HI. External environmental uncertainty → BSC | 0.003 | 0.486 | [−0.156, 0.171] | No |
H2. External environmental uncertainty → decentralised decision-making | 0.325 | < 0.01 | [0.167, 0.434] | Yes |
H3. Decentralised decision-making → BSC | 0.478 | < 0.01 | [0.332, 0.579] | Yes |
H4. BSC → hotel performance | 0.783 | < 0.01 | [0.701, 0.837] | Yes |
H5. External environmental uncertainty → decentralised decision-making → BSC | 0.156 | < 0.01 | [0.072, 0.233] | Yes |
H6. External environmental uncertainty → BSC → hotel performance | 0.003 | 0.486 | [−0.122, 0.137] | No |
H7. Decentralised decision-making → BSC → hotel performance | 0.374 | < 0.01 | [0.264, 0.459] | Yes |
1. IBP dimension of BSC | |||||||
2. Customer dimension of BSC | 0.747 | ||||||
3. External environmental uncertainty | 0.106 | 0.111 | |||||
4. Financial dimension of BSC | 0.408 | 0.594 | 0.146 | ||||
5. I&L dimension of BSC | 0.727 | 0.692 | 0.165 | 0.408 | |||
6. Hotel performance | 0.575 | 0.704 | 0.080 | 0.706 | 0.505 | ||
7. Decentralized decision making | 0.454 | 0.412 | 0.321 | 0.305 | 0.514 | 0.271 |
Gender | ||
Male | 122 | 84.1 |
Female | 23 | 15.9 |
Age | ||
18–27 | 13 | 9.0 |
28–37 | 30 | 20.7 |
38–47 | 48 | 33.1 |
48–57 | 53 | 36.6 |
58+ | 1 | 0.7 |
Education | ||
Secondary school | 3 | 2.1 |
High school | 22 | 15.2 |
Two-year college degree | 20 | 13.8 |
Four-year college degree | 76 | 52.4 |
Graduate degree | 24 | 16.6 |
Organisational tenure | ||
Less than 1 year | 27 | 18.6 |
1–5 years | 68 | 46.9 |
6–10 years | 25 | 17.2 |
11–15 years | 8 | 5.5 |
16–20 years | 7 | 4.8 |
More than 20 years | 9 | 6.2 |
External environmental uncertainty | 0.730 | 0.598 | |
EEU4 | 0.500 | ||
EEU5 | 0.973 | ||
Decentralised decision-making | 0.865 | 0.563 | |
DEC1 | 0.710 | ||
DEC2 | 0.668 | ||
DEC3 | 0.840 | ||
DEC4 | 0.799 | ||
DEC5 | 0.722 | ||
Finance | 0.937 | 0.622 | |
FINA1 | 0.734 | ||
FINA2 | 0.766 | ||
FINA3 | 0.825 | ||
FINA4 | 0.812 | ||
FINA5 | 0.803 | ||
FINA6 | 0.683 | ||
FINA7 | 0.868 | ||
FINA8 | 0.808 | ||
FINA9 | 0.787 | ||
Customer | 0.919 | 0.558 | |
CUST1 | 0.837 | ||
CUST2 | 0.730 | ||
CUST3 | 0.778 | ||
CUST4 | 0.697 | ||
CUST5 | 0.768 | ||
CUST6 | 0.707 | ||
CUST7 | 0.822 | ||
CUST8 | 0.736 | ||
CUST9 | 0.625 | ||
Internal business process | 0.865 | 0.620 | |
IBP1 | 0.828 | ||
IBP2 | 0.872 | ||
IBP3 | 0.821 | ||
IBP6 | 0.598 | ||
Innovation & learning | 0.909 | 0.589 | |
IL1 | 0.777 | ||
IL2 | 0.797 | ||
IL3 | 0.747 | ||
IL6 | 0.664 | ||
IL7 | 0.848 | ||
IL8 | 0.835 | ||
IL9 | 0.686 | ||
Hotel performance | 0.931 | 0.658 | |
PERF1 | 0.781 | ||
PERF2 | 0.857 | ||
PERF3 | 0.843 | ||
PERF4 | 0.859 | ||
PERF5 | 0.794 | ||
PERF6 | 0.699 | ||
PERF7 | 0.835 |
1. IBP dimension of BSC | |||||||
2. Customer dimension of BSC | 0.895 | ||||||
3. External environmental uncertainty | 0.172 | 0.235 | |||||
4. Financial dimension of BSC | 0.477 | 0.639 | 0.217 | ||||
5. I&L dimension of BSC | 0.876 | 0.785 | 0.243 | 0.440 | |||
6. Hotel performance | 0.685 | 0.774 | 0.142 | 0.760 | 0.562 | ||
7. Decentralized decision making | 0.573 | 0.485 | 0.431 | 0.330 | 0.598 | 0.314 |