<abstract xmlns="http://www.w3.org/1999/xhtml"><p> Increasing reluctance of businesses to participate in surveys often leads to declining or low response rates, poor data quality and burden complaints, and suggests that a driving force, that is, the motivation for participation and accurate and timely response, is insufficient or lacking. Inspiration for ways to remedy this situation has already been sought in the psychological theory of self-determination; previous research has favored enhancement of intrinsic motivation compared to extrinsic motivation. Traditionally however, enhancing extrinsic motivation has been pervasive in business surveys. We therefore review this theory in the context of business surveys using empirical data from the Netherlands and Slovenia, and suggest that extrinsic motivation calls for at least as much attention as intrinsic motivation, that other sources of motivation may be relevant besides those stemming from the three fundamental psychological needs (competence, autonomy and relatedness), and that other approaches may have the potential to better explain some aspects of motivation in business surveys (e.g., implicit motives). We conclude with suggestions that survey organizations can consider when attempting to improve business survey response behavior.</p></abstract>

Increasing reluctance of businesses to participate in surveys often leads to declining or low response rates, poor data quality and burden complaints, and suggests that a driving force, that is, the motivation for participation and accurate and timely response, is insufficient or lacking. Inspiration for ways to remedy this situation has already been sought in the psychological theory of self-determination; previous research has favored enhancement of intrinsic motivation compared to extrinsic motivation. Traditionally however, enhancing extrinsic motivation has been pervasive in business surveys. We therefore review this theory in the context of business surveys using empirical data from the Netherlands and Slovenia, and suggest that extrinsic motivation calls for at least as much attention as intrinsic motivation, that other sources of motivation may be relevant besides those stemming from the three fundamental psychological needs (competence, autonomy and relatedness), and that other approaches may have the potential to better explain some aspects of motivation in business surveys (e.g., implicit motives). We conclude with suggestions that survey organizations can consider when attempting to improve business survey response behavior.

In Search of Motivation for the Business Survey Response Task

Faculty of Social Sciences, Utrecht University, Padualaan 14, 3584 CH, Utrecht, and Statistics Netherlands, CBS-weg 11, 6412 EX, Heerlen, Netherlands.

Faculty of Economics, University of Ljubljana, Kardeljeva pl. 17, 1000 Ljubljana, Slovenia.

Journal of Official Statistics

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"In Search of Motivation for the Business Survey Response Task"}

Increasing reluctance of businesses to participate in surveys often leads to declining or low response rates, poor data quality and burden complaints, and...

In Search of Motivation for the Business Survey Response Task

Publicado en línea: 11 dic 2014

Páginas: 579 - 606

Recibido: 01 feb 2013

Aceptado: 01 jun 2014

DOI: https://doi.org/10.2478/jos-2014-0039

Palabras clave
Data quality, incentive, organization, respondent, survey participation

© by Vanessa Torres van Grinsven

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

In Search of Motivation for the Business Survey Response Task

Publicado en línea: 11 dic 2014

Páginas: 579 - 606

Recibido: 01 feb 2013

Aceptado: 01 jun 2014

DOI: https://doi.org/10.2478/jos-2014-0039

Palabras claveData quality, incentive, organization, respondent, survey participation

© by Vanessa Torres van Grinsven

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Palabras clave
Data quality, incentive, organization, respondent, survey participation