<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Sales associates need emotional intelligence (EI) in dealing with job stress and perceived job satisfaction. So far, there has been no research that explains the effect of job stress on job satisfaction with EI as a mediating variable in the sales associate profession. This study examines EI's role in managing job stress allows sales associates to achieve job satisfaction. The population in this study is comprised of sales associates in Jakarta-Indonesia, who work in malls that target middle to upper-class level customers, with a sample size of 100 respondents. The sampling technique used was accidental sampling; the analysis uses the simple mediation model with the macro process through SPSS process 22.0 for Windows using ordinary least squares and logistic regression path analysis modeling. The finding reveals that the higher the level of EI, the stronger the extent to which the relationship between job stress and job satisfaction is mediated.</p>
</abstract>

Sales associates need emotional intelligence (EI) in dealing with job stress and perceived job satisfaction. So far, there has been no research that explains the effect of job stress on job satisfaction with EI as a mediating variable in the sales associate profession. This study examines EI's role in managing job stress allows sales associates to achieve job satisfaction. The population in this study is comprised of sales associates in Jakarta-Indonesia, who work in malls that target middle to upper-class level customers, with a sample size of 100 respondents. The sampling technique used was accidental sampling; the analysis uses the simple mediation model with the macro process through SPSS process 22.0 for Windows using ordinary least squares and logistic regression path analysis modeling. The finding reveals that the higher the level of EI, the stronger the extent to which the relationship between job stress and job satisfaction is mediated.

The importance of emotional intelligence for the sales associates profession as a mediation between job stress and job satisfaction

Atma Jaya Catholic University of Indonesia

International Journal of Management and Economics

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Sales associates need emotional intelligence (EI) in dealing with job stress and perceived job satisfaction. So far, there has been no research that explains...

Model	R	R-sq	MSE	F	df1	df2	p
Outcome EI	0.2533	0.0641	65.0043	6.7161	1.0000	98.0000	0.0110
Outcome job satisfaction	0.4423	0.1957	182.9371	11.7975	2.0000	97.0000	0.0000
Outcome job satisfaction (total effect model)	0.0267	0.0007	224.9553	0.0697	1.0000	98.0000	0.7923

Model	Description	coeff	se	T	p	LLCI	ULCI
Outcome EI	Constant	66.9099	4.9246	13.5869	0.0000	57.1372	76.6826
Outcome EI	Job stress	0.1628	0.0628	2.5915	0.0110	0.0381	0.2875
Outcome job satisfaction	Constant	38.5400	14.0290	2.7472	0.0072	10.6963	66.3837
	Job stress	−0.1646	0.1089	−1.5112	0.1340	−0.3809	0.0516
	EI	0.8216	0.1695	4.8486	0.0000	0.4853	1.1580
Outcome job satisfaction (total effect model)	Constant	93.5165	9.1611	10.2080	0.0000	75.3366	111.6965
Outcome job satisfaction (total effect model)	Job stress	−0.0309	0.1169	−0.2641	0.7923	−0.2628	0.2011

The importance of emotional intelligence for the sales associates profession as a mediation between job stress and job satisfaction

Article Category: Empirical Paper

Online veröffentlicht: 27. Nov. 2021

Seitenbereich: 331 - 342

Eingereicht: 05. Okt. 2020

Akzeptiert: 26. Mai 2021

DOI: https://doi.org/10.2478/ijme-2021-0012

Schlüsselwörter
emotional intelligence, job satisfaction, job stress, sales associate

© 2021 Christine Winstinindah Sandroto et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Model Summary of test results

Indirect effect of X on Y (Hypothesis test results)

Test results

Direct effect of X on Y

The importance of emotional intelligence for the sales associates profession as a mediation between job stress and job satisfaction

Article Category: Empirical Paper

Online veröffentlicht: 27. Nov. 2021

Seitenbereich: 331 - 342

Eingereicht: 05. Okt. 2020

Akzeptiert: 26. Mai 2021

DOI: https://doi.org/10.2478/ijme-2021-0012

Schlüsselwörteremotional intelligence, job satisfaction, job stress, sales associate

© 2021 Christine Winstinindah Sandroto et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Model Summary of test results

Indirect effect of X on Y (Hypothesis test results)

Test results

Direct effect of X on Y

Schlüsselwörter
emotional intelligence, job satisfaction, job stress, sales associate