Quality in Service Management System According to ISO 20000
| 12. Feb. 2013
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Online veröffentlicht: 12. Feb. 2013
Seitenbereich: 126 - 130
DOI: https://doi.org/10.2478/v10186-012-0021-6
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ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.