The study is reflecting on the nature and features of social work with families with children, attempting to discuss social work as assistance and apprehension and to detect whether there is any causal link between the efficiency of social work and the narrative approach and the “unstoried”, “faceless” condition of the families. We argue that professional attitude aimed at providing child protection support is not possible without knowing the story of families with children. Without a helping attitude, no real social work is possible, and thus the client remains invisible and faceless in the process of child welfare or child protection interventions. Besides the actual situations of story-based intervention in social work (micro level), narrativity is also important for the transparent and adequate functioning of the system (mezzo level); moreover, it can become a factor of paradigm shift in social and political discourse on social work and its target groups (macro level). The study is based on the research entitled