The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model

[1] Wattanacharoensil, W., Fakfare, P. and Graham, A. ”Airportscape and its Effect on Airport Sense of Place and Destination Image Perception.” Tourism Review Vol. 77 No. 2 (2021): pp. 549–569. DOI 10.1108/TR-01-2021-0036. Wattanacharoensil W. Fakfare P. Graham A. ”Airportscape and its Effect on Airport Sense of Place and Destination Image Perception.” Tourism Review Vol. 77 No. 2 ( 2021 ): pp. 549 – 569 . DOI 10.1108/TR-01-2021-0036. Open DOISearch in Google Scholar

[2] Lele, M.M. After-sales service-necessary evil or strategic opportunity? Managing Service Quality: An International Journal, Vol. 7 No. 3, (1997): pp. 141–145. DOI 10.1108/09604529710166914. Lele M.M. After-sales service-necessary evil or strategic opportunity? Managing Service Quality: An International Journal , Vol. 7 No. 3 , ( 1997 ): pp. 141 – 145 . DOI 10.1108/09604529710166914. Open DOISearch in Google Scholar

[3] Wise, Richard, and Peter Baumgartner. “Go Downstream.” Harvard Business Review, vol. 77, no. 5, Sept.-Oct. (1999), p. 133. DOC: A55739486. Accessed 26 July 2022. Wise Richard Peter Baumgartner. “Go Downstream.” Harvard Business Review , vol. 77 , no. 5 , Sept.-Oct. ( 1999), p. 133 . DOC: A55739486. Accessed 26 July 2022. Search in Google Scholar

[4] Oliva, R. and Kallenberg, R. Managing the transition from products to services. International Journal of Service Industry Management. (2003): pp. 160–172. DOI:10.1108/09564230310474138. Oliva R. Kallenberg R. Managing the transition from products to services . International Journal of Service Industry Management . ( 2003 ): pp. 160 – 172 . DOI:10.1108/09564230310474138. Open DOISearch in Google Scholar

[5] Johnstone, S., Dainty, A. and Wilkinson, A. Integrating products and services through life: an aerospace experience. International Journal of Operations & Production Management, Vol. 29 No. 5, (2009): pp. 520– 538. DOI: 10.1108/01443570910953612 Johnstone S. Dainty A. Wilkinson A. Integrating products and services through life: an aerospace experience . International Journal of Operations & Production Management , Vol. 29 No. 5 , ( 2009 ): pp. 520 – 538 . DOI: 10.1108/01443570910953612 Open DOISearch in Google Scholar

[6] Johnstone, Stewart, Andrew, Dainty and Adrian, Wilkinson. ”Integrating Products and Services Through Life: An Aerospace Experience.” International Journal of Operations and Production Management Vol. 29 No. 5 (2009): pp. 520–538. DOI 10.1108/01443570910953612. Johnstone Stewart Andrew Dainty Adrian Wilkinson ”Integrating Products and Services Through Life: An Aerospace Experience.” International Journal of Operations and Production Management Vol. 29 No. 5 ( 2009 ): pp. 520 – 538 . DOI 10.1108/01443570910953612. Open DOISearch in Google Scholar

[7] Fu, Yan-Kai, Weilun, Huang and Chin-Nung, Liao. ”The Selection Model for Horizontal Alliances between Hotels and Airlines: An Integrated Application of NGT, Fuzzy TOPSIS and MCGP Methods.” Tourism Review Vol. 75 No. 4 (2020): pp. 681–698. DOI 10.1108/TR-06-2019-0214. Fu Yan-Kai Weilun Huang Chin-Nung Liao ”The Selection Model for Horizontal Alliances between Hotels and Airlines: An Integrated Application of NGT, Fuzzy TOPSIS and MCGP Methods.” Tourism Review Vol. 75 No. 4 ( 2020 ): pp. 681 – 698 . DOI 10.1108/TR-06-2019-0214. Open DOISearch in Google Scholar

[8] The Cambridge Advanced Learner’s Dictionary & Thesaurus © Cambridge University Press. https://dictionary.cambridge.org/dictionary/english/aerospace. Accessed 8^th June 2022 The Cambridge Advanced Learner’s Dictionary & Thesaurus © Cambridge University Press . https://dictionary.cambridge.org/dictionary/english/aerospace. Accessed 8^th June 2022 Search in Google Scholar

[9] Duval, David Timothy. ”Transport and Tourism: A Perspective Article.” Tourism Review Vol. 75 No. 1 (2020): pp. 91–94, DOI 10.1108/TR-06-2019-0280. Duval David Timothy ”Transport and Tourism: A Perspective Article.” Tourism Review Vol. 75 No. 1 ( 2020 ): pp. 91 – 94 , DOI 10.1108/TR-06-2019-0280. Open DOISearch in Google Scholar

[10] Balmer, John MT. ”Corporate Heritage, Corporate Heritage Marketing, and Total Corporate Heritage Communications: What are They? What of Them?” Corporate Communications: An International Journal Vol. 18 No. 3 (2013): pp. 290–326. DOI 10.1108/CCIJ-05-2013-0031. Balmer John MT. ”Corporate Heritage, Corporate Heritage Marketing, and Total Corporate Heritage Communications: What are They? What of Them?” Corporate Communications: An International Journal Vol. 18 No. 3 ( 2013 ): pp. 290 – 326 . DOI 10.1108/CCIJ-05-2013-0031. Open DOISearch in Google Scholar

[11] Sheth, Jagdish and Anthony, Koschmann. ”Do Brands Compete or Coexist? How Persistence of Brand Loyalty Segments the Market.” European Journal of Marketing Vol. 53 No. 1 (2018): pp. 2–19. DOI 10.1108/EJM-07-2018-0489. Sheth Jagdish Anthony Koschmann ”Do Brands Compete or Coexist? How Persistence of Brand Loyalty Segments the Market.” European Journal of Marketing Vol. 53 No. 1 ( 2018 ): pp. 2 – 19 . DOI 10.1108/EJM-07-2018-0489. Open DOISearch in Google Scholar

[12] Foroudi, Pantea, Foroudi, Mahdi Mohammad, Palazzo, Maria and Nguyen, Bang. ”Fly me to the Moon: From Corporate Branding Orientation to Retailer Preference and Business Performance.” International Journal of Contemporary Hospitality Management Vol. 34 No. 1 (2021): pp. 78–112. DOI 10.1108/IJCHM-12-2020-1424. Foroudi Pantea Foroudi Mahdi Mohammad Palazzo Maria Nguyen Bang ”Fly me to the Moon: From Corporate Branding Orientation to Retailer Preference and Business Performance.” International Journal of Contemporary Hospitality Management Vol. 34 No. 1 ( 2021 ): pp. 78 – 112 . DOI 10.1108/IJCHM-12-2020-1424. Open DOISearch in Google Scholar

[13] Levitt, Theodore. Marketing Success Through Differentiation-of Anything. Graduate School of Business Administration, Harvard University, Boston (1980). Levitt Theodore Marketing Success Through Differentiation-of Anything Graduate School of Business Administration, Harvard University , Boston ( 1980 ). Search in Google Scholar

[14] Keller, Kevin Lane. ”Conceptualizing, Measuring, and Managing Customer-based Brand Equity.” Journal of Marketing Vol. 57 No. 1 (1993): pp. 1–22. DOI 10.1177/002224299305700101. Keller Kevin Lane ”Conceptualizing, Measuring, and Managing Customer-based Brand Equity.” Journal of Marketing Vol. 57 No. 1 ( 1993 ): pp. 1 – 22 . DOI 10.1177/002224299305700101. Open DOISearch in Google Scholar

[15] Han, Heesup, Jongsik, Yu, Bee-Lia, Chua, Sanghyeop, Lee and Wansoo, Kim. ”Impact of Core-Product and Service-Encounter Quality, Attitude, Image, Trust and Love on Repurchase: Full-Service vs low-Cost Carriers in South Korea.” International Journal of Contemporary Hospitality Management Vol. 31 No. 4 (2019): pp. 1588–1608. DOI 10.1108/IJCHM-05-2018-0376. Han Heesup Jongsik Yu Bee-Lia Chua Sanghyeop Lee Wansoo Kim ”Impact of Core-Product and Service-Encounter Quality, Attitude, Image, Trust and Love on Repurchase: Full-Service vs low-Cost Carriers in South Korea.” International Journal of Contemporary Hospitality Management Vol. 31 No. 4 ( 2019 ): pp. 1588 – 1608 . DOI 10.1108/IJCHM-05-2018-0376. Open DOISearch in Google Scholar

[16] Miah, Md Helal, Jianhua, Zhang and Dharmahinder, Singh Chand. ”Knowledge Creation and Application of Optimal Tolerance Distribution Method for Aircraft Product Assembly.” Aircraft Engineering and Aerospace Technology Vol. 94 No. 3 (2021): pp. 431–436. DOI 10.1108/AEAT-07-2021-0193. Miah Md Helal Jianhua Zhang Dharmahinder Singh Chand ”Knowledge Creation and Application of Optimal tolerance Distribution Method for Aircraft Product Assembly.” Aircraft Engineering and Aerospace Technology Vol. 94 No. 3 ( 2021 ): pp. 431 – 436 . DOI 10.1108/AEAT-07-2021-0193. Open DOISearch in Google Scholar

[17] Martinsuo, Miia and Virpi, Turkulainen. ”Personal Commitment, Support and Progress in Doctoral Studies.” Studies in Higher Education Vol. 36 No.1 (2011): pp. 103–120. DOI 10.1080/03075070903469598. Martinsuo Miia Virpi Turkulainen ”Personal Commitment, Support and Progress in Doctoral Studies.” Studies in Higher Education Vol. 36 No.1 ( 2011 ): pp. 103 – 120 . DOI 10.1080/03075070903469598. Open DOISearch in Google Scholar

[18] Owen, Christine. ”Instructor Beliefs and Their Mediation of Instructor Strategies.” Journal of Workplace Learning Vol. 21 No. 6 (2009): pp. 477–495. DOI 10.1108/13665620910976757. Owen Christine ”Instructor Beliefs and Their Mediation of Instructor Strategies.” Journal of Workplace Learning Vol. 21 No. 6 ( 2009 ): pp. 477 – 495 . DOI 10.1108/13665620910976757. Open DOISearch in Google Scholar

[19] Ulanov, Vladimir and Oleg, Skorobogatko. ”Modelling Oil Product Prices with Due Regard to Proliferation of Alternative Fuels and Tightening of Technical Standards.” International Journal of Energy Sector Management Vol. 16 No. 2 (2021): pp. 302–317. DOI 10.1108/IJESM-10-2020-0012. Ulanov Vladimir Oleg Skorobogatko ”Modelling Oil Product Prices with Due Regard to Proliferation of Alternative Fuels and Tightening of Technical Standards.” International Journal of Energy Sector Management Vol. 16 No. 2 ( 2021 ): pp. 302 – 317 . DOI 10.1108/IJESM-10-2020-0012. Open DOISearch in Google Scholar

[20] Mansoori, Solmaz, Janne, Harkonen and Harri, Haapasalo. ”Productization and Product Structure Enabling BIM Implementation in Construction.” Engineering, Construction and Architectural Management Vol. 30 No. 5 (2022): pp. 2155–2184. DOI 10.1108/ECAM-09-2021-0848. Mansoori Solmaz Janne Harkonen Harri Haapasalo ”Productization and Product Structure Enabling BIM Implementation in Construction.” Engineering, Construction and Architectural Management Vol. 30 No. 5 ( 2022 ): pp. 2155 – 2184 . DOI 10.1108/ECAM-09-2021-0848. Open DOISearch in Google Scholar

[21] Jain, Rajnish, Jayesh, Aagja and Shilpa, Bagdare. ”Customer Experience – A Review and Research Agenda.” Journal of Service Theory and Practice Vol. 27 No. 3 (2017): pp. 642–662. DOI 10.1108/JSTP-03-2015-0064. Jain Rajnish Jayesh Aagja Shilpa Bagdare ”Customer Experience – A Review and Research Agenda.” Journal of Service Theory and Practice Vol. 27 No. 3 ( 2017 ): pp. 642 – 662 . DOI 10.1108/JSTP-03-2015-0064. Open DOISearch in Google Scholar

[22] Helkkula, Anu and Carol, Kelleher. ”Circularity of Customer Service Experience and Customer Perceived Value.” Journal of Customer Behaviour Vol. 9 No. 1 (2010): pp. 37–53. DOI 10.1362/147539210x497611. Helkkula Anu Carol Kelleher ”Circularity of Customer Service Experience and Customer Perceived Value.” Journal of Customer Behaviour Vol. 9 No. 1 ( 2010 ): pp. 37 – 53 . DOI 10.1362/147539210x497611. Open DOISearch in Google Scholar

[23] Kim, Hyunsik and Beomjoon, Choi. ”The Influence of Customer Experience Quality on Customers’ Behavioral Intentions.” Services Marketing Quarterly Vol. 34 No. 4 (2013): pp. 322–338. DOI 10.1080/ 15332969.2013.827068. Kim Hyunsik Beomjoon Choi ”The Influence of Customer Experience Quality on Customers’ Behavioral Intentions.” Services Marketing Quarterly Vol. 34 No. 4 ( 2013 ): pp. 322 – 338 . DOI 10.1080/ 15332969.2013.827068. Open DOISearch in Google Scholar

[24] Jaakkola, Elina, Anu, Helkkula and Leena, Aarikka-Stenroos. ”Service Experience Co-Creation: Conceptualization, Implications, and Future Research Directions.” Journal of Service Management Vol. 26 No. 2 (2015): pp. 182–205. DOI 10.1108/JOSM-12-2014-0323. Jaakkola Elina Anu Helkkula Leena Aarikka-Stenroos ”Service Experience Co-Creation: Conceptualization, Implications, and Future Research Directions.” Journal of Service Management Vol. 26 No. 2 ( 2015 ): pp. 182 – 205 . DOI 10.1108/JOSM-12-2014-0323. Open DOISearch in Google Scholar

[25] Vargo, Stephen L. and Lusch, Robert F. ”Inversions of Service-Dominant Logic.” Marketing Theory Vol. 14 No. 3 (2014): pp. 239–248. DOI 10.1177/1470593114534339. Vargo Stephen L. Lusch Robert F. ”Inversions of Service-Dominant Logic.” Marketing Theory Vol. 14 No. 3 ( 2014 ): pp. 239 – 248 . DOI 10.1177/1470593114534339. Open DOISearch in Google Scholar

[26] Chandler, Jennifer D. and Stephen, L. Vargo. ”Contextualization and Value-in-Context: How Context Frames Exchange.” Marketing Theory Vol. 11 No. 1 (2011): pp. 35–49. DOI 10.1177/1470593110393713. Chandler Jennifer D. Stephen L. Vargo ”Contextualization and Value-in-Context: How Context Frames Exchange.” Marketing Theory Vol. 11 No. 1 ( 2011 ): pp. 35 – 49 . DOI 10.1177/1470593110393713. Open DOISearch in Google Scholar

[27] Vargo, Stephen L. and Lusch, Robert F. ”Service-Dominant Logic: Continuing the Evolution.” Journal of the Academy of Marketing Science Vol. 36 No. 1 (2008): pp. 1–10. DOI 10.1007/s11747-007-0069-6. Vargo Stephen L. Lusch Robert F. ”Service-Dominant Logic: Continuing the Evolution.” Journal of the Academy of Marketing Science Vol. 36 No. 1 ( 2008 ): pp. 1 – 10 . DOI 10.1007/s11747-007-0069-6. Open DOISearch in Google Scholar

[28] Gummerus, Johanna. ”Value Creation Processes and Value Outcomes in Marketing Theory: Strangers or Siblings?” Marketing Theory Vol. 13 No. 1 (2013): pp. 19–46. DOI 10.1177/1470593112467267. Gummerus Johanna ”Value Creation Processes and Value Outcomes in Marketing Theory: Strangers or Siblings?” Marketing Theory Vol. 13 No. 1 ( 2013 ): pp. 19 – 46 . DOI 10.1177/1470593112467267. Open DOISearch in Google Scholar

[29] Barrios, Andrés, Sonia, Camacho and Catalina, Estrada-Mejia. ”From Service to Social Innovation with a Service-Dominant Logic Approach.” Journal of Services Marketing (2022): pp. 201–215. DOI 10.1108/ JSM-08-2021-0295. Barrios Andrés Sonia Camacho Catalina Estrada-Mejia ”From Service to Social Innovation with a Service-Dominant Logic Approach.” Journal of Services Marketing ( 2022 ): pp. 201 – 215 . DOI 10.1108/JSM-08-2021-0295. Open DOISearch in Google Scholar

[30] Kaka, Sarah J. and Tygret, Jennifer A. Administrators’ insights into the preparation and performance of new teachers. Northwest Journal of Teacher Education, Vol. 14 No. 2 (2019): Article 3. DOI 10.15760/ nwjte.2019.14.2.3. Kaka Sarah J. Tygret Jennifer A. Administrators’ insights into the preparation and performance of new teachers . Northwest Journal of Teacher Education , Vol. 14 No. 2 ( 2019 ): Article 3. DOI 10.15760/nwjte.2019.14.2.3. Open DOISearch in Google Scholar

[31] Vargo, S.L. and Lusch, R.F., Evolving to a new dominant logic for marketing. Journal of Marketing Vol. 68 No. 1 (2004): pp. 1–17. DOI 10.1509/jmkg.68.1.1.24036. Vargo S.L. Lusch R.F. Evolving to a new dominant logic for marketing . Journal of Marketing Vol. 68 No. 1 ( 2004 ): pp. 1 – 17 . DOI 10.1509/jmkg.68.1.1.24036. Open DOISearch in Google Scholar

[32] Koskela-Huotari, K. and Vargo, S.L., 2018. Why service-dominant logic. The SAGE Handbook of Service-Dominant Logic, pp. 40–57. Koskela-Huotari K. Vargo S.L. 2018 . Why service-dominant logic . The SAGE Handbook of Service-Dominant Logic , pp. 40 – 57 . Search in Google Scholar

[33] Wibowo, Y.G., Wulandari, R.H. and Qomariah, N. Impact of price, product quality, and promotion on consumer satisfaction in cosmetics and skincare. Journal of Economics, Finance and Management Studies Vol. 4 No. 7 (2021): pp. 978–986. DOI 10.47191/jefms/v4-i7-11. Wibowo Y.G. Wulandari R.H. Qomariah N. Impact of price, product quality, and promotion on consumer satisfaction in cosmetics and skincare . Journal of Economics, Finance and Management Studies Vol. 4 No. 7 ( 2021 ): pp. 978 – 986 . DOI 10.47191/jefms/v4-i7-11. Open DOISearch in Google Scholar

[34] Bonnefoy-Claudet, Lydie and Nabil, Ghantous. ”Emotions’ Impact on Tourists’ Satisfaction with Ski Resorts: The Mediating Role of Perceived Value.” Journal of Travel and Tourism Marketing Vol. 30 No. 6 (2013): pp. 624–637. DOI 10.1080/10548408.2013.810999. Bonnefoy-Claudet Lydie Nabil Ghantous ”Emotions’ Impact on Tourists’ Satisfaction with Ski Resorts: The Mediating Role of Perceived Value.” Journal of Travel and Tourism Marketing Vol. 30 No. 6 ( 2013 ): pp. 624 – 637 . DOI 10.1080/10548408.2013.810999. Open DOISearch in Google Scholar

[35] Banerji, Diptiman, Saha, Victor, Singh, Nihal and Srivastava, Ritu. ”What are the Most Important Consumer Decision Factors when Choosing an Airline? An Emerging Economy Perspective.” Asia Pacific Journal of Marketing and Logistics Vol. 35 No. 1 (2022): pp. 174–197. DOI 10.1108/APJML-07-2021-0486. Banerji Diptiman Saha Victor Singh Nihal Srivastava Ritu ”What are the Most Important Consumer Decision Factors when Choosing an Airline? An Emerging Economy Perspective.” Asia Pacific Journal of Marketing and Logistics Vol. 35 No. 1 ( 2022 ): pp. 174 – 197 . DOI 10.1108/APJML-07-2021-0486. Open DOISearch in Google Scholar

[36] Denizhan, Berrin and Alperen, Doğru. ”Analysis of Employability for the Civil Aviation Maintenance Graduates of Turkey.” European Journal of Training and Development Vol. 41 No. 9 (2017): pp. 800–813. DOI 10.1108/EJTD-01-2017-0006. Denizhan Berrin Alperen Doğru ”Analysis of Employability for the Civil Aviation Maintenance Graduates of Turkey.” European Journal of Training and Development Vol. 41 No. 9 ( 2017 ): pp. 800 – 813 . DOI 10.1108/EJTD-01-2017-0006. Open DOISearch in Google Scholar

[37] Foroudi, P., Marvi, R. and Colmekcioglu, N. Antecedents and consequences of co-creation value with a resolution of complex P2P relationships. International Journal of Contemporary Hospitality Management Vol. 34 No. 12 (2022): pp. 4355-4388. DOI 10.1108/IJCHM-10-2021-1278 Foroudi P. Marvi R. Colmekcioglu N. Antecedents and consequences of co-creation value with a resolution of complex P2P relationships . International Journal of Contemporary Hospitality Management Vol. 34 No. 12 ( 2022 ): pp. 4355 – 4388 . DOI 10.1108/IJCHM-10-2021-1278 Open DOISearch in Google Scholar

[38] Amankwah-Amoah, J. and Adomako, S. The effects of knowledge integration and contextual ambidexterity on innovation in entrepreneurial ventures. Journal of Business Research 127 (2021): pp. 312–321. DOI 10.1016/j.jbusres.2021.01.050. Amankwah-Amoah J. Adomako S. The effects of knowledge integration and contextual ambidexterity on innovation in entrepreneurial ventures . Journal of Business Research 127 ( 2021 ): pp. 312 – 321 . DOI 10.1016/j.jbusres.2021.01.050. Open DOISearch in Google Scholar

[39] Okumus, Seda, Zehra Özdilek, and Aysel Arslan. “The Effect of Cooperative Learning Methods and Individual Learning Method on Pre-Service Science Teachers’ Sub-Micro Level Conceptual Understanding at Equilibrium Chemistry.” Educational Policy Analysis and Strategic Research Vol. 15 No. 3 (2020): pp. 394– 425. ISSN: EISSN-1949-4289. Okumus Seda Zehra Özdilek Aysel Arslan “The Effect of Cooperative Learning Methods and Individual Learning Method on Pre-Service Science Teachers’ Sub-Micro Level Conceptual Understanding at Equilibrium Chemistry.” Educational Policy Analysis and Strategic Research Vol. 15 No. 3 ( 2020 ): pp. 394 – 425 . ISSN: EISSN-1949-4289. Search in Google Scholar

[40] Knoblich, S., Martin, A., Nash, R. and Stansbie, P. Keys to success in Social Media Marketing (SMM)– Prospects for the German airline industry. Tourism and Hospitality Research, Vol. 17 No. 2 (2017): pp.147–164. DOI 10.1177/1467358415610415. Knoblich S. Martin A. Nash R. Stansbie P. Keys to success in Social Media Marketing (SMM)– Prospects for the German airline industry . Tourism and Hospitality research , Vol. 17 No. 2 ( 2017 ): pp. 147 – 164 . DOI 10.1177/1467358415610415. Open DOISearch in Google Scholar

[41] Bennett, G.R. ”The Application of Virtual Prototyping in the Development of Complex Aerospace Products.” Aircraft Engineering and Aerospace Technology Vol. 69 No. 1 (1997): pp. 19–25. DOI 10.1108/00022669710161612. Bennett G.R ”The Application of Virtual Prototyping in the Development of Complex Aerospace Products.” Aircraft Engineering and Aerospace Technology Vol. 69 No. 1 ( 1997 ): pp. 19 – 25 . DOI 10.1108/00022669710161612. Open DOISearch in Google Scholar

[42] Fiset, John and Isabelle, Dostaler. ”Combining Old and New Tricks: Ambidexterity in Aerospace Design and Integration Teams.” Team Performance Management Vol. 19 No. 7/8 (2013): pp. 314–330. DOI 10.1108/TPM-10-2012-0031. Fiset John Isabelle Dostaler ”Combining Old and New Tricks: Ambidexterity in Aerospace Design and Integration Teams.” Team Performance Management Vol. 19 No. 7/8 ( 2013 ): pp. 314 – 330 . DOI 10.1108/TPM-10-2012-0031. Open DOISearch in Google Scholar

[43] Yadav, Devinder Kumar. ”Licensing and Recognition of the Aircraft Maintenance Engineers – A Comparative Study.” Journal of Air Transport Management Vol. 16 No. 5 (2010): pp. 272–278. DOI 10.1016/ j.jairtraman.2010.03.005. Yadav Devinder Kumar ”Licensing and Recognition of the Aircraft Maintenance Engineers – A Comparative Study.” Journal of Air Transport Management Vol. 16 No. 5 ( 2010 ): pp. 272 – 278 . DOI 10.1016/j.jairtraman.2010.03.005. Open DOISearch in Google Scholar

[44] O’Brien, Wendy and Paul, Bates. ”Looking and Feeling the Part”: Developing Aviation Students’ Professional Identity through a Community of Practice.” Teaching in Higher Education Vol. 20 No. 8 (2015): pp. 821– 832. DOI 10.1080/13562517.2015.1087998. O’Brien Wendy Paul Bates ”Looking and Feeling the Part”: Developing Aviation Students’ Professional Identity through a Community of Practice.” Teaching in Higher Education Vol. 20 No. 8 ( 2015 ): pp. 821 – 832 . DOI 10.1080/13562517.2015.1087998. Open DOISearch in Google Scholar

[45] Wolff, Margaret, Jo Wagner, Mary, Poznanski, Stacey, Schiller, Jocelyn and Santen, Sally. ”Not Another Boring Lecture: Engaging Learners with Active Learning Techniques.” The Journal of Emergency Medicine Vol. 48 No. 1 (2015): pp. 85–93. DOI 10.1016/j.jemermed.2014.09.010. Wolff Margaret Jo Wagner Mary Poznanski Stacey Schiller Jocelyn Santen Sally ”Not Another Boring Lecture: Engaging Learners with Active Learning Techniques.” The Journal of Emergency Medicine Vol. 48 No. 1 ( 2015 ): pp. 85 – 93 . DOI 10.1016/j.jemermed.2014.09.010. Open DOISearch in Google Scholar

[46] Bishop, Desmond and Kingsley, Reeves. ”How to Build A Quality Management Climate in a Small to Medium Enterprise. An Action Research Project.” International Journal of Lean Six Sigma Vol. 13 No. 2 (2021): pp. 342–360. DOI 10.1108/IJLSS-08-2020-0129. Bishop Desmond Kingsley Reeves ”How to Build A Quality Management Climate in a Small to Medium Enterprise. An Action Research Project.” International Journal of Lean Six Sigma Vol. 13 No. 2 ( 2021 ): pp. 342 – 360 . DOI 10.1108/IJLSS-08-2020-0129. Open DOISearch in Google Scholar

[47] Helkkula, Anu. ”Characterising the Concept of Service Experience.” Journal of Service Management Vol. 22 No. 3 (2011): pp. 367–389. DOI 10.1108/09564231111136872. Helkkula Anu ”Characterising the Concept of Service Experience.” Journal of Service Management Vol. 22 No. 3 ( 2011 ): pp. 367 – 389 . DOI 10.1108/09564231111136872. Open DOISearch in Google Scholar

[48] LaPlaca, Peter. ”Advancing Industrial Marketing Theory: The Need for Improved Research.” Journal of Business Market Management Vol. 7 No. 1 (2014): pp. 284–288. Available at: https://www.econstor.eu/handle/10419/96107 Accessed 8^th June 2022 LaPlaca Peter ”Advancing Industrial Marketing Theory: The Need for Improved Research.” Journal of Business Market Management Vol. 7 No. 1 ( 2014 ): pp. 284 – 288 . Available at: https://www.econstor.eu/handle/10419/96107 Accessed 8^th June 2022 Search in Google Scholar

[49] Saunders, Mark, Philip, Lewis and Adrian, Thornhill. Research Methods for Business Students. Pearson education (2009). ISBN 0273716867, 9780273716860. Saunders Mark Philip Lewis Adrian Thornhill Research Methods for Business Students . Pearson education ( 2009 ). ISBN 0273716867, 9780273716860. Search in Google Scholar

[50] Nachmias, Chava Franfort and Nachmias, D. Research Methods in the Social Sciences. London, Great Britain (2005). Nachmias Chava Franfort Nachmias D. Research Methods in the Social Sciences . London , Great Britain ( 2005 ). Search in Google Scholar

[51] Matson, Merridee L. ”Concept and Scope of Aerospace Education.” (1983). Available at: https://digitalcommons.cwu.edu/cgi/viewcontent.cgi?article=1046&context=graduate_projects. Accessed 8^th June 2022. Matson Merridee L ”Concept and Scope of Aerospace Education.” ( 1983 ). Available at: https://digitalcommons.cwu.edu/cgi/viewcontent.cgi?article=1046&context=graduate_projects. Accessed 8^th June 2022. Search in Google Scholar

[52] Cook, Karen S. and Emerson, Richard M. ”Power, Equity and Commitment in Exchange Networks.” American Sociological Review Vol. 46 No. 5 (1978): pp. 721–739. DOI 10.2307/2094546. Cook Karen S. Emerson Richard M ”Power, Equity and Commitment in Exchange Networks.” American Sociological Review Vol. 46 No. 5 ( 1978 ): pp. 721 – 739 . DOI 10.2307/2094546. Open DOISearch in Google Scholar

[53] Lu, H. and Hsiao, K. “Gender differences in reasons for frequent blog posting”, Online Information Review Vol. 33 No. 1 (2009): pp. 135–156. DOI:10.1108/14684520910944436 Lu H. Hsiao K. “Gender differences in reasons for frequent blog posting” , Online Information Review Vol. 33 No. 1 ( 2009 ): pp. 135 – 156 . DOI:10.1108/14684520910944436 Open DOISearch in Google Scholar

[54] Sanchez-Franco, Manuel J., Angel Francisco Villarejo Ramos, and Felix A. Martin Velicia. “The moderating effect of gender on relationship quality and loyalty toward Internet service providers.” Information & Management Vol. 46 No. 3 (2009): pp. 196–202. DOI:10.1016/j.im.2009.02.001 Sanchez-Franco Manuel J. Angel Francisco Villarejo Ramos Felix A. Martin Velicia “The moderating effect of gender on relationship quality and loyalty toward Internet service providers.” Information & Management Vol. 46 No. 3 ( 2009 ): pp. 196 – 202 . DOI:10.1016/j.im.2009.02.001 Open DOISearch in Google Scholar

[55] Chang, Hsin Hsin, and Su Wen Chen. “The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator.” Online Information Review Vol. 32, No. 6 (2008): pp. 818–841. DOI 10.1108/14684520810923953. Chang Hsin Hsin Su Wen Chen “the impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator.” Online Information Review Vol. 32 , No. 6 ( 2008 ): pp. 818 – 841 .DOI 10.1108/14684520810923953. Open DOISearch in Google Scholar

[56] Ha, Imsook, Youngseog Yoon, and Munkee Choi. “Determinants of adoption of mobile games under mobile broadband wireless access environment.” Information & Management Vol. 44, No. 3 (2007): pp. 276–286. DOI 10.1016/j.im.2007.01.001. Ha Imsook Youngseog Yoon Munkee Choi “Determinants of adoption of mobile games under mobile broadband wireless access environment.” Information & Management Vol. 44 , No. 3 ( 2007 ): pp. 276 – 286 .DOI 10.1016/j.im.2007.01.001. Open DOISearch in Google Scholar

[57] Hong, SeJoon, James YL Thong, and Kar Yan Tam. “Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet.” Decision Support Systems Vol. 42, No. 3 (2006): pp. 1819–1834. DOI 10.1016/j.dss.2006.03.009. Hong SeJoon James YL Thong Kar Yan Tam “Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet.” Decision Support Systems Vol. 42 , No. 3 ( 2006 ): pp. 1819 – 1834 . DOI 10.1016/j.dss.2006.03.009. Open DOISearch in Google Scholar

[58] Nysveen, Herbjørn, Per E. Pedersen, and Helge Thorbjørnsen. “Explaining intention to use mobile chat services: moderating effects of gender.” Journal of Consumer Marketing Vol. 22, No. 5 (2005): pp 247–256. DOI:10.1108/07363760510611671 Nysveen Herbjørn Per E. Pedersen Helge Thorbjørnsen “Explaining intention to use mobile chat services: moderating effects of gender.” Journal of Consumer Marketing Vol. 22 , No. 5 ( 2005 ): pp 247 – 256 . DOI:10.1108/07363760510611671 Open DOISearch in Google Scholar

[59] Matson, Merridee L. ”Concept and Scope of Aerospace Education.” (1983). Available at: https://digitalcommons.cwu.edu/cgi/viewcontent.cgi?article=1046&context=graduate_projects Matson Merridee L ”Concept and Scope of Aerospace Education.” ( 1983 ). Available at: https://digitalcommons.cwu.edu/cgi/viewcontent.cgi?article=1046&context=graduate_projects Search in Google Scholar

[60] Cook, Karen S. and Emerson, Richard M. ”Power, Equity and Commitment in Exchange Networks.” American Sociological Review Vol. 46 No. 5 (1978): pp. 721–739. DOI 10.2307/2094546. Cook Karen S. Emerson Richard M ”Power, Equity and Commitment in Exchange Networks.” American Sociological Review Vol. 46 No. 5 ( 1978 ): pp. 721 – 739 . DOI 10.2307/2094546. Open DOISearch in Google Scholar

[61] Foroudi, Pantea, Jin, Zhongqi, Gupta, Suraksha, Melewar, T.C. and Foroudi, Mohammad Mahdi. ”Influence of Innovation Capability and Customer Experience on Reputation and Loyalty.” Journal of Business Research Vol. 69 No. 11 (2016): pp. 4882–4889. DOI 10.1016/j.jbusres.2016.04.047. Foroudi Pantea Jin Zhongqi Gupta Suraksha Melewar T.C. Foroudi Mohammad Mahdi ”Influence of Innovation Capability and Customer Experience on Reputation and Loyalty.” Journal of Business Research Vol. 69 No. 11 ( 2016 ): pp. 4882 – 4889 . DOI 10.1016/j.jbusres.2016.04.047. Open DOISearch in Google Scholar

[62] McKechnie, Donelda S., Jim, Grant and Fatema, Shabbir Golawala. ”Partitioning Service Encounters into Touchpoints to Enhance Quality.” International Journal of Quality and Service Sciences Vol. 3 No. 2 (2011): pp. 146–165. DOI 10.1108/17566691111146069. McKechnie Donelda S. Jim Grant Fatema Shabbir Golawala ”Partitioning Service Encounters into Touchpoints to Enhance Quality.” International Journal of Quality and Service Sciences Vol. 3 No. 2 ( 2011 ): pp. 146 – 165 . DOI 10.1108/17566691111146069. Open DOISearch in Google Scholar

[63] Klaus Philipp “Phil”. and Maklan, Stan. ”EXQ: A Multiple-Item Scale for Assessing Service Experience.” Journal of Service Management Vol. 23 No. 1 (2012): pp. 5–33. DOI 10.1108/09564231211208952. Klaus Philipp “Phil” Maklan Stan ”EXQ: A Multiple-Item Scale for Assessing Service Experience.” Journal of Service Management Vol. 23 No. 1 ( 2012 ): pp. 5 – 33 . DOI 10.1108/09564231211208952. Open DOISearch in Google Scholar

[64] Campbell, Donald T. and Donald, W. Fiske. ”Convergent and Discriminant Validation by the Multitrait-Multimethod Matrix.” Psychological Bulletin Vol. 56 No. 2 (1959): pp. 81–105. DOI 10.1037/h0046016. Campbell Donald T. Donald W. Fiske ”Convergent and Discriminant Validation by the Multitrait-Multimethod Matrix.” Psychological Bulletin Vol. 56 No. 2 ( 1959 ): pp. 81 – 105 . DOI 10.1037/h0046016. Open DOISearch in Google Scholar

[65] Podsakoff, N.P. ”Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology Vol. 88 No. 5 (2003): pp. 879–903. DOI 10.1037/0021-9010.88.5.879. Podsakoff N.P ”Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology Vol. 88 No. 5 ( 2003 ): pp. 879 – 903 .DOI 10.1037/0021-9010.88.5.879. Open DOISearch in Google Scholar

[66] Hayes, Andrew F. ”An Index and Test of Linear Moderated Mediation.” Multivariate Behavioral Research Vol. 50 No. 1 (2015): pp. 1–22. DOI 10.1080/00273171.2014.962683. Hayes Andrew F ”An Index and Test of Linear Moderated Mediation.” Multivariate Behavioral Research Vol. 50 No. 1 ( 2015 ): pp. 1 – 22 . DOI 10.1080/00273171.2014.962683. Open DOISearch in Google Scholar