1 | Xu Xun | Department of Management, Operations, and Marketing, California State University, Turlock, CA, USA | 13 |
2 | Law Rob | Hong Kong Polytechnic University, Kowloon, Hong Kong SAR, China | 9 |
3 | Rita Pablo | ISCTE-IUL, Business Research Unit (BRU-IUL), Lisbon, Portugal | 9 |
4 | Li Hengyun | School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR, China | 8 |
5 | Li Yong-Hai | Department of E-commerce, Henan University of Technology, Zhengzhou, China | 7 |
6 | Nilashi, Mehrbakhsh | Centre for Global Sustainability Studies (CGSS), Universiti Sains Malaysia, 11800, USM Penang, Malaysia | 7 |
7 | Borghi Matteo | Henley Business School, University of Reading, Greenlands, Henley on Thames, Oxfordshire, UK | 6 |
8 | Brochado Ana | SCTE-IUL, University Institute of Lisbon, Centre for Socioeconomic and Territorial Studies (DINÂMIA’CET — IUL) & Business Research Unit (BRU-IUL), Lisbon, Portugal | 6 |
9 | Chatterjee Swagato | IIT Kharagpur, Kharagpur, West Bengal, India | 6 |
10 | Kim Hak-Seon | School of Hospitality and Tourism Management, Kyungsung University, 309 Suyoungro, Nam-Gu, Busan, South Korea | 6 |
11 | Mariani Marcello | Henley Business School, University of Reading Greenlands, Henley on Thames Oxfordshire, UK | 6 |
12 | Moro Sérgio | University Institute of Lisbon (ISCTE-IUL), ISTAR-IUL, Lisbon, Portugal | 6 |
13 | Samad Sarminah | Department of Business Administration, Collage of Business and Administration, Princess Nourah Bint Abdulrahman University, Saudi Arabia | 6 |
14 | Bala, Pradip Kumar | Indian Institute of Management Ranchi, Suchana Bhawan, 5th Floor, Audrey House Campus, Meur's Road, Ranchi, Jharkhand, India | 5 |
15 | Gao Baojun | Economics and Management School, Wuhan University, Wuhan, China | 5 |
16 | Ray Arghya | Indian Institute of Management Ranchi, Suchana Bhawan, 5th Floor, Audrey House Campus, Meur's Road, Ranchi, Jharkhand, India | 5 |
17 | Teichert Thorsten | Marketing and Innovation, Faculty of Business, Economics and Social Sciences, University of Hamburg, Hamburg, Germany | 5 |
18 | Ye Qiang | Harbin Institute of Technology, China | 5 |
Tourism (hotels; hostels; rental services; bed and breakfast) | 293 |
Restaurant | 53 |
Transport (airlines; public transport) | 37 |
Other (different) | 37 |
Healthcare | 28 |
Airport services | 8 |
Banking services | 3 |
Convenience stores, shops, retail | 3 |
Logistics and supply chain | 3 |
Audiobook, film streaming | 2 |
Education | 2 |
Escort services | 2 |
Fitness | 2 |
Public libraries | 2 |
Air pollution protecting | 1 |
Circular services | 1 |
Convention centres | 1 |
Crowdsourcing | 1 |
Digital gaming | 1 |
Insurance | 1 |
Interpreting services | 1 |
IT services | 1 |
Self-services electronic vehicles | 1 |
Telecommunication | 1 |
Austria | Czechia | China | Australia | Belgium |
Costa Rica | France | Hong Kong | Germany | Canada |
Finland | Iraq | India | Poland | Israel |
Iceland | Ireland | Japan | Portugal | Qatar |
Iran | Malaysia | Morocco | Sweden | Russian Federation |
Italy | Saudi Arabia | Puerto Rico | Switzerland | USA |
Malta | Spain | Singapore | United Arab Emirates | |
Netherlands | Tunisia | South Korea | ||
Norway | Turkey | |||
Taiwan | ||||
UK | ||||
Vietnam |
Sustainability (Switzerland) | 2 | 8 | 11 | 5 | 14 | 40 | |||||||
International Journal of Hospitality Management | 1 | 1 | 4 | 1 | 3 | 12 | 6 | 6 | 34 | ||||
International Journal of Contemporary Hospitality Management | 1 | 1 | 3 | 2 | 2 | 5 | 6 | 9 | 29 | ||||
Tourism Management | 1 | 1 | 5 | 3 | 4 | 3 | 2 | 4 | 23 | ||||
Decision Support Systems | 1 | 2 | 2 | 2 | 3 | 10 | |||||||
Journal of Hospitality and Tourism Technology | 1 | 1 | 1 | 2 | 2 | 1 | 8 | ||||||
Journal of Business Research | 2 | 2 | 3 | 1 | 8 | ||||||||
Journal of Retailing and Consumer Services | 3 | 2 | 1 | 1 | 7 | ||||||||
Electronic Commerce Research and Applications | 1 | 1 | 1 | 1 | 3 | 7 | |||||||
International Journal of Culture, Tourism, and Hospitality Research | 1 | 1 | 2 | 2 | 1 | 7 | |||||||
Journal of Hospitality and Tourism Management | 4 | 1 | 2 | 7 | |||||||||
Tourism Management Perspectives | 1 | 1 | 1 | 2 | 2 | 7 | |||||||
Journal of Hospitality Marketing and Management | 2 | 1 | 1 | 2 | 6 | ||||||||
Journal of Travel Research | 1 | 1 | 2 | 2 | 6 | ||||||||
Current Issues in Tourism | 3 | 1 | 2 | 6 | |||||||||
Industrial Management and Data Systems | 1 | 4 | 5 | ||||||||||
International Journal of Information Management | 1 | 1 | 1 | 1 | 1 | 5 | |||||||
Journal of Quality Assurance in Hospitality and Tourism | 2 | 1 | 2 | 5 |
USA | 162 |
China | 103 |
UK | 42 |
India | 34 |
South Korea | 22 |
Hong Kong | 21 |
Taiwan | 21 |
Germany | 17 |
Canada | 14 |
Australia | 13 |
France | 12 |
Italy | 11 |
Spain | 11 |
Malaysia | 9 |
Singapore | 9 |
Netherlands | 5 |
Portugal | 5 |
Airline industry | 31 | 42 | 9 | Consumer behaviour | 21 | 28 | 5 |
Artificial intelligence | 28 | 38 | 9 | Customer engagement | 13 | 16 | 5 |
Big data | 55 | 102 | 17 | Decision-making | 37 | 70 | 14 |
Competitiveness | 28 | 32 | 5 | Electronic commerce | 25 | 39 | 9 |
Customer experience | 30 | 56 | 8 | Empirical analysis | 15 | 17 | 5 |
Customer satisfaction | 68 | 197 | 47 | Hospitals | 17 | 22 | 5 |
Detection method | 26 | 30 | 5 | Hotels | 33 | 79 | 17 |
Hospitality industry | 55 | 95 | 17 | Human | 22 | 38 | 10 |
Life satisfaction | 40 | 74 | 9 | Information systems | 6 | 8 | 5 |
Literature review | 51 | 98 | 13 | Sales | 44 | 113 | 19 |
Marketing | 45 | 68 | 12 | Service provider | 15 | 22 | 5 |
Natural language processing | 14 | 17 | 5 | Social media | 72 | 178 | 43 |
Network analysis | 32 | 47 | 6 | Social networking (online) | 34 | 74 | 16 |
Online review | 67 | 166 | 45 | Text mining | 75 | 241 | 65 |
Perception | 63 | 144 | 24 | 11 | 14 | 5 | |
Performance assessment | 28 | 33 | 6 | ||||
Profitability | 15 | 17 | 5 | ||||
Psychology | 29 | 51 | 7 | ||||
Qualitative analysis | 32 | 42 | 7 | ||||
Questionnaire survey | 35 | 53 | 8 | ||||
Regression analysis | 28 | 42 | 7 | ||||
Restaurant | 18 | 22 | 8 | ||||
Semantic network analysis | 33 | 63 | 8 | ||||
Service sector | 35 | 49 | 11 | ||||
Strategic approach | 23 | 31 | 5 | ||||
Sustainability | 31 | 45 | 7 | ||||
Sustainable development | 40 | 68 | 10 | ||||
World Wide Web | 50 | 85 | 13 | ||||
China | 46 | 76 | 13 | Airbnb | 36 | 65 | 16 |
Consumption behaviour | 49 | 90 | 14 | Culture | 21 | 25 | 8 |
COVID-19 | 21 | 33 | 9 | Hospitality | 16 | 20 | 8 |
Data set | 31 | 46 | 6 | Hotel attributes | 13 | 19 | 5 |
Deep learning | 18 | 28 | 7 | Netnography | 15 | 18 | 6 |
Latent Dirichlet allocation | 37 | 64 | 14 | Portugal | 18 | 23 | 6 |
Machine learning | 56 | 114 | 26 | Satisfaction | 47 | 75 | 20 |
Numerical model | 37 | 53 | 9 | Topic modelling | 13 | 17 | 6 |
Peer-to-peer accommodation | 24 | 32 | 5 | Tourism | 49 | 102 | 24 |
Quality control | 29 | 55 | 8 | Tourism development | 23 | 28 | 6 |
Quality of service | 26 | 44 | 6 | Tourism management | 34 | 58 | 13 |
Service quality | 81 | 266 | 58 | Tourism market | 21 | 29 | 5 |
Servqual | 19 | 28 | 6 | Tourist behaviour | 44 | 95 | 17 |
Sharing economy | 39 | 75 | 17 | Tourist destination | 37 | 64 | 12 |
Social network | 21 | 23 | 5 | Travel behaviour | 38 | 71 | 13 |
Statistics | 23 | 31 | 5 | ||||
Text analytics | 28 | 41 | 11 | ||||
Topic model | 16 | 19 | 5 | ||||
Topic modelling | 37 | 56 | 10 | ||||
United States | 40 | 59 | 10 | ||||
Big data analytics | 16 | 20 | 6 | Comparative study | 21 | 27 | 5 |
Data mining | 75 | 215 | 39 | Content analysis | 34 | 52 | 17 |
Hotel | 33 | 55 | 10 | Google maps | 13 | 17 | 5 |
Hotel industry | 61 | 177 | 37 | Sentiment analysis | 80 | 242 | 68 |
Internet | 75 | 220 | 38 | Service evaluation | 16 | 19 | 5 |
Language | 37 | 53 | 10 | Text analysis | 28 | 37 | 10 |
Online hotel reviews | 24 | 34 | 8 | ||||
Online ratings | 11 | 16 | 9 | ||||
Review helpfulness | 11 | 16 | 5 | ||||
Tripadvisor | 30 | 52 | 20 | ||||
United Kingdom | 16 | 27 | 5 |