Perceived Quality of Healthcare Services, a Particular Case - Cardiology

This study emphasizes the importance of evaluating and managing quality in the field of healthcare services, especially within cardiology services, where service quality is vital. We focused on an important aspect: measuring patients' perception of service quality.

Materials and Methods: For this study, a randomly selected number of 143 patients who visited the cardiology clinic were chosen. The research methodology involved conducting a quantitative study, with data collected using a questionnaire distributed to patients with cardiovascular diseases who visited our unit. The questionnaire comprised 32 questions.

For data analysis, statistical analysis was performed using IBM SPSS Statistics 25 and Microsoft Office Excel/Word 2021. Additionally, 20 articles from international journals were systematically reviewed to identify factors influencing patient satisfaction and healthcare service quality.The results indicated that patients were satisfied with how staff cared for their needs, being treated respectfully and fairly, without discrimination based on various criteria, and patient rights were respected. Qualitative variables were expressed in absolute terms or as percentages.

Conclusions: According to the study results, the majority of patients reported positive experiences during clinic visits, perceiving service quality to be high.