Über diesen Artikel
Online veröffentlicht: 03. März 2011
Seitenbereich: 95 - 100
DOI: https://doi.org/10.2478/v10186-010-0012-4
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The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.