Preliminary construction of evaluation indicator system for inpatients’ nursing service needs in tertiary general hospital
, , , , und | 14. Juli 2020
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Article Category: Original article
Online veröffentlicht: 14. Juli 2020
Seitenbereich: 135 - 142
Eingereicht: 03. Juni 2019
Akzeptiert: 30. Sept. 2019
DOI: https://doi.org/10.2478/fon-2020-0013
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© 2020 Shao-Ling Li et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
Evaluation indicator system for inpatients’ nursing service needs in tertiary general hospital.
| First-level indicator | Second-level indicator | Importance score (mean ± standard deviation) | Coefficient of variation of importance (CV) | Feasibility score | Feasibility coefficient of variation (CV) |
|---|---|---|---|---|---|
| Hospital environment | Quiet and safe environment | 4.47 ± 0.761 | 0.17 | 4.69 ± 0.535 | 0.11 |
| Suitable for ambient temperature and humidity | 4.69 ± 0.604 | 0.13 | 4.46 ± 0.882 | 0.20 | |
| The ward is clean and odorless | 4.38 ± 0.707 | 0.16 | 4.32 ± 0.541 | 0.13 | |
| The ward is well maintained and protects patients’ privacy | 4.41 ± 0.665 | 0.15 | 4.31 ± 0.859 | 0.20 | |
| Comfort of bed units | 4.53 ± 0.621 | 0.14 | 4.34 ± 0.787 | 0.18 | |
| The logo is warm and clear | 4.56 ± 0.619 | 0.14 | 4.38 ± 0.660 | 0.15 | |
| The nurse looks decent | 4.39 ± 0.747 | 0.17 | 4.17 ± 0.671 | 0.15 | |
| Humanization of accompanying and visiting systems | 4.48 ± 0.667 | 0.15 | 4.47 ± 0.718 | 0.16 | |
| Rich in health education resources | 4.34 ± 0.827 | 0.19 | 4.25 ± 0.842 | 0.20 | |
| Guide and coordinate the patients out of ward for tests | 4.38 ± 0.677 | 0.15 | 4.23 ± 0.756 | 0.18 | |
| Praise and complaint channels are accessible and convenient | 4.59 ± 0.314 | 0.07 | 4.32 ± 0.877 | 0.20 | |
| Convenient living area | 4.75 ± 0.258 | 0.05 | 4.18 ± 0.797 | 0.19 | |
| Affectionate attitude | 4.39 ± 0.659 | 0.15 | 4.29 ± 0.836 | 0.19 | |
| Warm and friendly attitude | 4.76 ± 0.435 | 0.09 | 4.29 ± 0.836 | 0.19 | |
| Actively reflecting love | 4.47 ± 0.567 | 0.13 | 4.15 ± 0.779 | 0.19 | |
| Nursing attitude | Treat patients equally | 4.42 ± 0.683 | 0.15 | 4.15 ± 0.744 | 0.18 |
| Respond quickly and implement care in a timely manner | 4.73 ± 0.517 | 0.11 | 4.32 ± 0.684 | 0.16 | |
| Timely processing and feedback of problems reflected by patients | 4.67 ± 0.595 | 0.13 | 4.44 ± 0.660 | 0.15 | |
| Often inspect the ward and discover patients’ needs in time | 4.39 ± 0.747 | 0.17 | 4.53 ± 0.563 | 0.12 | |
| Solve urgent problems for patients under special circumstances | 4.41 ± 0.615 | 0.14 | 4.32 ± 0.727 | 0.17 | |
| Careful operation | 4.55 ± 0.632 | 0.14 | 4.26 ± 0.545 | 0.13 | |
| Proactively introduce yourself during the shift | 4.58 ± 0.614 | 0.13 | 4.11 ± 0.681 | 0.17 | |
| Appeal courtesy | 4.48 ± 0.795 | 0.18 | 4.15 ± 0.758 | 0.18 | |
| Nursing skills | Strictly observe the nursing operation system and practicing according to law | 4.50 ± 0.218 | 0.16 | 4.23 ± 0.774 | 0.18 |
| Standardize and perform nursing operation skillfully and soft operation | 4.96 ± 0.535 | 0.11 | 4.30 ± 0.837 | 0.19 | |
| Can be successful at one time, otherwise successful recovery in time | 4.69 ± 0.604 | 0.13 | 4.70 ± 0.535 | 0.11 | |
| Predictive discovery and treatment of nursing problems | 4.55 ± 0.642 | 0.14 | 4.52 ± 0.586 | 0.13 | |
| Hands hygiene according to specifications | 4.56 ± 0.564 | 0.12 | 4.37 ± 0.556 | 0.13 | |
| Strict implementation of the check system | 4.55 ± 0.564 | 0.12 | 4.50 ± 0.682 | 0.15 | |
| Assist in daily activities and life care | 4.88 ± 0.331 | 0.07 | 4.40 ± 0.855 | 0.19 | |
| Teaching patients or their families basic nursing skills | 4.67 ± 0.540 | 0.12 | 4.30 ± 0.750 | 0.17 | |
| Comprehensive assessment of patients before operation | 4.69 ± 0.535 | 0.11 | 4.25 ± 0.622 | 0.15 | |
| Have both therapeutic communication and daily communication | 4.59 ± 0.615 | 0.13 | 4.40 ± 0.770 | 0.18 | |
| Provide information platform and do a good job of continuing care | 4.79 ± 0.412 | 0.09 | 4.24 ± 0.741 | 0.17 | |
| Information exchange | Inform timely, detailed, and targeted | 4.56 ± 0.564 | 0.12 | 4.24± 0.819 | 0.19 |
| Asking about eating habits and guiding dietary requirements | 4.69 ± 0.471 | 0.10 | 4.32 ± 0.843 | 0.20 | |
| Health education is diverse in form and content is targeted | 4.69 ± 0.471 | 0.10 | 4.21 ± 0.846 | 0.20 | |
| Safety knowledge notification (fire exit, accident prevention, etc.) | 4.29 ± 0.310 | 0.07 | 4.44 ± 0.705 | 0.16 | |
| Communication before, during, and after operation | 4.27 ± 0.529 | 0.12 | 4.47 ± 0.615 | 0.14 | |
| Listen and answer questions with patience, encourage patients to make decisions | 4.55 ± 0.666 | 0.15 | 4.47 ± 0.825 | 0.18 | |
| Pay attention to patients’ emotional changes | 4.42 ± 0.672 | 0.15 | 4.65 ± 0.646 | 0.14 | |
| Emotional support | Protect patients’ self-esteem | 4.38 ± 0.609 | 0.14 | 4.24 ± 0.579 | 0.14 |
| Quickly and effectively treat pain | 4.55 ± 0.564 | 0.12 | 4.56 ± 0.660 | 0.14 | |
| Encourage patients to seek emotional venting | 4.58 ± 0.663 | 0.14 | 4.18 ± 0.846 | 0.20 | |
| Help patients build confidence | 4.63 ± 0.647 | 0.14 | 4.39 ± 0.827 | 0.19 | |
| Consider the patients’ individual characteristics | 4.73 ± 0.452 | 0.10 | 4.09 ± 0.714 | 0.17 | |
| Understand the patients’ life situation | 4.79 ± 0.485 | 0.10 | 4.36 ± 0.699 | 0.16 | |
| Encourage relatives and friends to give emotional support to patients | 4.73 ± 0.517 | 0.11 | 4.19 ± 0.891 | 0.21 |
The experts’ opinion coordination coefficient.
| First round consultation consultative | Second round of consultation | |
|---|---|---|
| Number of indicators* | 145 | 111 |
| Coordination coefficient (W) | 0.357 | 0.442 |
| Chi-squared value | 385 | 721 |
| <0.001 | <0.001 |