P. (2022). Communication as a Part of Smart Governance in Local Municipalities. In O. Gervasi, B. Murgante, S. Misra, A. M. A. C. Rocha, & C. Garau (Eds.), Computational Science and Its Applications - ICCSA 2022 Workshops. ICCSA 2022. Lecture Notes in Computer Science (Vol. 13382, pp. 191-203). Springer, Cham, https://doi.org/10.1007/978-3-031-10592-0_15
]Search in Google Scholar
[
Zumofen, R., Mabillard, V., & Pasquier, M. (2023). Social Media Use in Central and Eastern European Cities: Defining Local Government-Citizen Relationships through Phases. Nispacee Journal ofPublic Administration and Policy, 16(1), 232-253. https://doi.org/10.2478/nispa-2023-0010
]Search in Google Scholar