Perceived usefulness – TAM | Perceived usefulness – results |
Works more quickly | Does the job quicker |
Job performance | Increases productivity and efficiency |
Increases productivity and efficiency | Improves flow of communication |
Makes job easier | Makes job easier |
Perceived ease of use – TAM | Perceived ease of use – results |
Easy to learn, clear, and understandable | Easy to learn |
Easy to become skillful | Impact of experience/age difference |
Easy to use | Easy to use |
Behavioral intention to use – TAM | Behavioral intention to use – results |
Results from perceived usefulness and ease of use | Results from perceived usefulness and ease of use |
Actual system use – TAM | Actual system use – results |
Results from intention to use | Use of a comparable system resulted from intention to use |