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Figure 1.

Theoretical framework Source: Hart et al., 2012*
*Note: Other user experience models (few integrated with TAMs) have been proposed (e.g., Sagnier et al., 2020; Hornbaek & Hertzum, 2017); nevertheless, they either lack the emotions or the user engagement perspectives, which are crucial antecedents to user experience.
Theoretical framework Source: Hart et al., 2012* *Note: Other user experience models (few integrated with TAMs) have been proposed (e.g., Sagnier et al., 2020; Hornbaek & Hertzum, 2017); nevertheless, they either lack the emotions or the user engagement perspectives, which are crucial antecedents to user experience.

Figure 2.

Hypothesized research model Source: Authors’ own model.
Hypothesized research model Source: Authors’ own model.

Figure 3.

Empirical research model (t values; beta values)
Source: Authors’ own model.
Empirical research model (t values; beta values) Source: Authors’ own model.

Figure 4.

Empirical research model (t values; Beta values)
Source: Author’s own model.
Empirical research model (t values; Beta values) Source: Author’s own model.

Figure 5.

TINS-UE cubic s-shaped relationship
Source: Authors’ own results.
TINS-UE cubic s-shaped relationship Source: Authors’ own results.

Figure 6.

TUN-UE cubic s-shaped relationship
Source: Authors’ own results.
TUN-UE cubic s-shaped relationship Source: Authors’ own results.

Factor loadings (Singapore study)

1 2 3 4 5 6 7
TO1 .815 -- -- -- -- -- --
TO2 .768 -- -- -- -- -- --
TO3 .482 -- -- -- -- -- --
TINV1 -- .693 -- -- -- -- --
TINV2 -- .780 -- -- -- -- --
TINV3 -- .808 -- -- -- -- --
TINV4 -- .850 -- -- -- -- --
TUN1 -- -- .768 -- -- -- --
TUN2 -- -- .754 -- -- -- --
TUN3 -- -- .833 -- -- -- --
TC1 -- -- -- .653 -- -- --
TC2 -- -- -- .881 -- -- --
TC3 -- -- -- .852 -- -- --
TINS1 -- -- -- -- .827 -- --
TINS2 -- -- -- -- .873 -- --
TINS3 -- -- -- -- .857 -- --
TINS4 -- -- -- -- .859 -- --
UE1 -- -- -- -- -- .829 --
UE2 -- -- -- -- -- .759 --
UE3 -- -- -- -- -- .792 --
UX1 -- -- -- -- -- -- .681
UX2 -- -- -- -- -- -- .817
UX3 -- -- -- -- -- -- .766
UX4 -- -- -- -- -- -- .718
UX5 -- -- -- -- -- -- .679

Questionnaire items

Techno-overload (Ragu-Nathan et al., 2008; Tarafdar et al., 2007)
TO 1 I am forced by this technology to work much faster
TO 2 I am forced by this technology to do more work than I can handle
TO 3 I am forced by this technology to work with very tight time schedules
Techno-invasion (Ragu-Nathan et al., 2008; Tarafdar et al., 2007)
TINV 1 I spend less time with my family due to technology
TINV 2 I have to be in touch with my work even during my vacation due to this technology
TINV 3 I have to sacrifice my vacation and weekend time to keep current on new technologies
TINV 4 I feel my personal life is being invaded by this technology
Techno-uncertainty (Ragu-Nathan et al., 2008; Tarafdar et al., 2007)
TUN 1 There are always new developments in the technologies we use in our work
TUN 2 There are constant changes in the software
TUN 3 There are constant changes in the hardware
Techno-complexity (Ragu-Nathan et al., 2008; Tarafdar et al., 2007)
TC 1 I do not know enough about this technology to handle my job satisfactorily
TC 2 I need a long time to understand and use new technologies
TC 3 I do not find enough time to study and upgrade my technology skills
Techno-insecurity (Ragu-Nathan et al., 2008; Tarafdar et al., 2007)
TINS 1 I do not share my knowledge with co-workers for fear of being replaced
TINS 2 I feel constant threat to my job security due to new technologies
TINS 3 I have to constantly upgrade my skills to avoid being replaced
TINS 4 I am threatened by co-workers with newer technology skills
User engagement (Schaufeli & Salanova, 2007)
UE 1 I am enthusiastic towards this technology
UE 2 I am dedicated towards using this technology
UE 3 I am absorbed with this technology’s efficacy
User experience (Finstad, 2010)
UX 1 This technology’s capabilities meet my requirements (in terms of effectiveness)
UX 2 Using this technology is a frustrating experience (in terms of satisfaction)
UX 3 This technology is easy to use (overall experience)
UX 4 I have to spend too much time correcting things with this technology (in terms of efficiency)
UX 5 I think I would need a technological system with more features for my tasks (in terms of effectiveness)

Factor loadings (U.S. study)

1 2 3 4 5 6 7
TO1 .834 -- -- -- -- -- --
TO2 .727 -- -- -- -- -- --
TO3 .808 -- -- -- -- -- --
TINV1 -- .755 -- -- -- -- --
TINV2 -- .799 -- -- -- -- --
TINV3 -- .852 -- -- -- -- --
TINV4 -- .843 -- -- -- -- --
TUN1 -- -- .790 -- -- -- --
TUN2 -- -- .777 -- -- -- --
TUN3 -- -- .800 -- -- -- --
TC1 -- -- -- .699 -- -- --
TC2 -- -- -- .894 -- -- --
TC3 -- -- -- .861 -- -- --
TINS1 -- -- -- -- .834 -- --
TINS2 -- -- -- -- .852 -- --
TINS3 -- -- -- -- .913 -- --
TINS4 -- -- -- -- .870 -- --
UE1 -- -- -- -- -- .806 --
UE2 -- -- -- -- -- .747 --
UE3 -- -- -- -- -- .615 --
UX1 -- -- -- -- -- -- .753
UX2 -- -- -- -- -- -- .759
UX3 -- -- -- -- -- -- .727
UX4 -- -- -- -- -- -- .809
UX5 -- -- -- -- -- -- .653

Mediation analysis

Subunit Lower CI Upper CI Point P value Mediation
U.S. study (1) TO-UE-UX -.0562 .0100 -.0171 <.05 Partial
(2) TINV-UE-UX -.0022 .0537 .0190 >.05 Partial
(3) TC-UE-UX -.1516 -.0409 -.0930 <.05 Full
(4) TINS-UE-UX -.0062 .0595 .0223 <.05 Partial
(5) TUN-UE-UX -.0800 .0234 -.0241 <.05 Partial
Singapore study (1) TO-UE-UX -.0814 -.0013 -.0388 >.05 Full
(2) TINV-UE-UX -.3512 -.0099 -.1567 >.05 Full
(3) TC-UE-UX -.1964 .0091 -.0863 <.05 Partial
(4) TINS-UE-UX -.0554 .0141 -.0179 <.05 Partial
(5) TUN-UE-UX -.0311 .0755 .0101 <.05 Partial