<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The article explores the transformation process of evaluation, performance monitoring and accountability in the public sector. The process underlines that horizontal accountability referencing a wide democratic footprint is likely to become more explicit. To this end, this article develops the idea of transformation of public sector performance management from the viewpoint of organizational intelligence. Much of the current doctrine originates from rationalistic performance management and evaluation models and are therefore reluctant or unable to see the social mechanisms incorporated in the mechanisms of accountability. This article concludes that ‘hard nose’ rationalistic models of performance and evaluation are not anymore fit for purpose. To be measured by traditional performance metrics, the society is far too complex, constructed by various social networks and retrospective interlink-ages, and constituted by public service systems. Thus, the need for intelligence in organizational knowledge management and decision-making processes ought to be addressed more systematically.</p></abstract>

The article explores the transformation process of evaluation, performance monitoring and accountability in the public sector. The process underlines that horizontal accountability referencing a wide democratic footprint is likely to become more explicit. To this end, this article develops the idea of transformation of public sector performance management from the viewpoint of organizational intelligence. Much of the current doctrine originates from rationalistic performance management and evaluation models and are therefore reluctant or unable to see the social mechanisms incorporated in the mechanisms of accountability. This article concludes that ‘hard nose’ rationalistic models of performance and evaluation are not anymore fit for purpose. To be measured by traditional performance metrics, the society is far too complex, constructed by various social networks and retrospective interlink-ages, and constituted by public service systems. Thus, the need for intelligence in organizational knowledge management and decision-making processes ought to be addressed more systematically.

Searching for Organizational Intelligence in the Evolution of Public-Sector Performance Management

NISPAcee Journal of Public Administration and Policy

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

The article explores the transformation process of evaluation, performance monitoring and accountability in the public sector. The process underlines that...

Searching for Organizational Intelligence in the Evolution of Public-Sector Performance Management

Publicado en línea: 29 ene 2016

Páginas: 89 - 99

DOI: https://doi.org/10.1515/nispa-2015-0010

Palabras clave
performance management, organizational intelligence, social mechanisms

© NISPAcee

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Searching for Organizational Intelligence in the Evolution of Public-Sector Performance Management

Publicado en línea: 29 ene 2016

Páginas: 89 - 99

DOI: https://doi.org/10.1515/nispa-2015-0010

Palabras claveperformance management, organizational intelligence, social mechanisms

© NISPAcee

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Palabras clave
performance management, organizational intelligence, social mechanisms