Conceptual Model for Evaluation of the Quality of Outsourcing Services

Increasing the effectivenss of outsourcing processes in military structures is part of their creation and use. The broadly popular perception of enhancing the effectivenss of a process as a whole is to increase its capabilities in some of its directions in order to make it more effective and to reduce costs. This is the reason for the focus on increasing the effectivenss of the outsourcing processes used in the Bulgarian Armed Forces. They should be considered not only as a transfer of certain services, but also as a process of management, control, constant monitoring and coordination with the modern, dynamic market that needs permanent optimisation in order to increase the effectivenss. This article studies and analyses the possibilities of evaluating the effectivenss of an outsourcing service and compiling a conceptual model for quality assessment