[
Aguirre, S. & Rodriguez, A. (2017).Automation of a Business Process Using Robotic Process Automation (RPA): A Case Study. Applied Computer Sciences in Engineering, 65-71. DOI: 10.1007/978-3-319-66963-2_7.
]Search in Google Scholar
[
Automation Anywhere (2022). Improve Your Marketing With Robotic Process Automation. Retrieved February 20, 2023 from https://www.automationanywhere.com/solutions/sales-and-marketing/rpa-in-marketing.
]Search in Google Scholar
[
Automation Anywhere (2023a). Tricor Group increases productivity by 30%, confidently navigates through COVID-19 with RPA. Retrieved January 17, 2023 from https://www.automationanywhere.com/resources/customer-stories/tricor-uses-rpa-for-digital-transformation.
]Search in Google Scholar
[
Automation Anywhere (2023b). Automation 360™ Cloud automation creates standardization in global shared processes. Retrieved January 17, 2023 from https://www.automationanywhere.com/resources/customer-stories/holcim.
]Search in Google Scholar
[
Automation Anywhere (2023c). Equipping a heavy machinery manufacturer with increased productivity and happier customers. Retrieved January 19, 2023 from https://www.automationanywhere.com/resources/customer-stories/ey-mining-customer.
]Search in Google Scholar
[
Automation Anywhere (2023d). Automating F&A processes takes a trucking company the extra mile. Retrieved January 17, 2023 from https://www.automationanywhere.com/resources/customer-stories/genpact-trucking-and-logistics.
]Search in Google Scholar
[
Axmann, B. & Harmoko, H. (2020). Robotic Process Automation: An Overview and Comparison to Other Technology in Industry 4.0. 10th International Conference on Advanced Computer Information Technologies (ACIT), 559-562. DOI: 10.1109/ACIT49673.2020.9208907
]Search in Google Scholar
[
Bernhard, I. & Wihlborg, E. (2022). Bringing all clients into the system - Professional digital discretion to enhance inclusion when services are automated. Information Polity, 27(3), 373-389. DOI10.3233/IP-200268
]Search in Google Scholar
[
Besant Technologies (2021). RPA Tools Comparison. Retrieved December 15, 2022 from https://www.besanttechnologies.com/rpa-tools-comparisons.
]Search in Google Scholar
[
Bisht, D., Singh, R., Gehlot, A., Akram, S.V., Singh, A., Montero, E.C., Priyadarshi, N., & Twala, B. (2022). Imperative Role of Integrating Digitalization in the Firms Finance: A Technological Perspective. Electronics 2022, 11(3252). DOI: 10.3390/electronics 11193252
]Search in Google Scholar
[
BluePrism (2023a). Coca-Cola Has Found an Extra 16 Hours in Every Day Thanks to Intelligent Automation. Retrieved February 21, 2023 from https://files.blueprism.com/uploads/resources/case-studies/BP-CS-Coca-Cola-FINAL.pdf.
]Search in Google Scholar
[
BluePrism (2023b). Intelligent Automation Delivers 100% ROI for Banque Internationale à Luxembourg. Retrieved February 21, 2023 from https://files.blueprism.com/uploads/resources/pdf/BIL-Final.pdf.
]Search in Google Scholar
[
BluePrism (2023c). ČSOB Banks on Intelligent Automation to Transform Anti-Money Laundering Processes. Retrieved February 21, 2023 from https://www.blueprism.com/resources/case-studies/csob-banks-on-intelligent-automation-to-transform-anti-money-laundering-processes.
]Search in Google Scholar
[
BluePrism (2023d). Telefonica Significantly Reduces Call Handling Time with Digital Workers. Retrieved February 21, 2023 from https://www.blueprism.com/resources/case-studies/telefonica-significantly-reduces-call-handling-time-with-digital-workers/.
]Search in Google Scholar
[
BluePrism (2023e). Equipping a heavy machinery manufacturer with increased productivity and happier customers. Retrieved February 21, 2023 from https://www.automationanywhere.com/resources/customer-stories/ey-mining-customer.
]Search in Google Scholar
[
Buhalis, D., Papathanassis, A. & Vafeidou, M. (2022). Smart cruising: smart technology applications and their diffusion in cruise tourism. Journal Of Hospitality And Tourism Technology, 13(4), 626-649. DOI: 10.1108/JHTT-05-2021-0155
]Search in Google Scholar
[
Cernat, M., Staicu, A.N. & Stefanescu, A. (2020). Improving UI Test Automation using Robotic Process Automation. 15th International Conference on Software Technologies (ICSOFT), 260-267. DOI:10.5220/0009911202600267
]Search in Google Scholar
[
Deloitte (2018). Traditional outsourcing is dead. Long live disruptive outsourcing. Retrieved November 19, 2023 from https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Process-and-Operations/gx-2018-global-outsourcing-survey-executive-summary.pdf.
]Search in Google Scholar
[
Chugh, R., Macht, S. & Hossain, R. (2022). Robotic Process Automation: a review of organizational grey literature. International Journal of Information Systems and Project Management, 10(1), 5-26. DOI: 10.12821/ijispm100101
]Search in Google Scholar
[
Fernandez, D. & Aman, A. (2021). The Challenges of Implementing Robotic Process Automation in Global Business Services. International Journal of Business and Society, 22(3), 1269-1282. DOI: 10.33736/ijbs.4301.2021
]Search in Google Scholar
[
Figueiredo, A.S. & Pinto, L.H. (2021). Robotizing shared service centers: key challenges and outcomes. Journal of Service Theory and Practice, 31(1), 157-178. DOI: 10.1108/JSTP-06-2020-0126
]Search in Google Scholar
[
Gradim, B. & Teixeira, L. (2022). Robotic Process Automation as an enabler of Industry 4.0 to eliminate the eight waste: a study on better usage of human talent. Procedia Computer Science, 204, 643-651. DOI: https://doi.org/10.1016/j.procs.2022.08.078.
]Search in Google Scholar
[
Hartikainen, E., Hotti, V., & Tukiainen, M. (2022). Improving Software Robot Maintenance in Large-Scale Environments–is Center of Excellence a Solution?. IEEE Access, 10, 96760-96773. DOI: 10.1109/ACCESS.2022.3205420
]Search in Google Scholar
[
Hollebeek, L., Sprott, D.E. & Brady, M.K. (2021). Rise of the Machines? Customer Engagement in Automated Service Interactions. Journal of Service Research, 24(1), 3-8. DOI: 10.1177/1094670520975110
]Search in Google Scholar
[
IBM (2023). The Magic of Extended Intelligent Workflows. Retrieved January 20, 2023 from https://www.ibm.com/downloads/cas/5VRGMLWA.
]Search in Google Scholar
[
IT Central Station (2021). Top 8 Robotic Process Automation Tools. Retrieved December 15, 2022 from https://www.itcentralstation.com/categories/robotic-process-automation-rpa.
]Search in Google Scholar
[
Januszewski, Arkadiusz & Jaroslaw, K. (2021). Best Practices in Robotic Process Automation in Global Business Services” (2021). AMCIS 2021 Proceedings, 6.
]Search in Google Scholar
[
Kaur, J. (2022). RPA in Data Analytics / The Complete Guide. Retrieved February 27, 2023 from https://www.xenonstack.com/blog/rpa-in-data-analytics.
]Search in Google Scholar
[
Kobayashi, T., Arai, K., Imai, T., Tanimoto, S., Sato, H. & Kanai, A. (2019). Communication Robot for Elderly based on Robotic Process Automation. 43rd IEEE-Computer-Society Annual International Computers, Software and Applications Conference (COMPSAC), 2, 251-256. DOI10.1109/COMPSAC.2019.10215
]Search in Google Scholar
[
Lahlali, M., Berbiche, N. & El Alami, J. (2021). How Enterprise must be Prepared to be “AI First”?. International Journal of Advanced Computer Science and Applications, 12(5), 346-351. DOI: 10.14569/IJACSA.2021.0120542
]Search in Google Scholar
[
Lawicka, M. (2021). The business services sector – development potential in the West Pomeranian region. 25th International Conference on Knowledge-Based and Intelligent Information & Engineering Systems, 192, 4425-4432. DOI: https://doi.org/10.1016/j.procs.2021.09.219
]Search in Google Scholar
[
Lin, P. (2018). Adapting to the New Business Environment. CPA Journal, 88 (12), pp. 437-443.
]Search in Google Scholar
[
Liu, P., Chen, Y., Teo & C.P. (2021). Limousine Service Management: Capacity Planning with Predictive Analytics and Optimization. Informs Journal On Applied Analytics, 51(4), 280-296. DOI: https://doi.org/10.1287/inte.2021.1079
]Search in Google Scholar
[
Modlinski, A., Kedziora, D., Ramirez, A.J, & Del-Rio-Ortega, A. (2022). Rolling Back to Manual Work: An Exploratory Research on Robotic Process Re-Manualization. Business Process Management: Blockchain, Robotic Process Automaiton, and Central and Eastern Europe Forum, 459, 154-169. DOI10.1007/978-3-031-16168-1_10
]Search in Google Scholar
[
Mohamed, S.A., Mahmoud, M.A., Mahdi, M.N. & Mostafa, S.A. (2022). Improving Efficiency and Effectiveness of Robotic Process Automation in Human Resource Management. Sustainability, 14(7). DOI: 10.3390/su14073920
]Search in Google Scholar
[
Mora, L.H. & Sanchez, P.P. (2020). Digital Transformation in Higher Institutions with Business Process Management Robotic Process Automation mediation model. 15th Iberian Conference on Information Systems and Technologies, 1-6. DOI: 10.23919/CISTI4 9556.2020.9140851
]Search in Google Scholar
[
Mullin, R. (1996). Managing the outsourced enterprise. Journal of Business Strategy, 17(4), pp. 28-36. DOI: https://doi.org/10.1108/eb039792
]Search in Google Scholar
[
Pillay, C.P. & Njenga, J.K. (2021). Opportunities for Reducing Expenses through Digital Innovation: The Case of an Insurance Company. African Journal of Information Systems, 13(1), 99-112.
]Search in Google Scholar
[
Plugge, A., Nikou, S. & Janssen, M. (2022). A fuzzy-set qualitative comparative analysis of factors influencing successful shared service center implementation. Industrial Management & Data Systems, 122(4), 920-941. DOI: 10.1108/IMDS-09-2021-0573
]Search in Google Scholar
[
Poleto, T., Nepomuceno, T.C.C., de Carvalho, V.D.H. & Costa, A.P.C.S. (2022). Strategic Behavior Categorization in Information Technology Outsourcing: An Analysis Based on Knowledge Transfer and Relational Governance. Applied System Innovation, 5(6). DOI: 10.3390/asi5060110
]Search in Google Scholar
[
PwC Luxembourg, 2018-2023. Smart Automation. Retrieved February 25, 2023 from: https://www.pwc.lu/en/advisory/digital-tech-impact/robotic-process-automation.html;
]Search in Google Scholar
[
Radke, A.M., Dang, M.T. &Tan A. (2020). Using robotic process automation (RPA) to enhance Item master data maintenance process. LogForum, 16 (1), 129-140. DOI: 10.17270/J.LOG.2020.380
]Search in Google Scholar
[
Ribeiro, J., Lima, R., Eckhardt, T. & Paiva, S. (2020). Robotic Process Automation and Artificial Intelligence in Industry 4.0-A Literature review. International Conference on Enterprise Information Systems, 181, 51-58. DOI: 10.1016/j.procs.2021.01.104
]Search in Google Scholar
[
Roboyo (2021). How to leverage RPA for data analytics. Retrieved February 27, 2023 from 1. https://roboyo.global/blog/how-to-leverage-rpa-for-data-analytics/.
]Search in Google Scholar
[
Sarilo-Kankaanranta, H. & Frank, L. (2022). The Continued Innovation-Decision Process - A Case Study of Continued Adoption of Robotic Process Automation. Information Systems (EMCIS 2021), 437, 737-755. DOI: 10.1007/978-3-030-95947-0_52
]Search in Google Scholar
[
Suresh, S. & Ravichandran, T. (2021). Value Gains in Business Process Outsourcing: The Vendor Perspective. Information Systems Frontiers, 24(2), 677-690. DOI: 10.1007/s10796-021-10111-1
]Search in Google Scholar
[
UiPath (2019). RPA For Marketers: How Marketers are Getting More Done with Software Robots. Retrieved December 20, 2022 from https://www.uipath.com/blog/industry-solutions/rpafor-marketers.
]Search in Google Scholar
[
UiPath (2023a). Revolutionizing customer experience with software robots. Retrieved December 28, 2022 from https://www.uipath.com/resources/automation-case-studies/cxp-revolutionizing-customer-experience-software-robots.
]Search in Google Scholar
[
UiPath (2023b). SSCL Achieves Speedy Automation Results with UiPath. Retrieved December 28, 2022 from https://www.uipath.com/resources/automation-case-studies/sscl-morpheus.
]Search in Google Scholar
[
UiPath (2023c). How Clariant Automated 50% Of One Region’s Invoices and Eliminated 40,000 Printouts per Quarter with RPA. Retrieved December 28, 2022 from https://www.uipath.com/resources/automation-case-studies/clariant.
]Search in Google Scholar
[
Usifoh, D. (2021). History and evolution of outsourcing. Retrieved December 20, 2022 from https://gatewayprocurement.co.uk/outsourcing-a-brief-history/
]Search in Google Scholar
[
Wewerka, J. and Reichert, M. (2021). Robotic process automation – A systematic mapping study and classification framework, Enterprise Information Systems, 737, 1–38. DOI: 10.1080/17517575.2021.1986862
]Search in Google Scholar
