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Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality

Marek Bugdol

Marek Bugdol

Jagiellonian University, Faculty of Management and Social CommunicationKraków, Poland
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Bugdol, Marek
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Daniel Puciato

Daniel Puciato

WSB Merito University Wrocław, Faculty of Finance and ManagementWrocław, Poland
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Puciato, Daniel
  
22 dic 2023
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Categoría del artículo: Research Article
Publicado en línea: 22 dic 2023
Páginas: 1 - 17
DOI: https://doi.org/10.2478/ijcm-2023-0008
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© 2023 Marek Bugdol et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Figure 1.

Mind map – punishment. Source: Own study
Mind map – punishment. Source: Own study

Figure 2.

Punishment of employees in the respondents’ workplaces. Source: Own study
Punishment of employees in the respondents’ workplaces. Source: Own study

Figure 3.

Dominant types of informal punishment in the respondents’ workplaces. Source: Own study
Dominant types of informal punishment in the respondents’ workplaces. Source: Own study

Figure 4.

Types of punishment received by the respondents in their workplaces during the past 12 months. Source: Own study
Types of punishment received by the respondents in their workplaces during the past 12 months. Source: Own study

Figure 5.

Consequences of punishment received by the respondents in their workplaces. Source: Own study
Consequences of punishment received by the respondents in their workplaces. Source: Own study

Figure 6.

Impact of punishments on quality. Source: Own study
Impact of punishments on quality. Source: Own study

Selected organisational and functional characteristics and the use of punishment in the respondents’ enterprises

Criterion Characteristic Use of punishment χ2 p W
No Yes
n % n %
Job title Specialist 58 44.3 92 35.4 16.3 0.00 0.20
Production or customer service 8 6.1 58 22.3
Management and administration 65 49.6 110 42.3
Size of enterprise Micro and small 82 62.6 159 61.2 0.08 0.78 0.01
Medium and large 49 37.4 101 38.8
Sector Services 80 61.1 148 56.9 5.29 0.07 0.12
Industry 29 22.1 83 31.9
Public sector organisation 22 16.8 29 11.2
Main customers Individual customers 81 61.8 174 66.9 1.00 0.31 0.05
Institutional customers 50 38.2 86 33.1
ISO 14001, 27001, 45001 54 41.2 116 44.6
Applied management systems or concepts Lean and Six Sigma 18 13.7 19 7.3 4.32 0.22 0.11
ISO 9001 and TQM 43 32.8 94 36.2
None 16 12.2 31 11.9

Selected organisational and functional characteristics vis-à-vis types of punishment applied in enterprises

Criterion Feature Type of punishment χ2 p W
No punishment Financial penalties Disciplinary penalties Informal penalties
n % n % n % n %
Job title Specialist 58 44.3 17 38.6 54 33.5 21 38.2 17.16 0.01 0.21
Production or customer service 8 6.1 10 22.7 37 23.0 11 20.0
Management or administration 65 49.6 17 38.6 70 43.5 23 41.8
Size of enterprise Micro and small 82 62.6 30 68.2 87 54.0 42 76.4 9.82 0.02 0.16
Medium and large 49 37.4 14 31.8 74 46.0 13 23.6
Sector Services 80 61.1 24 54.5 88 54.7 36 65.5 13.29 0.04 0.18
Industry 29 22.1 19 43.2 52 32.3 12 21.8
Public sector organisation 22 16.8 1 2.3 21 13.0 7 12.7
Main customers Individual customers 81 61.8 26 59.1 110 68.3 38 69.1 2.44 0.49 0.08
Institutional customers 50 38.2 18 40.9 51 31.7 17 30.9
ISO 14001, 27001, 45001 54 41.2 22 50.0 66 41.0 28 50.9
Applied management systems or concepts Lean and Six Sigma 18 13.7 1 2.3 15 9.3 3 5.5 15.01 0.04 0.20
ISO 9001 and TQM 43 32.8 18 40.9 63 39.1 13 23.6
None 16 12.2 3 6.8 17 10.6 11 20.0

Characteristics of the surveyed organisations

Criterion Feature Number Percentage [%]
Size of enterprise Micro 144 36.8
Small 97 24.8
Medium 55 14.1
Large 95 24.3
Sector Services 185 47.3
Industry 112 28.6
Public institution 51 13.0
Finance 43 11.0
Main customers Various individual customers 200 51.2
Institutional customers 136 34.8
Permanent individual customers 55 14.1
Health and safety management system 142 36.3
ISO 9001 117 29.9
None 47 12.0
Applied management systems or concepts Lean 27 6.9
TQM 20 5.1
ISO 14001 14 3.6
ISO 27001 14 3.6
Six Sigma 10 2.6
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Temas de la revista:
Negocios y Economía, Gestión empresarial, Gestión, organización, gobierno corporativo, Gestión empresarial, otros, Industrias, Organizaciones sin fines de lucro, fundaciones, organizaciones benéficas, asociaciones, Sector público, asociación público-privada, administración pública
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