Acceso abierto

Analyzing the Antecedents of E-Repurchasing: A Model Framework with Mediating Role of Satisfaction


Cite

Al-Adwan, A. S., Kokash, H., Adwan, A. A., Alhorani, A., & Yaseen, H. J. I. J. o. E. M. (2020). Building customer loyalty in online shopping: the role of online trust, online satisfaction and electronic word of mouth. International Journal of Electronic Marketing Retailing, 11(3), 278-306. doi: https://doi.org/10.1504/IJEMR.2020.108132 Search in Google Scholar

Al-Hattami, H. M. (2021). Determinants of intention to continue usage of online shopping under a pandemic: COVID-19. Cogent Business Management, 8(1), 1936368. doi: https://doi.org/10.1080/23311975.2021.1936368 Search in Google Scholar

Al-Jahwari, N. S., Khan, F. R., Al Kalbani, G. K., & Al Khansouri, S. (2018). Factors influencing customer satisfaction of online shopping in Oman: Youth perspective. Humanities Social Science Reviews, 2395-7654. doi: https://doi.org/10.18510/hssr.2018.628 Search in Google Scholar

Bramall, C., Schoefer, K., & McKechnie, S. (2005). The determinants and consequences of consumer trust in e-retailing: a conceptual framework. Irish Marketing Review, 17(2), 13-22. ISSN: 07097362 Search in Google Scholar

Cao, Y., Ajjan, H., & Hong, P. (2018). Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison. Asia Pacific Journal of Marketing Logistics, 30(2), 400-416. Doi: https://doi.org/10.1108/APJML-04-2017-0071 Search in Google Scholar

Choi, D., Chung, C. Y., & Young, J. (2019). Sustainable online shopping logistics for customer satisfaction and repeat purchasing behavior: Evidence from China. Sustainability, 11(20), 5626. doi: https://doi.org/10.3390/su11205626 Search in Google Scholar

Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. H. (2014). Trust, satisfaction, and online repurchase intention. MIS quarterly, 38(2), 407-A409. https://www.jstor.org/stable/26634932 Search in Google Scholar

Fared, M. A., Darmawan, D., & Khairi, M. (2021). Contribution of E-Service Quality to Repurchase Intention with Mediation of Customer Satisfaction: Study of Online Shopping Through Marketplace. Journal of Marketing Business Research, 1(2), 93-106. doi: https://doi.org/10.56348/mark.v1i2.37 Search in Google Scholar

Garbarino, E., & Lee, O. F. (2003). Dynamic pricing in internet retail: effects on consumer trust. Psychology Marketing Intelligence, 20(6), 495-513. doi: https://doi.org/10.1002/mar.10084 Search in Google Scholar

Garbarino, E., & Maxwell, S. (2010). Consumer response to norm-breaking pricing events in e-commerce. Journal of Business Research, 63(9-10), 1066-1072. doi: https://doi.org/10.1016/j.jbusres.2008.12.010 Search in Google Scholar

Hamdan, H., & Yuliantini, T. (2021). Purchase behavior: online tour package. Dinasti International Journal of Management Science, 2(3), 420-434. doi: https://doi.org/10.31933/dijms.v2i3.704 Search in Google Scholar

Chen, Y. H., & Barnes, S. (2007). Initial trust and online buyer behaviour. Industrial management data systems, 107(1), 21-36. doi: https://doi.org/10.1108/02635570710719034 Search in Google Scholar

Jeddy, S., Mashayekh, M. R., & Rostami, A. (2022). THE PURCHASE OF ONLINE PRODUCTS: A REVIEW OF BARRIER EFFECTS ON TRUST INTENTIONS. Cactus Tourism Journal, 4(2), 24-34. doi: https://doi.org/10.24818/CTS/4/2022/2.02 Search in Google Scholar

Khan, M. A., Zubair, S. S., & Malik, M. (2019). An assessment of e-service quality, e-satisfaction and e-loyalty: Case of online shopping in Pakistan. South Asian Journal of Business Studies, 8(3), 283-302. doi: https://doi.org/10.1108/SAJBS-01-2019-0016 Search in Google Scholar

Khan, S. A., Devi, T. P., Antony, T., Ligori, A., & Saleem, M. J. D. B. R. (2020). Customer satisfaction and customer loyalty in online shopping: A study on university students of Bhutan. Delhi Business Review 21(2), 11-22. doi: https://doi.org/10.51768/dbr.v21i2.212202002 Search in Google Scholar

Kim, H.-., Xu, Y., W & Gupta, S. (2012). Which is more important in Internet shopping, perceived price or trust? Electronic commerce research applications, 11(3), 241-252. doi: https://doi.org/10.1108/MIP-03-2019-0145 Search in Google Scholar

Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information management, 41(3), 377-397. doi: https://doi.org/10.1016/j.im.2003.08.004 Search in Google Scholar

Li, W., & Yuan, Y. (2018). Purchase experience and involvement for risk perception in online group buying. Nankai Business Review International, 9(4), 587-607. doi: https://doi.org/10.1108/NBRI-11-2017-0064 Search in Google Scholar

Li, N., & Zhang, P. (2002). Consumer online shopping attitudes and behavior: An assessment of research. Paper presented at the AMCIS proceedings. Retrieved from https://aisel.aisnet.org/amcis2002/74 Search in Google Scholar

Lim, X.-J., Cheah, J.-H., Waller, D. S., Ting, H., & Ng, S. I. (2020). What s-commerce implies? Repurchase intention and its antecedents. Marketing Intelligence Planning, 38(6), 760-776. doi: https://doi.org/10.1108/MIP-03-201 Search in Google Scholar

Mashaqi, E., Al-Hajri, S., Alshurideh, M., & Al Kurdi, B. (2020). The impact of E-Service quality, E-Recovery services on E-Loyalty in online shopping: theoretical foundation and qualitative proof. PalArch’s journal of archaeology of Egypt/Egyptology, 17(10), 2291-2316. Retrieved from: https://archives.palarch.nl/index.php/jae/article/view/5005 Search in Google Scholar

Melović, B., Šehović, D., Karadžić, V., Dabić, M., & Ćirović, D. (2021). Determinants of Millennials’ behavior in online shopping–Implications on consumers’ satisfaction and e-business development. Technology in society, 65, 101561. doi: https://doi.org/10.1016/j.techsoc.2021.101561 Search in Google Scholar

Merugu, D. P., & Mohan, D. V. K. (2020). Customer satisfaction towards online shopping with reference to Jalandhar City. International Journal of Management, 11(2), 36-47. ISSN: 0976-6510 Search in Google Scholar

Miandari, G. A. K. D. D., Yasa, N. N. K., Wardana, M., Giantari, I. G. A. K., & Setini, M. (2021). Application of Technology Acceptance Model to Explain Repurchase Intention in Online Shopping Consumers. Webology, 18(1), 247-262. doi: https://doi.org/10.14704/WEB/V18I1/WEB18087 Search in Google Scholar

Mofokeng, T. E. (2021). The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience. Cogent Business Management, 8(1), 1968206. doi: https://doi.org/10.1080/23311975.2021.1968206 Search in Google Scholar

Nguyen, L., Nguyen, T. H., & Tan, T. K. P. (2021). An empirical study of Customers’ satisfaction and repurchase intention on online shopping in Vietnam. The Journal of Asian Finance, Economics Business, 8(1), 971-983. doi: https://doi.org/10.13106/jafeb.2021.vol8.no1.971 Search in Google Scholar

Nofrialdi, R. (2021). Online Shopping Behavior Model: Determining the Factors Affecting Repurchase Intention. Journal of Law, Politic Humanities, 1(2), 88-97. doi: https://doi.org/10.38035/jlph.v1i2.66 Search in Google Scholar

Qalati, S. A., Vela, E. G., Li, W., Dakhan, S. A., Hong Thuy, T. T., & Merani, S. H. (2021). Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping. Cogent Business Management, 8(1), 1869363. doi: https://doi.org/10.1080/23311975.2020.1869363 Search in Google Scholar

Rita, P., Oliveira, T., & Farisa, A. (2019). The impact of e-service quality and customer satisfaction on customer behavior in online shopping. Heliyon, 5(10). doi: https://doi.org/10.1016/j.heliyon.2019.e02690 Search in Google Scholar

Shafiee, M. M., & Bazargan, N. A. (2018). Behavioral customer loyalty in online shopping: The role of e-service quality and e-recoveryf theoretical applied electronic commerce research, 13(1), Journal o 26-38. doi: https://doi.org/10.4067/S0718-18762018000100103 Search in Google Scholar

Tandon, U., Kiran, R., & Sah, A. N. (2018). The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case. Information Systems e-Business Management, 16, 57-91. doi: https://doi.org/10.1007/s10257-017-0341-3 Search in Google Scholar

Tran, V.-D., & Vu, Q. H. (2019). Inspecting the relationship among E-service quality, E-trust, E-customer satisfaction and behavioral intentions of online shopping customers. Global Business Finance Review, 24(3), 29-42. doi: https://doi.org/10.17549/gbfr.2019.24.3.29 Search in Google Scholar

Tzeng, S.-Y., Ertz, M., Jo, M.-S., & Sarigöllü, E. J. M. I. (2021). Factors affecting customer satisfaction on online shopping holiday. Marketing Intelligence Planning, 39(4), 516-532. doi: https://doi.org/10.1108/MIP-08-2020-0346 Search in Google Scholar

Vijay, S. T., Prashar, S., & Sahay, V. J. J. o. t. (2019). The influence of online shopping values and web atmospheric cues on e-loyalty: Mediating role of e-satisfaction. Journal of theoretical applied electronic commerce research, 14(1), 1-15. doi: https://doi.org/10.4067/S0718-18762019000100102 Search in Google Scholar

Wahab, S. N., & Khong, W. L. (2019). Multiple linear regression modelling of parcels’ distribution design factors and online shopping customer satisfaction. International Journal of Modelling in Operations Management, 7(2), 95-110. doi: https://doi.org/10.1504/IJMOM.2019.100145 Search in Google Scholar

Wu, L. J. I. J. o. I. M. (2013). The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust. International Journal of Information Management 33(1), 166-176. doi: https://doi.org/10.1016/j.ijinfomgt.2012.09.001 Search in Google Scholar

Yin, W., & Xu, B. (2021). Effect of online shopping experience on customer loyalty in apparel business-to-consumer ecommerce. Textile Research Journal, 91(23-24), 2882-2895. doi: https://doi.org/10.1177/00405175211016559 Search in Google Scholar