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<p>Energy is one of the most fundamental elements to drive economic development. Therefore, it is a significant element of the economic development of UAE. United Arab Emirates (UAE) is keen to exploit the benefits of AI to deliver clean, secure, affordable energy. Thus this paper studied the benefits and user expectations if AI is adopted in the energy sector. This was achieved through a questionnaire amongst the personnel working in the energy sector. From the analysis of 350 completed questionnaire form, this was found that “AI able to increase employees’ job performance”; “AI able to improve the customer retention” and “AI bring positive impact to the organization” are three significant benefits of AI implementation in energy sector. Similarly, “Using AI Technology fits well with the way I work”, “Interacting with AI Technology is often frustrating” and “Assistance is available if facing difficulty using AI Technology” are three major expectations of the users. Further, the difference of the opinions amongst the respondent groups with different level of working experience and working positions was presented based on comparing means. The findings of this study will encourage the practitioners to implement AI in energy sector. This will also enhance the performance of the energy sector.</p>
</abstract>

Energy is one of the most fundamental elements to drive economic development. Therefore, it is a significant element of the economic development of UAE. United Arab Emirates (UAE) is keen to exploit the benefits of AI to deliver clean, secure, affordable energy. Thus this paper studied the benefits and user expectations if AI is adopted in the energy sector. This was achieved through a questionnaire amongst the personnel working in the energy sector. From the analysis of 350 completed questionnaire form, this was found that “AI able to increase employees’ job performance”; “AI able to improve the customer retention” and “AI bring positive impact to the organization” are three significant benefits of AI implementation in energy sector. Similarly, “Using AI Technology fits well with the way I work”, “Interacting with AI Technology is often frustrating” and “Assistance is available if facing difficulty using AI Technology” are three major expectations of the users. Further, the difference of the opinions amongst the respondent groups with different level of working experience and working positions was presented based on comparing means. The findings of this study will encourage the practitioners to implement AI in energy sector. This will also enhance the performance of the energy sector.

User Expectation and Benefits of Implementing Artificial Intelligence in the UAE Energy Sector

Faculty of Computer Science & Information Technology

Quaid-e-Awam University of Engineering, Science and Technology

Journal of Applied Engineering Sciences

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Energy is one of the most fundamental elements to drive economic development. Therefore, it is a significant element of the economic development of UAE. United...

User Expectation and Benefits of Implementing Artificial Intelligence in the UAE Energy Sector

Online veröffentlicht: 19. Mai 2022

Seitenbereich: 1 - 10

Eingereicht: 12. Feb. 2022

Akzeptiert: 28. Feb. 2022

DOI: https://doi.org/10.2478/jaes-2022-0001

Schlüsselwörter
Energy Sector, Artificial Intelligence, User Expectations, Benefits of AI, UAE

© 2022 Hassan Ali Hassan Altaffaq Almarashda et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

User Expectation and Benefits of Implementing Artificial Intelligence in the UAE Energy Sector

Online veröffentlicht: 19. Mai 2022

Seitenbereich: 1 - 10

Eingereicht: 12. Feb. 2022

Akzeptiert: 28. Feb. 2022

DOI: https://doi.org/10.2478/jaes-2022-0001

SchlüsselwörterEnergy Sector, Artificial Intelligence, User Expectations, Benefits of AI, UAE

© 2022 Hassan Ali Hassan Altaffaq Almarashda et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Schlüsselwörter
Energy Sector, Artificial Intelligence, User Expectations, Benefits of AI, UAE