1. bookVolumen 67 (2022): Heft 2 (August 2022)
06 Mar 2016
3 Hefte pro Jahr
Uneingeschränkter Zugang

Claims Settlement and Risk Attitudes: Evidence from the Motor Insurance Policyholders

Online veröffentlicht: 13 Sep 2022
Volumen & Heft: Volumen 67 (2022) - Heft 2 (August 2022)
Seitenbereich: 33 - 49
06 Mar 2016
3 Hefte pro Jahr

Abdalla, I.M., &Enaji, M. (2014). Effect of motor insurance premium on driver behaviour and road safety. Journal of Ergonomics, 3 (7), 1-7. Search in Google Scholar

Afolabi, T.S. (2018). Effect of claims payments on profitability in the Nigerian insurance industry. Advances in Social Sciences Research Journal, 5 (4), 94-101.10.14738/assrj.54.4380 Search in Google Scholar

Ajemunigbohun, S.S. (2018). Policyholder’s experience of claims settlement methodologies in motor insurance business in Nigeria. Annals of “Dunarea de Jos” University of Galati, 23(2), 5-11. Search in Google Scholar

Ajemunigbohun, S.S., Isimoya, O.A., & Ipigansi, P.M. (2019). Insurance claims fraud in homeowner’s insurance: Empirical evidence from the Nigerian Insurance Industry. FactaUniversitatis Series: Economics and Organization, 16 (1), 103-116.10.22190/FUEO1901103A Search in Google Scholar

Ajemunigbohun, S.S., Sogunro, A.B., & Oluwaleye, T.O. (2020). Claims handling process attributes: Perceptions of motor insurance policyholders in Lagos, Nigeria. Journal of Corporate Governance, Insurance, and Risk Management, 9 (1), 21 – 32. Search in Google Scholar

Ajzen, I. (2011). The theory of planned behaviour: reactions and reflections. Psychology and Health, 26 (9), 1113-1127.10.1080/08870446.2011.613995 Search in Google Scholar

Akintayo, L.A. (2004). Introduction to general insurance underwriting. 2nd ed. Lagos: CSS Bookshops Limited. Search in Google Scholar

Angima, C.B., & Mwangi, M. (2017). Effects of underwriting and claims management on performance of property and casualty insurance companies in East Africa. European Scientific Journal, 13 (13), 358-373.10.19044/esj.2017.v13n13p358 Search in Google Scholar

Arunajatesan, S. &Viswanathan, T.R. (2017). Risk management and insurance: Concepts and practices of life and general insurance. 2nd ed. India: Laxmi Publication Pvt Limited. Search in Google Scholar

Asampana, G., Nantomah, K.K., & Tungosiamu, E.A. (2017). Multinomial logistic regression analysis of the determinants of students’ academic performance in mathematics at basic education certificate examination. Higher Education Researcher, 2 (1), 22-26. Search in Google Scholar

Ayuba, B., Isyaka, M.S., & Azuoonwu, A.G. (2020). Impact of claims settlement on performance of general insurance businesses: Evidence from Federal Capital Territory, Abuja. International Journal of Management Science Research, 4 (1), 329-347. Search in Google Scholar

Bassey, F. (2018). Element of motor insurance cover. A book chapter in Anatomy of finance, a publication of the Department of Banking and Finance, University of Uyo, Nigeria Search in Google Scholar

Bortoluzzo, A.., Claro, D.P., Caeteno, M.A., & Artes, R. (2011). Estimating total claim size in auto insurance industry: A comparison between Tweedie and zero-adjusted inverse Gaussian distribution. Brazilian Administration Review, 8 (1), 37-47.10.1590/S1807-76922011000100004 Search in Google Scholar

Botha, A. (2017). Financial behaviours of customers as determinants for risk aversion and insurance consumption in South Africa. Gordon Institute of Business Science, University of Pretoria. Search in Google Scholar

Brahmana, R., Brahmana, R., & Memarista, G. (2018). Planned behaviour in purchasing health insurance. The South East Asian Journal of Management, 12 (1), 53 – 64. Search in Google Scholar

Brown, R., Montalva, V., Thomas, D., & Velasquez, A. (2017). Impact of violent crime of risk aversion: Evidence from the Mexican drug war. NBER Working Paper Series, No. 23181, 1-2510.3386/w23181 Search in Google Scholar

Bruggmann, P., Catlin, T., Chinzewski, J., Lorenz, J., & Prymaka, S. (2018). Claims in the digital age: How insurers can get started. McKinsey and Company Financial Service, April. Search in Google Scholar

Bulbul, S.E. & Baykal, X.B. (2016). Optimal bonus-malus system design in motor third-party liability insurance in Turkey: Negative binomial model. International Journal of Economics and Finance, 8(8), 205-210.10.5539/ijef.v8n8p205 Search in Google Scholar

Capgemini (2011). Claims transformation: Enhancing brand value by delivery on customer commitments, capturing efficiency gains, and optimizing indemnity expenditure. USA: Computer Science Corporation. Search in Google Scholar

Cooper, D.R. & Schindler, P.S. (2014). Business research methods. 12th ed. New York: McGraw-Hill Irwin. Search in Google Scholar

DiNapoli, T.P. (2013). Improving the effectiveness of your claims auditing process. Office of the New York State Comptroller. Retrieved from: http://www.osc.state.ny.us. Search in Google Scholar

Egerue, P.E. (2017). Basic insurance for secondary and colleges. Lagos: Mbeyi & Associates (Nigeria) Limited. Search in Google Scholar

Ellis, R. (1983). Insurance of transportation. Cambridge: The Burlington Press (Cambridge) Limited. Search in Google Scholar

Feinman, J.M. (2014). The regulation of insurance claim practices. Paper presented at a symposium on the relationship between insurance and legal regulation: Normative, theoretical, and empirical perspectives, held at the University of California, Irvine School of Law, September. Search in Google Scholar

Feinman, J.M. (2016). Insurance fraud, agency and opportunism: False swearing in insurance claims. Paper presented at insurance fraud symposium, University of Southampton School of Law. Retrieved from https://doi.10.7282/T3JW8H6z. Search in Google Scholar

Feinman, J.M. (2018). Contract and claim in insurance law. Connecticut Insurance Law Journal,25 (1), 159-196. Search in Google Scholar

Gage, T., Bishop, R., & Morris, J. (2015). The increasing importance of vehicle-based risk assessment for the vehicle insurance industry. Minnesota Journal of Law, Science &Technology, 16 (2), 771-785. Search in Google Scholar

Gangil, R. &Vishnoi, S. (2020). Customer perception towards general insurance: A factor analysis approach. Journal of Management Research and Analysis, 7 (1), 15-20.10.18231/j.jmra.2020.005 Search in Google Scholar

Glanz, B.I., Greeke, E., LaRussa, A., Stuart, F., Rintell, D.J., Chitmis, T., & Healy, B.C. (2016). Risk attitudes and risk perceptions in individual with multiple sclerosis. Multiple Sclerosis Journal-Experimental, Translational and Clinical,2, 1-1110.1177/2055217316665406 Search in Google Scholar

Gurung, J.B. (2016). Insured’s perception towards insurance services in Pokhara. Repositioning, 1(1), 23-36. Search in Google Scholar

Harrison, G.W., & Ng, J.M. (2019). Behavioural insurance and economic theory: A literature review. Risk Management and Insurance Review, 22,133 – 182.10.1111/rmir.12119 Search in Google Scholar

Hartwig, R.P., Lynch, J., & Weisbart, S. (2016). Personal automobile insurance: More accidents, larger claims drive cost higher. New York: Insurance Information Institute. Search in Google Scholar

Ibiwoye, A., Adeleke, I.A., & Aduloju, A.S. (2011). Quest for optimal bonus-malus in automobile insurance in developing economics: An actuarial perspective. International Business Research, 4 (4), 74-83. Search in Google Scholar

Isimoya, O.A., & Ajemunigbohun, S.S. (2019). Claims settlement options and policyholders’ preferences for motor insurance policies in Lagos, Nigeria. LASU Journal of Social Sciences, 13 (1), 125-136 Search in Google Scholar

Islam, A. & Hossain, S. (2018). Insured’s perception on determinants of insurance claim recovery process: Are these illusions or realities for the insurers in Bangladesh? International Journal on Customer Relations, 6 (2), 1-8. Search in Google Scholar

Jayasudha, S.M. (2015). Analysis of the policyholders’ perception in claim and settlement procedures in motor insurance business in Erode district. HUSS: International Journal of Research in Humanities and Social Sciences, 2 (2), 74-79.10.15613/hijrh/2015/v2i2/92750 Search in Google Scholar

Jiandong, R. (2016). Analysis of insurance claims settlement process with Markovian Arrival Processes. Risks, 4 (6), 1-10. Search in Google Scholar

Jiandong, R. (2016). Analysis of insurance claims settlement process with Markovian Arrival Processes. Risks, 4 (6), 1-10. Search in Google Scholar

Kautonen, T., Van Gelderen, M., & Tornikoski, E. T. (2013). Predicting entrepreneurial behaviour: a test of the theory of planned behaviour. Applied Economics, 45 (6), 697–707.10.1080/00036846.2011.610750 Search in Google Scholar

Kavitha, T., Latha, A., &Jamuna, S. (2012). Customers’ attitude towards general insurance – A factor analyses approach. IOSR Journal of Business and Management, 3 (1), 30-36.10.9790/487X-0313036 Search in Google Scholar

Kothari, C., & Garg, G. (2016). Research methodology: Methods and techniques. 3rd ed. New Delhi: New Age International (P) Limited. Search in Google Scholar

Kwanga, C.F. (2017). Claims settlement in insurance contracts from a customer protection perspective in Cameroon. Juridical Tribune, 7 (special issue), 37-53. Search in Google Scholar

Lawrence, B.A., Evans, T., & Richard, O. (2017). Analysis of factors affecting outstanding claims. Provision of nonlife insurance firms in Ghana. IOSR Journal of Economics and Finance, 8 (4), 26-34. Search in Google Scholar

Lippi, A., Barbieri, L., Piva, M., & De Bondt, W. (2018). Time varying risk behaviour and prior investment outcomes: Evidence from Italy. Judgment and Decision Making, 13 (5), 471-483. Search in Google Scholar

Magri, A., Farrugia, A., Valletta, F., & Grima, S. (2019). An analysis of the risk factors determining motor insurance premium in a Small Island State: The case of Malta. International Journal of Finance, Insurance and Risk Management, 9 (1/2), 63-85 Search in Google Scholar

Mai, T.H., Nguyen, T.C., Vu, L.L., Bui, V.H., Nguyen, T.T., & Do, D.J. (2020). A study ion behaviourof purchasing life insurance in Vietnam. Management Science Letters, 10, 1693 – 1700.10.5267/j.msl.2020.1.011 Search in Google Scholar

Mamum, A.A., Rahman, M.K., Munikrushnan, U.T., & Permarupan, P.Y. (2021). Predicting the intention and purchase of health insurance among Malaysian working adults. Sage Open, 10, 1-18. Search in Google Scholar

Motor Vehicle Administration Agency (MVAA, 2019). Motor vehicle statistics. Ikeja: Planning, Research & Statistics Unit. Search in Google Scholar

Namukaka, J., Ssekakubo, J., & Bagenda, B. (2017). Assessment of the level of awareness and perception of motor third-party insurance in Kampala, Uganda. The Journal of Risk Management and Insurance, 21 (1), 22-40. Search in Google Scholar

Ngwuta, O. (2007). Modern insurance business management. Lagos: Nigerian Insurers Association. Search in Google Scholar

Nigerian Insurers Association (2019). Nigeria Insurance Digest. Lagos: Nigeria’s Insurer Association. Search in Google Scholar

Nyce, C.M. (2007). Foundations of risk management and insurance. 2nd ed. Pennsylvania: American Institute for Chartered Property Casualty. Search in Google Scholar

Obayelu, O.A., Olowe, O.O., & Faleye, T.G. (2017). Do social network have effects on the risk attitude of commercial poultry farmers? Evidence from Southwest, Nigeria. Rural Sustainability Research, 38 (333), 2 – 13.10.1515/plua-2017-0007 Search in Google Scholar

Oladeinde, M.H., & Oladeinde, C.A. (2014). An investigation into the decision makers’ risk attitude index ranking technique for fuzzy critical path analysis. Nigerian Journal of Technology, 33 (3), 345 – 360.10.4314/njt.v33i3.12 Search in Google Scholar

Olowokudejo, F.F., Aduloju, A.S., & Ajemunigbohun, S.S. (2020). Risk attitude and policyholders’ perception: Evidence from third-party liability motor insurance policyholders in Lagos, Nigeria. LASU Journal of Management Sciences, 14 (1), 24-37. Search in Google Scholar

Onafalujo, A.K., Abass, O.A., &Dansu, S.F. (2011). Effects of risk perception on the demand for insurance: Implications on the Nigerian road users. Journal of Emerging Trends in Economics and Management Sciences, 2 (4), 285-290. Search in Google Scholar

Onesede, N.A. (2013). Insurance claims handling process.United Kingdom: Chartered Insurance Institute Learning Solution. Search in Google Scholar

Oyeniyi, O.J., Abiodun, J.A., Obamiro, K.J., Moses, C.L., & Osibanjo, O.A. (2016). Research methodology with simplified step-by-step application of SPSS package. Lagos: Pumark Nigeria Limited. Search in Google Scholar

Oyetunji, O.I.O., Adepoju, J.A., & Oladokun, R.A. (2021). Poor claims settlement and demand for insurance policies in Nigeria. Journal of Research in Humanities and Social Science, 9 (8), 11-18. Search in Google Scholar

Porrini, D. (2017). Insurance market failures. In A. Marciano, & G.B. Ramello (eds.). Encyclopedia of law and economic, Springer Science+Business Media LLC.10.1007/978-1-4614-7883-6_615-1 Search in Google Scholar

Raghuram, A. (2019). Leveraging behavioural science in insurance: A systematic review. Behavioural and Decision Sciences Program, University of Pennysylvania. Search in Google Scholar

Rejda, G.E., & McNamara, M.J. (2014). Principles of risk management and insurance. 12th ed. USA: Pearson Education, Inc. Search in Google Scholar

Salleh, F., Kassim, D.N.H., Yazid, A.S., & Rashid, N. (2018). Consumer behaviour and insurance claim fraud in Malaysia. International Journal of Academic Research in International Journal of Academic Research in Business & Social Sciences, 8 (12), 568-598.10.6007/IJARBSS/v8-i12/5057 Search in Google Scholar

Segovia-Vargas, M., Camacho-Minano, M., & Pascual-Ezama, D. (2013). Risk factor selection in automobile insurance policies: A way to improve the bottom line of insurance companies. Review of Business Management, 17 (57), 1228-1245. Search in Google Scholar

Senyefia, A., Adams, F.H., & Prah, K.A. (2019). Survival and multinomial logistics regression in analysis of Sekondi-Takoradi district level National health insurance data in Ghana. American Journal of Mathematics and Statistics, 9 (2), 109-114. Search in Google Scholar

Singh, V. (2012). Global trends in non-life insurance: Claims. USA: Capgemini. Search in Google Scholar

Sumaila, A. F. (2013). Road crashes trends and safety management in Nigeria. Journal of Geography and Regional Planning, 6 (3), 53-62.10.5897/JGRP2013.0318 Search in Google Scholar

Sung, K.C.J., Yam, S.C.P., Yung, S.P., & Zhou, J.H. (2011). Behavioural optimal insurance. Insurance: Mathematics and Economics, 49, 418 – 428. Search in Google Scholar

Taofeeq, D.M., & Adeleke, A.O. (2019). Factors influencing contractors risk attitude in the Malaysian construction industry. Journal of Construction Business and Management, 3(2), 59-67.10.15641/jcbm.3.2.668 Search in Google Scholar

Yadav, R.K., & Mohania, S. (2015). Claims settlement process of life insurance services-A case study of ICICI Prudential Life Insurance Company. International Letters of Social and Humanistic Sciences, 35, 26-32. Search in Google Scholar

Yusuf, O.T. & Ajemunigbohun, S.S. (2015). Effectiveness, efficiency, and promptness of claims handling process in the Nigerian Insurance Industry. European Journal of Business and Economics, 10 (2), 6-10.10.12955/ejbe.v10i2.686 Search in Google Scholar

Zerou, T. (2016). The effect of opportunity and challenges on motor insurance: the case of Ethiopia Insurance Corporation. Dissertation submitted to the School of Graduate Studies, ST. Mary’s University, for the award of Master’s Degree in Business Administration. Search in Google Scholar

Zhang, P, & Cain, K.W. (2017). Reassessing the link between risk aversion and entrepreneurial intention: The mediating role of the determinants of planned behaviour. International Journal of Entrepreneurial Behaviour and Research, 23 (5), 793 – 811.10.1108/IJEBR-08-2016-0248 Search in Google Scholar

Empfohlene Artikel von Trend MD

Planen Sie Ihre Fernkonferenz mit Scienceendo