Procedure for management of building control compliance operations | | | | | | |
Policy service that support clients | 2.08 | Project manager | 37.97 | 5.451 | 2 | 0.066 |
| Project coordinator | 29.42 | | | |
| Executive project manager | 44.13 | | | |
Policy service that meets legal obligations in achieving compliance | 2.12 | Project manager | 35.63 | 3.412 | 2 | 0.182 |
| Project coordinator | 32.25 | | | |
| Executive project manager | 45.50 | | | |
Service that complies with respective codes of conduct of building works | 2.25 | Project manager | 34.33 | 0.447 | 2 | 0.705 |
| Project coordinator | 36.08 | | | |
| Executive project manager | 38.88 | | | |
Formal documentation of quality management system | 2.36 | Project manager | 35.72 | 0.699 | 2 | 0.705 |
| Project coordinator | 36.77 | | | |
| Executive project manager | 30.38 | | | |
Complaints treatment procedures | | | | | | |
Time schedules for acknowledging and responding to a complaint | 2.51 | Project manager | 37.19 | 1.169 | 2 | 0.557 |
| Project coordinator | 35.08 | | | |
| Executive project manager | 29.25 | | | |
Provision of names and contact details of the staff handling the complaint | 2.78 | Project manager | 36.21 | 0.264 | 2 | 0.021 |
| Project coordinator | 35.48 | | | |
| Executive project manager | 32.38 | | | |
Procedure for investigating complaints about individual or service delivery | 2.21 | Project manager | 41.39 | 7.759 | 2 | 0.021 |
| Project coordinator | 30.35 | | | |
| Executive project manager | 25.75 | | | |
Advice on action if a complainant is not satisfied with the response | 2.55 | Project manager | 41.72 | 9.635 | 2 | 0.008 |
| Project coordinator | 29.50 | | | |
| Executive project manager | 27.00 | | | |
Monitoring of progress of the complaint | 2.82 | Project manager | 43.39 | 12.261 | 2 | 0.002 |
| Project coordinator | 27.15 | | | |
| Executive project manager | 27.13 | | | |
Record of the complaint process for any subsequent review | 2.84 | Project manager | 41.88 | 8.182 | 2 | 0.017 |
| Project coordinator | 29.27 | | | |
| Executive project manager | 27.06 | | | |
System for reviewing complaints to improve procedures and avoid re-occurrence | 3.23 | Project manager | 37.14 | 2.663 | 2 | 0.264 |
| Project coordinator | 36.52 | | | |
| Executive project manager | 24.81 | | | |
Outline of building control works | | | | | | |
Enforcement of building control regulations | 3.66 | Project manager | 38.75 | 2.151 | 2 | 0.341 |
| Project coordinator | 32.52 | | | |
| Executive project manager | 30.56 | | | |
Regulation and inspection of building works and certification of various stages of building construction as well as keeping of such records | 3.47 | Project manager | 39.25 | 3.014 | 2 | 0.222 |
| Project coordinator | 32.04 | | | |
| Executive project manager | 29.88 | | | |
Removal of illegal and non-conforming buildings | 3.27 | Project manager | 35.57 | 0.103 | 2 | 0.950 |
| Project coordinator | 36.02 | | | |
| Executive project manager | 33.50 | | | |
Identification and removal of distressed buildings to prevent collapse | 3.32 | Project manager | 37.39 | 0.696 | 2 | 0.706 |
| Project coordinator | 33.73 | | | |
| Executive project manager | 32.75 | | | |
Issuance of certificate of completion and fitness for habitation | 3.33 | Project manager | 35.15 | 0.468 | 2 | 0.791 |
| Project coordinator | 37.08 | | | |
| Executive project manager | 31.94 | | | |
Processing and scrutinizing of building plans for approval | 3.64 | Project manager | 36.00 | 0.477 | 2 | 0.788 |
| Project coordinator | 33.75 | | | |
| Executive project manager | 38.94 | | | |
Administration of building control in all ramification | 3.41 | Project manager | 37.04 | 1.109 | 2 | 0.574 |
| Project coordinator | 35.38 | | | |
| Executive project manager | 28.94 | | | |
Zero tolerance to illegal development and building collapse | 3.77 | Project manager | 36.58 | 2.679 | 2 | 0.262 |
| Project coordinator | 37.23 | | | |
| Executive project manager | 25.00 | | | |
Enforcing the provisions of the law and its regulation in respect of inspection of building verification and certification of building insurance | 3.45 | Project manager | 35.78 | 1.793 | 2 | 0.408 |
| Project coordinator | 37.69 | | | |
| Executive project manager | 27.13 | | | |
Public enlightenment on building control and regulations | 3.48 | Project manager | 32.88 | 3.511 | 2 | 0.173 |
| Project coordinator | 41.04 | | | |
| Executive project manager | 29.31 | | | |
Innovation to produce energy efficient and sustainable buildings | 3.37 | Project manager | 35.86 | 0.217 | 2 | 0.897 |
| Project coordinator | 35.92 | | | |
| Executive project manager | 32.50 | | | |
Enhance access for disabled, sick, young and old people | 3.26 | Project manager | 34.92 | 0.900 | 2 | 0.637 |
| Project coordinator | 37.83 | | | |
| Executive project manager | 30.56 | | | |
Providing advice in support of emergency services | 3.22 | Project manager | 35.06 | 0.638 | 2 | 0.727 |
| Project coordinator | 37.40 | | | |
| Executive project manager | 31.31 | | | |
Keeping of records in relation to building and related approval | 3.47 | Project manager | 37.42 | 2.031 | 2 | 0.362 |
| Project coordinator | 35.58 | | | |
| Executive project manager | 26.63 | | | |
Co-ordination with other statutory bodies to meet their requirements e.g. roads, fire safety and environmental requirements | 3.12 | Project manager | 34.64 | 1.661 | 2 | 0.436 |
| Project coordinator | 38.69 | | | |
| Executive project manager | 29.00 | | | |
Building control staff | | | | | | |
Expertise and skilled staff | 3.07 | Project manager | 34.64 | 0.810 | 2 | 0.667 |
| Project coordinator | 37.88 | | | |
| Executive project manager | 31.63 | | | |
Adequacy of skill training and development for all staff | 3.26 | Project manager | 36.88 | 7.756 | 2 | 0.021 |
| Project coordinator | 38.83 | | | |
| Executive project manager | 18.50 | | | |
Monitoring and feedback | 3.29 | Project manager | 34.22 | 5.384 | 2 | 0.068 |
| Project coordinator | 40.98 | | | |
| Executive project manager | 23.44 | | | |
Staff retention and training programme | 3.11 | Project manager | 34.93 | 0.200 | 2 | 0.905 |
| Project coordinator | 36.79 | | | |
| Executive project manager | 33.88 | | | |
Legal requirements/compliance | 3.22 | Project manager | 34.63 | 0.038 | 2 | 0.981 |
| Project coordinator | 35.58 | | | |
| Executive project manager | 34.75 | | | |
Cooperation among staff members | 3.51 | Project manager | 34.61 | 1.444 | 2 | 0.486 |
| Project coordinator | 38.46 | | | |
| Executive project manager | 29.88 | | | |
Positive attitude of staff | 3.44 | Project manager | 33.14 | 1.553 | 2 | 0.460 |
| Project coordinator | 39.00 | | | |
| Executive project manager | 34.75 | | | |
Adequate experience of staff | 3.29 | Project manager | 31.07 | 5.543 | 2 | 0.063 |
| Project coordinator | 42.10 | | | |
| Executive project manager | 34.00 | | | |
Financial motivation system for staff | 3.22 | Project manager | 34.10 | 0.898 | 2 | 0.638 |
| Project coordinator | 38.23 | | | |
| Executive project manager | 32.94 | | | |