<abstract xmlns="http://www.w3.org/1999/xhtml"><p>This paper gives an overview of the quality of tourism service in rural areas of the South Bačka District, one of the most economically developed parts of Serbia. The main objective of the research is to determine the correlation between the expected and perceived values of the quality of service by collecting and processing data. The modified SERVQUAL questionnaire was applied in the study, and all obtained data were analyzed in the SPSS software 23.00. As a result of the survey, it was found that tourists had significantly higher expectations than perceived service. The results obtained can serve for broader thematic research and contribute to the definition of appropriate corrective actions to improve the quality of tourism services in the selected rural area. Moreover, these are the key propositions to start an initiative for the improvement of tourism services in any undeveloped rural setting with a tourism offer. The results provide tourism organizers and local authorities with important visitors’ perpceptions pertaining to the quality of rural tourism service.</p></abstract>

This paper gives an overview of the quality of tourism service in rural areas of the South Bačka District, one of the most economically developed parts of Serbia. The main objective of the research is to determine the correlation between the expected and perceived values of the quality of service by collecting and processing data. The modified SERVQUAL questionnaire was applied in the study, and all obtained data were analyzed in the SPSS software 23.00. As a result of the survey, it was found that tourists had significantly higher expectations than perceived service. The results obtained can serve for broader thematic research and contribute to the definition of appropriate corrective actions to improve the quality of tourism services in the selected rural area. Moreover, these are the key propositions to start an initiative for the improvement of tourism services in any undeveloped rural setting with a tourism offer. The results provide tourism organizers and local authorities with important visitors’ perpceptions pertaining to the quality of rural tourism service.

Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality

Associate Professor, South Ural State University

European Countryside

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

This paper gives an overview of the quality of tourism service in rural areas of the South Bačka District, one of the most economically developed parts of...

Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality

Publicado en línea: 09 jul 2020

Páginas: 179 - 192

Recibido: 03 ene 2020

Aceptado: 18 abr 2020

DOI: https://doi.org/10.2478/euco-2020-0010

Palabras clave
rural development, tourism, South Bačka, service quality

© 2020 Tamara Gajić et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality

Publicado en línea: 09 jul 2020

Páginas: 179 - 192

Recibido: 03 ene 2020

Aceptado: 18 abr 2020

DOI: https://doi.org/10.2478/euco-2020-0010

Palabras claverural development, tourism, South Bačka, service quality

© 2020 Tamara Gajić et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Palabras clave
rural development, tourism, South Bačka, service quality