[1. Alam, S. S., Musa, R., Hasan, F. (2009). Corporate Customer’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia. International Journal of Business and Management, Vol. 4, No.4, pp. 13-21.10.5539/ijbm.v4n4p13]Search in Google Scholar
[2. Al-Smadi, M. (2012). Factors Affecting the Adoption of Electronic Banking: An Analyses of the perspectives of Bank’s customers. International Journal of Business and Social Science, Vol.3, No.17, pp. 294-309.]Search in Google Scholar
[3. Bucevska, V. (2012). An Empirical Analysis of Factors Affecting the Adoption of Electronic Banking in Macedonia: A logit Model. CD Proceedings of the International Conference Advances in Business-Related Scientific Research (ABSRC) Venice 2012, Venice, Italy, March 28 -30.]Search in Google Scholar
[4. Chovanova, A. (2006). Forms of Electronic Banking. BIATEC, Vol. 14, pp. 22-25.]Search in Google Scholar
[5. Delafrooz, N., Taleghani, M., Karami, R., Moradi, A. (2013). Factors Affecting the Adopiton of Internet Banking. International Journal of Business and Behavioral Science, Vol. 3, No. 2, pp. 82-100.]Search in Google Scholar
[6. Dickinson, B. (2014). Customer loyalty: a multi-attribute approach. Research in Business and Economics Journal, Vol. 9, pp.1-17.]Search in Google Scholar
[7. Drigă, I., Isac, C. (2014). E-banking services- Features, Challenges and Benefits. Annals of the University of Petrosani, Economics, Vol. 14, No. 1, pp. 49-58.]Search in Google Scholar
[8. Fullenkamp, C., Nsouli, S. (2004). Six-Puzzles in Electronic Money and Banking. IMF Working Paper 04/19, pp. 1-30.10.2139/ssrn.878842]Search in Google Scholar
[9. Gronroos, C. (1984). A service quaility model and its marketing implications. European Journal of Marketing, Vol. 18, pp. 35-44.10.1108/EUM0000000004784]Search in Google Scholar
[10. Hadžić, M. (2015). Banking. University Singidunum, Belgrade.]Search in Google Scholar
[11. Islam, S., Ali, B. (2011). Measuring Service Quality of Banks: An Empirical Study. Research Journal of Finance and Accounting, Vol. 2, No. 4, pp. 74-85.]Search in Google Scholar
[12. Karim, R., Chowdhury, T. (2014). Customer satisfaction on service quality in private commercial banking sector in Bangladesh. British Journal of Marketing Studies, Vol. 2, No. 2, pp. 1-11.]Search in Google Scholar
[13. Kovačević, M. S., Đurović, M. S. (2014). Electronic banking. Law - theory and practice, No. 01-03/2014, pp. 29-39.10.5937/ptp1403029K]Search in Google Scholar
[14. Kumbhar, V. (2011). Factors affecting the customer satisfaction in E-Banking: some evidence form Indian banks. Management research and practice, Vol. 3, No. 4, pp. 1-14.]Search in Google Scholar
[15. Lichtenstein, S., Williamson, K. (2006). Consumer Adoption of Internet Banking, Journal of Electronic Commerce Research, Vol. 7, No. 2, pp. 50-66.]Search in Google Scholar
[16. Mia, A., Rahman, M., Debnath, N. (2007). Consumer Behavior of Online Banking in Bangladesh. Journal of Business Studies, Vol. 28, No. 2, pp. 151-181.]Search in Google Scholar
[17. Montazemi, A., Saremi, H. (2013). Factors affecting the adoption of Internet banking. The European Financial Review, December 2013 - January 2014, pp. 18-20.]Search in Google Scholar
[18. Muslime, A., Ramadhan, M. (2011). Internet banking, consumer adoption and customer satisfaction. African Journal of Marketing Management, Vol. 3, No. 10, pp. 261-269.]Search in Google Scholar
[19. Parasuraman, A., Zeithaml, V., Berry, L. (1985). A conceptual model of service quality and its implications for future research. The Journal Marketing, Vol. 49, No. 4, pp. 41-50.10.1177/002224298504900403]Search in Google Scholar
[20. Petrovski, I. (2012). Interview with Caparovska Milica - Manager of the Sector for product management. Capital Magazine, No. 675. pp. 44-45.]Search in Google Scholar
[21. Poder, B. (2005). Factors influencing the adoption and usage of Internet banking: A New Zealand perspective. Master Thesis, Auckland University of Technology.]Search in Google Scholar
[22. Poposka, K. (2008). Commercial Banking - success and profitability. SI Institute of Economics, Skopje.]Search in Google Scholar
[23. Radojević, P., Marjanović, D. (2011). Quality of Banking Services: Perception, gaps, dimension and research techniques for quality promotion. Banking, Vol. 7-8, pp. 34-59.]Search in Google Scholar
[24. Rončević, A. (2006). New services of banking sector: The development of self-service banking in Croatia. Economic Review, Vol. 57, No. 11, pp. 753-777.]Search in Google Scholar
[25. Srivastava, R. (2007). Customer’s perception on usage of internet banking. Innovative Marketing, Vol. 3, No. 4, pp. 67-73.]Search in Google Scholar
[26. Suki, N. (2010). An Empirical Study of Factors Affecting the Internet Banking Adoption among Malaysian Consumers’. Journal of Internet Banking and Commerce, Vol. 15, No. 2, pp. 1-11.]Search in Google Scholar
[27. Zagorac, B. (2014). Innovative processes in the banking business. Master thesis, University Singidunum, Belgrade]Search in Google Scholar