Nurses’ views of fundamental relational skills used in clinical practice: a cross-sectional pilot study
, , , , , und | 21. Sept. 2021
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Article Category: Original article
Online veröffentlicht: 21. Sept. 2021
Seitenbereich: 223 - 232
Eingereicht: 03. Okt. 2020
Akzeptiert: 21. Dez. 2020
DOI: https://doi.org/10.2478/fon-2021-0023
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© 2021 Fiona Timmins et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
What is your view do nurses need to know about communication to equip them to provide quality nursing care—top 5.
| Communication and relational competencies for nurses as identified by the national nursing professional body | Top 5 ranked items |
|---|---|
| Communicating nursing information verbally and in writing | 82.7% ( |
| Establishing effective professional relationships with clients and family/friends, nursing colleagues, and with other professionals/members of the health care team | 80.8% ( |
| Assisting clients and groups to communicate needs and to make informed decisions | 76.9% ( |
| Developing interpersonal and communication skills that are essential to the nurse | 78.8% ( |
| Ensuring confidentiality in respect to records and interactions | 75.0% ( |
Nurses’ confidence with communication skills competencies in nursing practice (%, n).
| Communication and relational competencies for nurses as identified by the national nursing professional body | Not confident | Somewhat confident | Unsure | Confident | Very confident | Missing data |
|---|---|---|---|---|---|---|
| Integrating accurate and comprehensive knowledge of ethical principles, the Code of Professional Conduct and within the scope of professional nursing practice in the delivery of nursing practice | 3.84%, 2 | 5.76%, 3 | 9.61%, 5 | 50%, 26 | 30.78%, 16 | 0%, 0 |
| Being self-aware and exploring the impact of your personal feelings and values on your interactions with clients | 1.92%, 1 | 15.38%, 8 | 11.53%, 6 | 40.38%, 21 | 30.76%, 16 | 0%, 0 |
| Developing interpersonal and communication skills that are essential to the nurse | 1.92%, 1 | 5.76%, 3 | 1.92%, 1 | 46.15%, 24 | 44.23%, 23 | 0%, 0 |
| Communicating/interacting with different cultural and ethnic groups, people with disability/impairment, and different age groups | 1.92%, 1 | 11.53%, 6 | 11.53%, 6 | 48.07%, 25 | 23.07%, 12 | 3.84%, 2 |
| Responding appropriately to instances of unsafe or unprofessional practice | 3.84%, 2 | 11.53%, 6 | 15.38%, 8 | 48.07%, 25 | 21.15%, 11 | 0%, 0 |
| Using communication techniques in a therapeutic relationship | 3.84%, 2 | 5.76%, 3 | 7.69%, 4 | 46.15%, 24 | 34.61%, 18 | 1.92%, 1 |
| Establishing effective professional relationships with clients and family/friends, nursing colleagues, and with other professionals/members of the health care team | 1.92%, 1 | 1.92%, 1 | 5.76%, 3 | 44.23%, 23 | 46.15%, 24 | 0%, 0 |
| Communicating nursing information verbally and in writing. | 1.92%, 1 | 1.92%, 1 | 3.84%, 2 | 36.53%, 19 | 55.76%, 29 | 0%, 0 |
| Using information and communication systems and technology | 1.92%, 1 | 11.53%, 6 | 17.30%, 9 | 42.30%, 22 | 26.92%, 14 | 0%, 0 |
| Serving as an advocate for the rights of clients or groups | 1.92%, 1 | 7.69%, 4 | 5.76%, 3 | 44.23%, 23 | 40.38%, 21 | 0%, 0 |
| Ensuring confidentiality in respect to records and interactions | 1.92%, 1 | 1.92%, 1 | 1.92%, 1 | 30.76%, 16 | 63.46%, 33 | 0%, 0 |
| Practicing in a way that acknowledges the differences in beliefs and cultural practices of individuals/groups/communities | 1.92%, 1 | 15.38%, 8 | 11.53%, 6 | 38.46%, 20 | 30.76%, 16 | 1.92%, 1 |
| Reflecting on the usefulness of personal communication techniques | 1.92%, 1 | 9.61%, 5 | 11.53%, 6 | 50%, 26 | 25%, 13 | 1.92%, 1 |
| Conducting nursing care to ensure that your clients receive and understand relevant and current information concerning health care | 1.92%, 1 | 5.76%, 3 | 3.84%, 2 | 44.23%, 23 | 44.23%, 23 | 0%, 0 |
| Assisting clients and groups to communicate needs and to make informed decisions | 1.92%, 1 | 3.84%, 2 | 9.61%, 5 | 46.15%, 24 | 38.46%, 20 | 0%, 0 |
What is the most essential communication skill for nursing?
| Items | Percentage respondents (number) |
|---|---|
| Ability to listen/active Listening | 23% (12) |
| Recognizing nonverbal cues | 11.5% (6) |
| Empathy | 9.6% (5) |
What is your view do nurses need to know about communication to equip them to provide quality nursing care—lowest scoring items.
| Communication and relational competencies for nurses as identified by the national nursing professional body | Percentage respondents (number) |
|---|---|
| Integrating accurate and comprehensive knowledge of ethical principles, the Code of Professional Conduct, and within the scope of professional nursing practice in the delivery of nursing practice | 57.7% (30) |
| Using information and communication systems and technology | 55.8% (29) |
What is the communication skill that you mostly use in your nursing practice?
| Items | Percentage respondents (number) |
|---|---|
| Ability to listen/active listening | 9.6% (5) |
| Verbal communication | 9.6% (5) |
| Empathy | 5.7% (3) |
| Patience | 5.7% (2) |
| Questioning | 3.8% (2) |