[
Abaria, A. A. F., Yarmohammadian, M. H., & Esteki, M. (2011). Assessment of quality of education a non-governmental university via SERVQUAL model. Procedia Social and Behavioral Science, 15, 2299-2304. DOI: http://dx.doi.org/10.1016/j.sbspro.2011.04.097
]Search in Google Scholar
[
Abdullah, F. (2006). The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569-581. DOI: http://dx.doi.org/10.1111/j.1470-6431.2005.00480.x
]Search in Google Scholar
[
Ali, H. Y., Ali, H. F., & Ahmad, M. B. (2019). Difference between Expectations and Perceptions of Students Regarding Service Quality of Public Sector HEIs. Bulletin of Education and Research, 41(1), 131-146.
]Search in Google Scholar
[
Anderson, E. W. & Sullivan, M. W. (1993). The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science, 12(2), 125-143. DOI: https://doi.org/10.1287/mksc.12.2.125
]Search in Google Scholar
[
Annamdevula, S., (2017). Relationship between service quality, satisfaction, motivation and loyalty: A multi-dimensional perspective. Quality Assurance in Education, 25(2), 171-188. DOI: https://doi.org/10.1108/QAE-04-2013-0016
]Search in Google Scholar
[
Barnett, M., Jermier, J., & Lafferty, B. A. (2005). Corporate Reputation: The Definitional Landscape. Corporate Reputation Review, 9(1), 26-38. DOI: https://doi.org/10.1057/palgrave.crr.1550012
]Search in Google Scholar
[
Bonits, N., Brooker, D. L., & Serenko, A. (2007). The Mediating Effect of Organizational Reputation on Customer Loyalty and Service Recommendation in the Banking Industry. Management Decision, 45(9), 1426-1445. DOI: https://doi.org/10.1108/00251740710828681
]Search in Google Scholar
[
Bregar, L., Margerita, Z.. & Radovan, M. (2010). Osnove e-izobraževanja. Ljubljana: Andragoški center Slovenije.
]Search in Google Scholar
[
Chan, C.-S. (2019). Expectation-Perception Evaluation of Theme Park Service Quality in Zhengzhou Fantawild. Journal of Park and Recreation Administration, 37(2), 99-107. DOI: https://doi.org/10.18666/JPRA-2019-9157
]Search in Google Scholar
[
Chen, Y.-S. (2010). The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust. Journal of Business Ethics, 93(2), 307-319. DOI: https://doi.org/10.1007/s10551-009-0223-9
]Search in Google Scholar
[
Cronin, J. J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68. DOI: DOI: https://doi.org/10.1177/002224299205600304
]Search in Google Scholar
[
Eunsang, Y., Guffey, H. J., & Kijewski, V. (1993). The effects of information and company reputation on intentions to buy a business service. Journal of Business Research, 27(3), 215-228. DOI: https://doi.org/10.1016/0148-2963(93)90027-M
]Search in Google Scholar
[
Faganel, A. (2010). Zaznavanje kakovosti visokošolskih storitev, Koper: s.n.
]Search in Google Scholar
[
Fombrun, C. J. (1996). Reputation: Realizing Value from the Corporate Image. Boston: Harvard Business School Press.
]Search in Google Scholar
[
Fombrun, C. J. & Gardberg, N. (2000). Who’s Tops in Corporate Reputation? Corporate Reputation Review, 3(1), 13-17. DOI: https://doi.org/10.1057/palgrave.crr.1540095
]Search in Google Scholar
[
Ford, J. B., Mathew, J. & Beatriz, J. (1999). Importance-performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA. Journal of Services Marketing, 13(2), 171-186. DOI: https://doi.org/10.1108/08876049910266068
]Search in Google Scholar
[
Giese, J. & Cote, J. (2000). Defining Consumer Satisfaction. Retrieved from www.amsreview.org/articles/giese01-2000.pdf
]Search in Google Scholar
[
Gotsi, M. & Wilson, A. M. (2001). Corporate reputation: seeking a definition. An International Journal, 6(1), 24-30. DOI: https://doi.org/10.1108/13563280110381189
]Search in Google Scholar
[
Harvey, L. & Green, D. (1993). Defining Quality. Assessment & Evaluation in Higher Education, 18(1), 9-34. DOI: https://doi.org/10.1080/0260293930180102
]Search in Google Scholar
[
Hassani, A. A. A. & Wilkins, S. (2022). Student retention in higher education: the influences of organizational identification and institution reputation on student satisfaction and behaviors. International Journal of Educational Management, 36(6), 1046-1064. DOI: https://doi.org/10.1108/IJEM-03-2022-0123
]Search in Google Scholar
[
Icli, G. E. & Anil, N. (2014). The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education. Journal of Business Management, 45(3), 31-43.
]Search in Google Scholar
[
Kotler, P. (1996). Marketing Management. Ljubljana: Slovenska knjiga.
]Search in Google Scholar
[
Kotler, P. (1998). Marketing Management. Ljubljana: Slovenska knjiga.
]Search in Google Scholar
[
Lovelock, C. H. & Wright, L. (1999). Principles of Service Marketing and Management. New Yersey: Prentice Hall.
]Search in Google Scholar
[
Lovelock, C. & Wirtz, J. (2011). Services Marketing: People, Technology, Strategy. New Jersey: One Lake Street, Upper Saddle River.
]Search in Google Scholar
[
Marolt, J. & Gomišček, B. (2005). Management kakovosti. Kranj: Moderna organizacija.
]Search in Google Scholar
[
Mendes, L., Pedro, E. D. M. & Lourenço, L. (2018). Perceived Service Quality and Students’ Satisfaction in Higher Education: The Influence of Teaching Methods. International Journal for Quality Research Forthcoming, 12(1), 165. DOI: https://doi.org.10.18421/IJQR12.01-10
]Search in Google Scholar
[
Milfelner, B., Pisnik Korda, A., & Mumel, D. (2010). Zaznana vrednost, zadovoljstvo in zvestoba z bančnimi storitvami v Sloveniji. Akademija MM, 10(16), 63-77.
]Search in Google Scholar
[
Munteanu, C., Ceobanu, C., Bobâlcă, C., & Anton, O. (2010). An analysis of customer satisfaction in a higher education context. International Journal of Public Sector Management, 23(2), 124-140. DOI: https://doi.org/10.1108/09513551011022483
]Search in Google Scholar
[
Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the customer. New York: McGraw-Hill.
]Search in Google Scholar
[
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988). Servqual: A Multiple-Item Scale for Meausuring Consumer Preceptions Service Quality. Journal of Retailing, 64(1), 12-40.
]Search in Google Scholar
[
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879-903. DOI: https://doi.org/DOI:10.1037/0021-9010.88.5.879
]Search in Google Scholar
[
Qazi, Z., Qazi, W., Raza, S. A., & Yousufi, S. Q. (2021). The Antecedents Affecting University Reputation and Student Satisfaction: A Study in Higher Education Context. Corporate Reputation Review, 25(4), 1-19. DOI: https://doi.org/10.1057/s41299-021-00126-4
]Search in Google Scholar
[
Ramírez Hurtado, J. M., Hernández Díaz, A. G., López Sánchez, A. D., & Pérez León, V. E. (2021). Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment. International Journal of Environmental Research and Public Health, 18(5), 2403. DOI: https://doi.org/10.3390/ijerph18052403
]Search in Google Scholar
[
Selnes, F. (1993). An Examination of the Effect of Product Preformance on Brand, reputation, Statisfaction and Loyality. European Journal of marketing, 27(9), 19-35. DOI: https://doi.org/10.1108/03090569310043179
]Search in Google Scholar
[
Shah, A. (2009). The Impact of Quality on Satisfaction, Revenue, and Cost as Perceived by Providers of Higher Education. Journal of Marketing for Higher Education, 19(2), 125-141. DOI: https://doi.org/10.1080/08841240903451324
]Search in Google Scholar
[
Shamma, H. M. & Hassan, S. (2009). Customer and non-customer perspectives for examining corporate reputation. Journal of Product & Brand Management, 18(5), 326-337. DOI: https://doi.org/10.1108/10610420910981800 https://doi.org/10.1108/10610420910981800
]Search in Google Scholar
[
Singh, S. & Singh Jasial, S. (2021). Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions. Journal of Marketing for Higher Education, 31(2), 280-304. DOI: https://doi.org/10.1080/08841241.2020.1825029
]Search in Google Scholar
[
Smither, J. W., Collins, H., & Buda, R. (1989). When ratee satisfaction influences performance evaluations: A case of illusory correlation. Journal of Applied Psychology, 74(4), pp. 599-605. DOI: https://doi.org/10.1037/0021-9010.74.4.599
]Search in Google Scholar
[
Stahl, K. H., Matzler, K., & Hinterhuber, H. H. (2003). Linking customer lifetime value with shareholder value. Industrial Marketing Management, 32(4), 267-279. DOI: https://doi.org/10.1016/S0019-8501(02)00188-8
]Search in Google Scholar
[
Teeroovengadum, V., Nunkoo, R., Gronroos, C., Kamalanabhan, T. J., & Seebaluck, A. K. (2019). Higher education service quality, student satisfaction and loyalty: Validating the HESQUAL scale and testing an improved structural model. Quality Assurance in Education, 27(4), 427-445. DOI: https://doi.org/10.1108/QAE-01-2019-0003
]Search in Google Scholar
[
Twaissi, N. M. & Al-Kilani, M. H. (2015). The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University. International Business Research, 8(5), 81-92. DOI: https://doi.org/10.5539/ibr.v8n5p81
]Search in Google Scholar
[
Ule, M. & Kline, M. (1996). Psihologija tržnega komuniciranja. Ljubljana: Fakulteta za družbene vede.
]Search in Google Scholar
[
Viraiyan, T., Kamalanabhan, T. J., & Keshwar, S. A. (2016). An analysis of higher education service quality in Mauritius using hesqual. International Journal of Business Research, 16(2), 89-104. DOI: https://dx.doi.org/10.18374/IJBR-16-2.7
]Search in Google Scholar
[
Walsh, G., Dinnie, K., & Wiedmann, K.-P. (2006). How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing, 20(6), 412-420. DOI: https://doi.org/10.1108/08876040610691301
]Search in Google Scholar
[
Wang, Y. (2003). The antecedents of service quality and product quality and their influences on bank reputation: Evidence from the banking industry in China. Journal of Service Theory and Practice, 13(1), 72-83. DOI: https://doi.org/10.1108/09604520310456726
]Search in Google Scholar
[
Zeithaml, V. A., Gremler, D. D., & Bitner, M. J. (1996). Services Marketing. New York: McGraw-Hill.
]Search in Google Scholar
[
Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The free press.
]Search in Google Scholar