Uneingeschränkter Zugang

Some Have Other Crisis Concerns: Antecedents of Anxiety while Grocery Shopping


Zitieren

Aboelenien, A., Arsel, Z., & Cho, C. H. (2021). Passing the buck versus sharing responsibility: the roles of government, firms, and consumers in marketplace risks during COVID-19. Journal of the Association for Consumer Research, 6(1), 149-158. https://doi.org/10.1086/71173310.1086/711733 Search in Google Scholar

Aiolfi, S., Bellini, S., & Pellegrini, D. (2021). Data-driven digital advertising: benefits and risks of online behavioral advertising. International Journal of Retail & Distribution Management, 49(7), 1089-1110. https://doi.org/10.1108/IJRDM-10-2020-041010.1108/IJRDM-10-2020-0410 Search in Google Scholar

Arndt, J., Solomon, S., Kasser, T., & Sheldon, K. M. (2008). The urge to splurge: a terror management account of materialism and consumer behaviour. Journal of Consumer Psychology, 14(3), 198–212. https://doi.org/10.1207/s15327663jcp1403_210.1207/s15327663jcp1403_2 Search in Google Scholar

Bapuji, H., de Bakker, F. G., Brown, J. A., Higgins, C., Rehbein, K., & Spicer, A. (2020). Business and society research in times of the Corona crisis. Business & Society, 59(6), 1067-1078. https://doi.org/10.1177/000765032092117210.1177/0007650320921172 Search in Google Scholar

Bawa, K., & Ghosh, A. (1999). A model of household grocery shopping behaviour. Marketing Letters, 10(2), 149–160. https://doi.org/10.1023/A:100809301453410.1023/A:1008093014534 Search in Google Scholar

Bedny, G., & Meister, D. (1999). Theory of activity and situation awareness. International Journal of Cognitive Ergonomics, 3(1), 63–72. https://doi.org/10.1207/s15327566ijce0301_510.1207/s15327566ijce0301_5 Search in Google Scholar

Berube, D. M. (2021). A story about toilet paper: pandemic panic-buying and public resilience. In D. M. Berube (Ed.), Pandemic Communication and Resilience. Risk, Systems and Decisions. Springer. https://doi.org/10.1007/978-3-030-77344-1_910.1007/978-3-030-77344-1_9 Search in Google Scholar

Betsch, C. (2020). COVID-19 Snapshot Monitoring (COSMO). https://projekte.unierfurt.de/cosmo2020/cosmo-analysis.html10.1037/t82121-000 Search in Google Scholar

Black, S., & Glaser -Segura, D. (2020). Supply chain resilience in a pandemic: the need for revised contingency planning. Management Dynamics in the Knowledge Economy, 8(4), 325-343. https://doi.org/10.2478/mdke-2020-002110.2478/mdke-2020-0021 Search in Google Scholar

Bratianu, C. (2020). Managing complex crises [Editorial]. Management Dynamics in the Knowledge Economy, 8(4), 321-323. https://doi.org/10.2478/mdke-2020-002010.2478/mdke-2020-0020 Search in Google Scholar

Chapman, G. B., & Coups, E. J. (2006). Emotion and preventive health behaviour: worry, regret, and influenza vaccination. Health Psychology, 25(1), 82–90. https://psycnet.apa.org/doi/10.1037/0278-6133.25.1.8210.1037/0278-6133.25.1.82 Search in Google Scholar

Chen, C. Y., Lee, L., & Yap, A. J. (2016). Control deprivation motivates acquisition of utilitarian products. Journal of Consumer Research, 43(6), 1031–1047. https://doi.org/10.1093/jcr/ucw06810.1093/jcr/ucw068 Search in Google Scholar

Cheung, M. F., & To, W. M. (2019). An extended model of value-attitude-behaviour to explain Chinese consumers’ green purchase behaviour. Journal of Retailing & Consumer Services, 50(September), 145–153. https://doi.org/10.1016/j.jretconser.2019.04.00610.1016/j.jretconser.2019.04.006 Search in Google Scholar

Coulthard, P. (2020). Dentistry and coronavirus (COVID-19) - moral decision-making. British Dental Journal, 228(7), 503–505. https://doi.org/10.1038/s41415-020-1482-110.1038/s41415-020-1482-1 Search in Google Scholar

Darma, S., & Darma, D. C. (2020). Food security management for Indonesia: the strategy during the Covid-19 pandemic. Management Dynamics in the Knowledge Economy, 8(4), 371-381. https://doi.org/10.2478/mdke-2020-002410.2478/mdke-2020-0024 Search in Google Scholar

Darrat, A. A., Darrat, M. A., & Amyx, D. (2016). How impulse buying influences compulsive buying: the central role of consumer anxiety and escapism. Journal of Retailing & Consumer Services, 31(July), 103–108. https://doi.org/10.1016/j.jretconser.2016.03.00910.1016/j.jretconser.2016.03.009 Search in Google Scholar

Dittmar, H., & Bond, R. (2010). I want it and I want it now: using a temporal discounting paradigm to examine predictors of consumer impulsivity. British Journal of Psychology, 101(4), 751–776. https://doi.org/10.1348/000712609X48465810.1348/000712609X484658 Search in Google Scholar

Dolnicar, S., & Gru n,B. (2007). Assessing analytical robustness in cross-cultural comparisons. International Journal of Culture, Tourism and Hospitality Research, 1(2), 140-160. https://doi.org/10.1108/1750618071075168710.1108/17506180710751687 Search in Google Scholar

Duan, W., Gu, B., & Whinston, A. B. (2008). The dynamics of online word-of-mouth and product sales—an empirical investigation of the movie industry. Journal of Retailing, 84(2), 233–242. https://doi.org/10.1016/j.jretai.2008.04.00510.1016/j.jretai.2008.04.005 Search in Google Scholar

Elmashhara, M. G., & Soares, A. M. (2020). The influence of atmospherics general interior variables on shoppers’ emotions and behaviour. International Review of Retail, Distribution & Consumer Research, 30(4), 437–459. https://doi.org/10.1080/09593969.2020.172455610.1080/09593969.2020.1724556 Search in Google Scholar

England, J. L., & Albrecht, S. L. (1984). Boomtowns and social disruption. Rural Sociology, 49(2), 230–246. https://eric.ed.gov/?id=EJ300275 Search in Google Scholar

European Centre for Disease Prevention and Control. (2020). Homepage | European Centre for disease prevention and control. Last modified November 3, 2020. Accessed November 3, 2020. https://www.ecdc.europa.eu/en. Search in Google Scholar

Fortin, D., & Uncles, M. (2011). The first decade: emerging issues of the twenty-first century in consumer marketing. Journal of Consumer Marketing, 28(7), 472–475. https://doi.org/10.1108/0736376111119476710.1108/07363761111194767 Search in Google Scholar

Grewal, D., & Roggeveen, A. L. (2020). Understanding retail experiences and customer journey management. Journal of Retailing, 96(1), 3–8. https://doi.org/10.1016/j.jretai.2020.02.00210.1016/j.jretai.2020.02.002 Search in Google Scholar

Gudykunst, W. B., & Hammer, M. R. (1988). The influence of social identity and intimacy of interethnic relationships on uncertainty reduction processes. Human Communication Research, 14(4), 569–601. https://doi.org/10.1111/j.1468-2958.1988.tb00168.x10.1111/j.1468-2958.1988.tb00168.x Search in Google Scholar

Hair Jr., J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). SAGE Publications. https://us.sagepub.com/en-us/nam/a-primer-on-partial-least-squares-structural-equation-modeling-pls-sem/book244583 Search in Google Scholar

Halan, D. (2021). E-tailers adaptation during early stages of “social distancing causing crises”: an exploratory study. International Journal of Retail & Distribution Management, 49(11), 1554-1570. https://doi.org/10.1108/IJRDM-11-2020-047510.1108/IJRDM-11-2020-0475 Search in Google Scholar

Henseler, J., Ringle, C. M., & Sarstedt, M. (2016). Testing measurement invariance of composites using partial least squares. International Marketing Review, 33(3), 405–431. https://doi.org/10.1108/IMR-09-2014-030410.1108/IMR-09-2014-0304 Search in Google Scholar

Herhausen, D., Kleinlercher, K., Verhoef, P. C., Emrich, O., & Rudolph, T. (2019). Loyalty formation for different customer journey segments. Journal of Retailing, 95(3), 9–29. https://doi.org/10.1016/j.jretai.2019.05.00110.1016/j.jretai.2019.05.001 Search in Google Scholar

Herrington, D. J., & Capella, L.M. (1995). Shopper reactions to perceived time pressure. International Journal of Retail & Distribution Management, 23(12), 13-20. https://doi.org/10.1108/0959055951010396310.1108/09590559510103963 Search in Google Scholar

Herzenstein, M., Horsky, S., & Posavac, S. S. (2015). Living with terrorism or withdrawing in terror: perceived control and consumer avoidance. Journal of Consumer Behaviour, 14(4), 228–236. https://doi.org/10.1002/cb.151110.1002/cb.1511 Search in Google Scholar

Idris, H. (2020). Utilization of teleconsultation: mitigation in handling mental disorders in the COVID-19 era. International Journal of Mental Health & Addiction, 19(6), 2320-2322. https://doi.org/10.1007/s11469-020-00323-y10.1007/s11469-020-00323-y Search in Google Scholar

Inman, J. J., & Nikolova, H. (2017). Shopper-facing retail technology: a retailer adoption decision framework incorporating shopper attitudes and privacy concerns. Journal of Retailing, 93(1), 7–28. https://doi.org/10.1016/j.jretai.2016.12.00610.1016/j.jretai.2016.12.006 Search in Google Scholar

Islam T, Pitafi A. H., Arya V., Wang Y., Akhtar N., Mubarik S., & Xiaobei L. (2020). Panic buying in the COVID-19 pandemic: a multi-country examination. Journal of Retailing & Consumer Services, 59(3), 102-357. https://doi.org/10.1016/j.jretconser.2020.10235710.1016/j.jretconser.2020.102357 Search in Google Scholar

Iyer, G. R., Blut, M., Xiao, S. H., & Grewal, D. (2020). Impulse buying: a meta-analytic review. Journal of the Academy of Marketing Science, 48(3), 384–404. https://doi.org/10.1007/s11747-019-00670-w10.1007/s11747-019-00670-w Search in Google Scholar

Jaiswal, D., & Kant, R. (2018). Green purchasing behaviour: a conceptual framework and empirical investigation of Indian consumers. Journal of Retailing & Consumer Services, 41(March), 60–69. https://doi.org/10.1016/j.jretconser.2017.11.00810.1016/j.jretconser.2017.11.008 Search in Google Scholar

Johnstone, M.-L., & Tan, L. P. (2015). Exploring the gap between consumers’ green rhetoric and purchasing behaviour. Journal of Business Ethics, 132(2), 311–328. https://doi.org/10.1007/s10551-014-2316-310.1007/s10551-014-2316-3 Search in Google Scholar

Kazancoglu, I., & Demir, B. (2021). Analysing flow experience on repurchase intention in e-retailing during COVID-19. International Journal of Retail & Distribution Management, 49(11), 1571-1593. https://doi.org/10.1108/IJRDM-10-2020-042910.1108/IJRDM-10-2020-0429 Search in Google Scholar

Kokolakis, S. (2017). Privacy attitudes and privacy behaviour: a review of current research on the privacy paradox phenomenon. Computers & Security, 64, 122–134. https://doi.org/10.1016/j.cose.2015.07.00210.1016/j.cose.2015.07.002 Search in Google Scholar

Kwon, M., Manikas, A. S., & Barone, M. J. (2020). (Not) near and dear: COVID-19 concerns increase consumer preference for products that are not “near me”. Journal of the Association for Consumer Research, 7(1). https://doi.org/10.1086/71184010.1086/711840 Search in Google Scholar

Laato, S., Islam, A., Farooq, A., & Dhir, A. (2020). Unusual purchasing behaviour during the early stages of the COVID-19 pandemic: the stimulus-organism-response approach. Journal of Retailing & Consumer Services, 57, 102224. https://doi.org/10.1016/j.jretconser.2020.10222410.1016/j.jretconser.2020.102224 Search in Google Scholar

Leventhal, H., Diefenbach, M., & Leventhal, E. A. (1992). Illness cognition: using common sense to understand treatment adherence and affect cognition interactions. Cognitive Therapy & Research, 16(2), 143–163. https://doi.org/10.1007/bf0117348610.1007/BF01173486 Search in Google Scholar

Lucia-Palacios, L., Pe rez-Lo pez,R., & Polo-Redondo, Y. (2021). Antecedents and consequences of stress in retailing: environmental expectations and promoter scoring. International Journal of Retail & Distribution Management, 49(5), 616-635. https://doi.org/10.1108/IJRDM-03-2020-011710.1108/IJRDM-03-2020-0117 Search in Google Scholar

Mathur, A., Moschis, G. P., & Lee, E. (2003). Life events and brand preference changes. Journal of Consumer Behaviour, 3(2), 129–141. https://doi.org/10.1002/cb.12810.1002/cb.128 Search in Google Scholar

McIntyre, N., & Roggenbuck,J. W. (1998). Nature/person transactions during an outdoor adventure experience: a multi-phasic analysis. Journal of Leisure Research, 30(4), 401–422. https://doi.org/10.1080/00222216.1998.1194984110.1080/00222216.1998.11949841 Search in Google Scholar

Mellers, B. A., & McGraw, A. P. (2001). Anticipated emotions as guides to choice. Current Directions in Psychological Science, 10(6), 210-214. https://doi.org/10.1111/1467-8721.0015110.1111/1467-8721.00151 Search in Google Scholar

Mellers, B., Schwartz, A., & Ritov, I. (1999). Emotion-based choice. Journal of Experimental Psychology: General, 128(3), 332-345. https://doi.org/10.1037/0096-3445.128.3.33210.1037/0096-3445.128.3.332 Search in Google Scholar

Mocanu, R. (2020). The expanding role of customer knowledge management and brand experience during the pandemic crisis. Management Dynamics in the Knowledge Economy, 8(4), 357-369. https://doi.org/10.2478/mdke-2020-0023 Search in Google Scholar

Mukerjee, K. (2020). Impact of self-service technologies in retail banking on cross-buying and word-of-mouth. International Journal of Retail & Distribution Management, 48(5), 485-500. https://doi.org/10.1108/IJRDM-08-2019-026110.1108/IJRDM-08-2019-0261 Search in Google Scholar

Naeem M. (2021a). Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic. Journal of Retailing & Consumer Services, 58, 102-226. https://doi.org/10.1016/j.jretconser.2020.10222610.1016/j.jretconser.2020.102226 Search in Google Scholar

Naeem, M. (2021b). Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers. International Journal of Retail & Distribution Management, 49(3), 377-393. https://doi.org/10.1108/IJRDM-08-2020-031710.1108/IJRDM-08-2020-0317 Search in Google Scholar

Naja, F., & Hamadeh, R. (2020). Nutrition amid the COVID-19 pandemic: a multi-level framework for action. European Journal of Clinical Nutrition, 74(8), 1117-1121. https://doi.org/10.1038/s41430-020-0634-310.1038/s41430-020-0634-3 Search in Google Scholar

Nicola, M., Alsafi, Z., Sohrabi, C., Kerwan, A., Al-Jabir, A., Iosifidis, C., . . . Agha, R. (2020). The socioeconomic implications of the coronavirus pandemic (COVID-19): a review. International Journal of Surgery, 78(June), 185–193. https://doi.org/10.1016/j.ijsu.2020.04.01810.1016/j.ijsu.2020.04.018 Search in Google Scholar

Okazaki, S., Eisend, M., Plangger, K., de Ruyter, K., & Grewal, D. (2020). Understanding the strategic consequences of customer privacy concerns: a meta-analytic review. Journal of Retailing, 96(4), 458-473. https://doi.org/10.1016/j.jretai.2020.05.00710.1016/j.jretai.2020.05.007 Search in Google Scholar

Ontrup, J., Ritter, H., Scholz, S. W., & Wagner, R. (2009). Detecting, assessing and monitoring relevant topics in virtual information environments. IEEE Transactions on Knowledge and Data Engineering, 21(3), 415–427. https://doi.org/10.1109/TKDE.2008.14910.1109/TKDE.2008.149 Search in Google Scholar

Padel, S., & Foster, C. (2005). Exploring the gap between attitudes and behaviour. British Food Journal, 107(8), 606–625. https://doi.org/10.1108/0007070051061100210.1108/00070700510611002 Search in Google Scholar

Pham, M. T., & Sun, J. J. (2020). On the experience and engineering of consumer pride, consumer excitement, and consumer relaxation in the marketplace. Journal of Retailing, 96(1), 101–127. https://doi.org/10.1016/j.jretai.2019.11.00310.1016/j.jretai.2019.11.003 Search in Google Scholar

Pomerance, J., Light, N., & Williams, L. E. (2020). In these uncertain times: Fake news amplifies the desires to save and spend in response to COVID-19. Journal of the Association for Consumer Research, 7(1). https://doi.org/10.1086/71183610.1086/711836 Search in Google Scholar

Puccinelli, N. M., Goodstein, R. C., Grewal, D., Price, R., Raghubir, P., & Stewart, D. (2009). Customer experience management in retailing: understanding the buying process. Journal of Retailing, 85(1), 15-30. https://doi.org/10.1016/j.jretai.2008.11.00310.1016/j.jretai.2008.11.003 Search in Google Scholar

Putrevu, S., & Ratchford, B. T. (1997). A model of search behavior with an application to grocery shopping. Journal of Retailing, 73(4), 463–486. https://doi.org/10.1016/s0022-4359(97)90030-010.1016/S0022-4359(97)90030-0 Search in Google Scholar

Raghunathan, R., Pham, M. T., & Corfman, K. P. (2006). Informational properties of anxiety and sadness, and displaced coping. Journal of Consumer Research, 32(4), 596–601. https://doi.org/10.1086/50049110.1086/500491 Search in Google Scholar

Rahimah, A., Khalil, S., Dang, H., & Cheng, J. M. S. (2020). The terror of death and consumers’ sustainability attitudes. Journal of Retailing & Consumer Services, 57, 102196. https://doi.org/10.1016/j.jretconser.2020.102196.10.1016/j.jretconser.2020.102196 Search in Google Scholar

Rahimah, A., Khalil, S., Cheng, J. M. S., Tran, M. D., & Panwar, V. (2018). Understanding green purchase behavior through death anxiety and individual social responsibility: mastery as a moderator. Journal of Consumer Behaviour, 17(5), 477–490. https://doi.org/10.1002/cb.173310.1002/cb.1733 Search in Google Scholar

Rindfleisch, A., Burroughs, J. E., & Wong, N. (2009). The safety of objects: materialism, existential insecurity, and brand connection. Journal of Consumer Research, 36(1), 1–16. https://doi.org/10.1086/59571810.1086/595718 Search in Google Scholar

Roggeveen, A., & Sethuraman, R. (2020). How the COVID pandemic may change the world of Retailing. Journal of Retailing, 96(2), 169–171. https://www.ncbi.nlm.nih.gov/pmc/articles/pmc7183942/10.1016/j.jretai.2020.04.002 Search in Google Scholar

Sahi, G. K., Sekhon, H. S., & Quareshi, T. K. (2016). Role of trusting beliefs in predicting purchase intentions. International Journal of Retail & Distribution Management, 44(8), 860-880. https://doi.org/10.1108/IJRDM-10-2015-015710.1108/IJRDM-10-2015-0157 Search in Google Scholar

Sarstedt, M., Schwaiger, M., & Ringle, C. M. (2009). Do we fully understand the critical success factors of customer satisfaction with industrial goods? - Extending Festge and Schwaiger’s model to account for unobserved heterogeneity. Journal of Business Market Management, 3(3), 185–206. https://doi.org/10.1007/s12087-009-0023-710.1007/s12087-009-0023-7 Search in Google Scholar

Slovic, P., Finucane, M., Peters, E., & MacGregor, D. G. (2002). Rational actors or rational fools: implications of the affect heuristic for behavioral economics. The Journal of Socio-Economics, 31(4), 329-342. https://doi.org/10.1016/S1053-5357(02)00174-910.1016/S1053-5357(02)00174-9 Search in Google Scholar

Spence, C., Puccinelli, N. M., Grewal, D., & Roggeveen, A. L. (2014). Store atmospherics: a multisensory perspective. Psychology & Marketing, 31(7), 472-488.10.1002/mar.20709 Search in Google Scholar

Sreen, N., Purbey, S., & Sadarangani, P. (2018). Impact of culture, behavior and gender on green purchase intention. Journal of Retailing & Consumer Services, 41, 177–189. https://doi.org/10.1016/j.jretconser.2017.12.00210.1016/j.jretconser.2017.12.002 Search in Google Scholar

Thomas, A., & Garland, R. (2004). Grocery shopping: list and non-list usage. Marketing Intelligence & Planning, 22(6), 623–635. https://doi.org/10.1108/0263450041055901510.1108/02634500410559015 Search in Google Scholar

Tongco, M. D. C. (2007). Purposive sampling as a tool for informant selection. Ethnobotany Research & Applications, 5(1), 147-158.10.17348/era.5.0.147-158 Search in Google Scholar

Vakulenko, Y., Shams, P., Hellstro m,D., & Hjort, K. (2019). Service innovation in e-commerce last mile delivery: mapping the e-customer journey. Journal of Business Research, 101, 461-468. https://doi.org/10.1016/j.jbusres.2019.01.01610.1016/j.jbusres.2019.01.016 Search in Google Scholar

Valerio, M. A., Rodriguez, N., Winkler, P., Lopez, J., Dennison, M., Liang, Y., & Turner, B. J. (2016). Comparing two sampling methods to engage hard-to-reach communities in research priority setting. BMC medical research methodology, 16(1), 1-11. https://doi.org/10.1186/s12874-016-0242-z10.1186/s12874-016-0242-z Search in Google Scholar

Van Riper, C. J., Lum, C., Kyle, G. T., Wallen, K. E., Absher, J., & Landon, A. C. (2020). Values, motivations, and intentions to engage in pro-environmental behaviour. Environment & Behavior, 52(4), 437–462. https://doi.org/10.1177/001391651880796310.1177/0013916518807963 Search in Google Scholar

Wei, S., Ang, T., & Jancenelle, V. E. (2018). Willingness to pay more for green products: the interplay of consumer characteristics and customer participation. Journal of Retailing & Consumer Services, 45(November), 230–238. https://doi.org/10.1016/j.jretconser.2018.08.01510.1016/j.jretconser.2018.08.015 Search in Google Scholar

Wilson-Nash, C., Goode, A., & Currie, A. (2020). Introducing the socialbot: a novel touchpoint along the young adult customer journey. European Journal of Marketing, 54(10), 2621-2643. https://doi.org/10.1108/EJM-07-2019-055510.1108/EJM-07-2019-0555 Search in Google Scholar

Yazdanpanah, M., & Forouzani, M. (2015). Application of the theory of planned behaviour to predict Iranian students’ intention to purchase organic food. Journal of Cleaner Production, 107, 342–352. https://doi.org/10.1016/j.jclepro.2015.02.07110.1016/j.jclepro.2015.02.071 Search in Google Scholar

Yook, K. H., Choi, J. H., & Suresh, N. C. (2018). Linking green purchasing capabilities to environmental and economic performance: the moderating role of firm size. Journal of Purchasing & Supply Management, 24(4), 326–337. https://doi.org/10.1016/j.pursup.2017.09.00110.1016/j.pursup.2017.09.001 Search in Google Scholar

Zheng, R., Shou, B., & Yang, J. (2020). Supply disruption management under consumer panic buying and social learning effects. Omega, 101, 102238. https://doi.org/10.1016/j.omega.2020.10223810.1016/j.omega.2020.102238 Search in Google Scholar

Zulauf, K., & Wagner, R. (2021). Online shopping therapy: if you want to be happy, shop around. Journal of International Consumer Marketing, 1-14. https://doi.org/10.1080/08961530.2021.195542510.1080/08961530.2021.1955425 Search in Google Scholar

Zulauf, K., Schneider Cechella, F., & Wagner, R. (2021). The bidirectionality of buying behavior and risk perception: an exploratory study. The International Review of Retail, Distribution & Consumer Research, 31(5), 566-590. https://doi.org/10.1080/09593969.2021.193659610.1080/09593969.2021.1936596 Search in Google Scholar

eISSN:
2392-8042
Sprache:
Englisch