<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>There is a common assumption that information communication technology (ICT) enables employees to work together and to be virtually co-present, regardless of time and place. However, previous studies of social networking sites (e.g. Facebook and social enterprise media in work settings) show a consistent tendency among users to reconnect and communicate online almost exclusively with people they already know. The paper at hand examines in depth what role shared places have in knowledge work and in creating a virtual or online co-presence among knowledge professionals. The findings of the present study show that the tendency of communicating with known others in online spaces is also at play in the offline workplace, as professionals approach those whom they already know when in need of work-related help. One of the conclusions is that the geographical workplace plays a key role in creating a common ground for communication and social integration among employees, since a core dimension in knowledge work is social interaction. The paper uses insights from a qualitative and longitudinal case study (2010–2013) of a multinational consultancy company.</p>
</abstract>

There is a common assumption that information communication technology (ICT) enables employees to work together and to be virtually co-present, regardless of time and place. However, previous studies of social networking sites (e.g. Facebook and social enterprise media in work settings) show a consistent tendency among users to reconnect and communicate online almost exclusively with people they already know. The paper at hand examines in depth what role shared places have in knowledge work and in creating a virtual or online co-presence among knowledge professionals. The findings of the present study show that the tendency of communicating with known others in online spaces is also at play in the offline workplace, as professionals approach those whom they already know when in need of work-related help. One of the conclusions is that the geographical workplace plays a key role in creating a common ground for communication and social integration among employees, since a core dimension in knowledge work is social interaction. The paper uses insights from a qualitative and longitudinal case study (2010–2013) of a multinational consultancy company.

The Role of Offline Places for Communication and Social Interaction in Online and Virtual Spaces in the Multinational Workplace

Nordicom Review

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

There is a common assumption that information communication technology (ICT) enables employees to work together and to be virtually co-present, regardless of...

The Role of Offline Places for Communication and Social Interaction in Online and Virtual Spaces in the Multinational Workplace

Publicado en línea: 07 jul 2020

Páginas: 131 - 146

DOI: https://doi.org/10.1515/nor-2016-0028

Palabras clave
co-presence, workplace, working practices, social interaction, social enterprise media, ICT, structuration theory

© 2016 Lene Pettersen, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The Role of Offline Places for Communication and Social Interaction in Online and Virtual Spaces in the Multinational Workplace

Publicado en línea: 07 jul 2020

Páginas: 131 - 146

DOI: https://doi.org/10.1515/nor-2016-0028

Palabras claveco-presence, workplace, working practices, social interaction, social enterprise media, ICT, structuration theory

© 2016 Lene Pettersen, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Palabras clave
co-presence, workplace, working practices, social interaction, social enterprise media, ICT, structuration theory