This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Petek D, Kersnik J. Management of cardiovascular risk factors in high risk patients: correlates of quality of care. Zdr Varst 2013; 52: 263-74.PetekDKersnikJ.Management of cardiovascular risk factors in high risk patients: correlates of quality of careZdr Varst2013522637410.2478/sjph-2013-0027Search in Google Scholar
Wensing M, Vedsted P, Kersnik J, Peersman W, Klingenberg A, Hearnshaw H et al. Patient satisfaction with availabilty of general practice: an international comparison. Int J Qual Health Care 2002; 14: 111-8.10.1093/oxfordjournals.intqhc.a002597WensingMVedstedPKersnikJPeersmanWKlingenbergAHearnshawHHearnshawatient satisfaction with availabilty of general practice: an international comparisonInt J Qual Health Care200214111811954680Open DOISearch in Google Scholar
Petek D, Kunzi B, Kersnik J, Szecsenyi J, Wensing M. Patients’ evaluations of European general practice – revisited after 11 years. Int Int J Qual Health Care 2011; 23: 621-8.10.1093/intqhc/mzr052PetekDKunziBKersnikJSzecsenyiJWensingM.Patients’ evaluations of European general practice – revisited after 11 yearsInt Int J Qual Health Care201123621821831966Open DOISearch in Google Scholar
Pavlic DR, Sever M, Klemenc-Ketis Z, Svab I. Process quality indicators in family medicine: results of an international comparison. BMC Fam Pract 2015; 16: 172.10.1186/s12875-015-0386-726631138PavlicDRSeverMKlemenc-KetisZSvabI.Process quality indicators in family medicine: results of an international comparisonBMC Fam Pract201516172466750026631138Open DOISearch in Google Scholar
Klemenc-Ketis Z, Petek D, Kersnik J. Associations between family doctors’ practices characteristics and patient evaluation of care. Health Policy 2012; 106: 269-75.2258357910.1016/j.healthpol.2012.04.009Klemenc-KetisZPetekDKersnikJ.Associations between family doctors’ practices characteristics and patient evaluation of careHealth Policy20121062697522583579Search in Google Scholar
Svab I, Petek-Ster M, Kersnik J, Zivcec-Kalan G, Car J. Presečna študija o delu zdravnikov splošne medicine v Sloveniji. Zdr Varst 2005; 44: 183-92.SvabIPetek-SterMKersnikJZivcec-KalanGCarJ.Presečna študija o delu zdravnikov splošne medicine v SlovenijiZdr Varst20054418392Search in Google Scholar
Grol R, Wensing M, Mainz J, Ferreira P, Hearnshaw H, Hjortdahl P et al. Patients in Europe evaluate general practice: an international comparison. Br J Gen Pract 2000; 50: 882-7.11141874GrolRWensingMMainzJFerreiraPHearnshawHHjortdahlPHjortdahlatients in Europe evaluate general practice: an international comparisonBr J Gen Pract2000508827Search in Google Scholar
Smits M, Huibers L, Kerssemeijer B, de Feijter E, Wensing M, Giesen P. Patient safety in out-of-hours primary care: a review of patient records. BMC Health Serv Res 2010; 10: 335.10.1186/1472-6963-10-33521143949SmitsMHuibersLKerssemeijerBde FeijterEWensingMGiesenP.Patient safety in out-of-hours primary care: a review of patient recordsBMC Health Serv Res201010335301635821143949Open DOISearch in Google Scholar
Sorra JS, Nieva VF. Hospital survey on patient safety culture. Rockville: Agency for Healthcare Research and Quality; 2004.SorraJSNievaVF.Hospital survey on patient safety cultureRockville: Agency for Healthcare Research and Quality;2004Search in Google Scholar
Robida A. Hospital survey on patient safety culture in Slovenia: a psychometric evaluation. Int J Qual Health Care 2013; 25: 469-75.10.1093/intqhc/mzt04023736832RobidaA.Hospital survey on patient safety culture in Slovenia: a psychometric evaluationInt J Qual Health Care2013254697523736832Open DOISearch in Google Scholar
Colla JB, Bracken AC, Kinney LM, Weeks WB. Measuring patient safety climate: a review of surveys. Qual Saf Health Care 2005; 14: 364-6.1619557110.1136/qshc.2005.014217CollaJBBrackenACKinneyLMWeeksWB.Measuring patient safety climate: a review of surveysQual Saf Health Care2005143646174407216195571Search in Google Scholar
Deilkas ET. Patient safety culture – opportunities for healthcare management. Oslo: University of Oslo, 2010.DeilkasET.Patient safety culture – opportunities for healthcare managementOsloUniversity of Oslo2010Search in Google Scholar
Bondevik GT, Hofoss D, Holm Hansen E, Deilkas ET. Patient safety culture in Norwegian primary care: a study in out-of-hours casualty clinics and GP practices. Scand J Prim Health Care 2014; 32: 132-8.10.3109/02813432.2014.962791BondevikGTHofossDHolm HansenEDeilkasET.Patient safety culture in Norwegian primary care: a study in out-of-hours casualty clinics and GP practicesScand J Prim Health Care2014321328420656125263763Open DOISearch in Google Scholar
Kristensen S, Hammer A, Bartels P, Sunol R, Groene O, Thompson CA et al. Quality management and perceptions of teamwork and safety climate in European hospitals. Int J Qual Health Care 2015; 27: 498-505.KristensenSHammerABartelsPSunolRGroeneOThompsonCAThompsonuality management and perceptions of teamwork and safety climate in European hospitalsInt J Qual Health Care20152749850510.1093/intqhc/mzv07926443813Search in Google Scholar
Schafer WL, Boerma WG, Kringos DS, De Maeseneer J, Gress S, Heinemann S et al. QUALICOPC, a multi-country study evaluating quality, costs and equity in primary care. BMC Fam Pract 2011; 12:115.10.1186/1471-2296-12-11522014310SchaferWLBoermaWGKringosDSDe MaeseneerJGressSHeinemannSHeinemann, a multi-country study evaluating quality, costs and equity in primary careBMC Fam Pract201112115320682222014310Open DOISearch in Google Scholar
Prijatelj V, Rajkovič V, Šušteršič O. A model for risk assessment in health care using a health care failure method and effect analysis. Zdr Varst 2013; 52: 316-31.PrijateljVRajkovičVŠušteršičO.A model for risk assessment in health care using a health care failure method and effect analysisZdr Varst2013523163110.2478/sjph-2013-0032Search in Google Scholar
Huibers L, Giesen P, Wensing M, Grol R. Out-of-hours care in western countries: assessment of different organizational models. BMC Health Serv Res 2009; 9: 105.1954932510.1186/1472-6963-9-105HuibersLGiesenPWensingMGrolR.Out-of-hours care in western countries: assessment of different organizational modelsBMC Health Serv Res20099105271795519549325Search in Google Scholar
Huibers LAMJ, Moth G, Bondevik GT, Kersnik J, Huber CA, Christensen MB et al. Diagnostic scope in out-of-hours primary care services in eight European countries: an observational study. BMC Family Practice 2011; 12: 30.10.1186/1471-2296-12-3021569483HuibersLAMJMothGBondevikGTKersnikJHuberCAChristensenMBChristenseniagnostic scope in out-of-hours primary care services in eight European countries: an observational studyBMC Family Practice20111230311476521569483Open DOISearch in Google Scholar
Phillips H, Van Bergen J, Huibers L, Colliers A, Bartholomeeusen S, Coenen S et al. Agreement on urgency assessment between secretaries and general practitioners: an observational study in out-of-hours general practice service in Belgium. Acta Clin Belg 2015; 70: 309-14.10.1179/2295333715Y.000000001725819448PhillipsHVan BergenJHuibersLColliersABartholomeeusenSCoenenSCoenengreement on urgency assessment between secretaries and general practitioners: an observational study in out-of-hours general practice service in BelgiumActa Clin Belg2015703091425819448Open DOISearch in Google Scholar
Patterson PD, Huang DT, Fairbanks RJ, Simeone S, Weaver M, Wang HE. Variation in emergency medical services workplace safety culture. Prehosp Emerg Care 2010; 14: 448-60.2080968810.3109/10903127.2010.497900PattersonPDHuangDTFairbanksRJSimeoneSWeaverMWangHE.Variation in emergency medical services workplace safety culturePrehosp Emerg Care20101444860293531020809688Search in Google Scholar
Weaver MD, Wang HE, Fairbanks RJ, Patterson D. The association between EMS workplace safety culture and safety outcomes. Prehosp Emerg Care 2012; 16: 43-52.10.3109/10903127.2011.614048WeaverMDWangHEFairbanksRJPattersonD.The association between EMS workplace safety culture and safety outcomesPrehosp Emerg Care2012164352353348921950463Open DOISearch in Google Scholar
Huibers L, Smits M, Renaud V, Giesen P, Wensing M. Safety of telephone triage in out-of-hours care: a systematic review. Scand J Prim Health Care 2011; 29: 198-209.10.3109/02813432.2011.629150HuibersLSmitsMRenaudVGiesenPWensingM.Safety of telephone triage in out-of-hours care: a systematic reviewScand J Prim Health Care201129198209330846122126218Open DOISearch in Google Scholar
Smits M, Keizer E, Giesen P, Deilkas EC, Hofoss D, Bondevik GT. The psychometric properties of the ‘safety attitudes questionnaire’ in out-of-hours primary care services in the Netherlands. PLoS One 2017; 12: e0172390.10.1371/journal.pone.017239028207909SmitsMKeizerEGiesenPDeilkasECHofossDBondevikGT.The psychometric properties of the ‘safety attitudes questionnaire’ in out-of-hours primary care services in the NetherlandsPLoS One201712e0172390531318628207909Open DOISearch in Google Scholar
Klemenc-Ketis Z, Maletic M, Stropnik V, Deilkås ET, Hoffos D, Bondevik GT. The safety attitudes questionnaire – ambulatory version: psychometric properties of the Slovenian version for the out-of-hours primary care setting. BMC Health Serv Res 2017; 17: 36.2808691910.1186/s12913-016-1972-7Klemenc-KetisZMaleticMStropnikVDeilkåsETHoffosDBondevikGT.The safety attitudes questionnaire – ambulatory version: psychometric properties of the Slovenian version for the out-of-hours primary care settingBMC Health Serv Res20171736523724028086919Search in Google Scholar
Huibers L, Phillips H, Giesen P, Remmen R, Christensen MB, Bondevik GT. EurOOHnet – the European research network for out-of-hours primary health care. Eur J Gen Pract 2014; 20: 229-32.2421934110.3109/13814788.2013.846320HuibersLPhillipsHGiesenPRemmenRChristensenMBBondevikGT.EurOOHnet – the European research network for out-of-hours primary health careEur J Gen Pract2014202293224219341Search in Google Scholar
Beaton DE, Bombardier C, Guillemin F, Ferraz MB. Guidelines for the process of cross-cultural adaptation of self-report measures. Spine 2000; 25: 3186-91.1112473510.1097/00007632-200012150-00014BeatonDEBombardierCGuilleminFFerrazMB.Guidelines for the process of cross-cultural adaptation of self-report measuresSpine20002531869111124735Search in Google Scholar
Sexton JB, Helmreich RL, Neilands TB, Rowan K, Vella K, Boyden J et al. The safety attitudes questionnaire: psychometric properties, benchmarking data, and emerging research. BMC Health Serv Res 2006; 3: 44.SextonJBHelmreichRLNeilandsTBRowanKVellaKBoydenJBoydenhe safety attitudes questionnaire: psychometric properties, benchmarking data, and emerging researchBMC Health Serv Res200634410.1186/1472-6963-6-44148161416584553Search in Google Scholar
Baker R, Hearnshaw H. A method for surveying patient satisfaction audit protocol PS1. Leicester: Eli Lilly National Cinical Audit Centre, 1996.BakerRHearnshawH.A method for surveying patient satisfaction audit protocol PS1LeicesterEli Lilly National Cinical Audit Centre1996Search in Google Scholar
Klemenc-Ketis Z, Kersnik J, Ojstersek J. Perceived difficulties in managing ethical problems in family practice in Slovenia: crosssectional study. Croat Med J 2008; 49: 799-806.10.3325/cmj.2008.49.799Klemenc-KetisZKersnikJOjstersekJ.Perceived difficulties in managing ethical problems in family practice in Slovenia: crosssectional studyCroat Med J200849799806262102119090605Open DOISearch in Google Scholar
Klemenc-Ketis Z, Kersnik J. Prevalence of ethical dilemmas in Slovenian family practice. Acta Medico-Biotechnica 2009; 2: 47-56.Klemenc-KetisZKersnikJ.Prevalence of ethical dilemmas in Slovenian family practiceActa Medico-Biotechnica20092475610.18690/actabiomed.12Search in Google Scholar
Poplas-Susic T, Svab I, Kersnik J. The project of model practices in family medicine in Slovenia. Zdrav Vestn 2013; 82: 635-47.Poplas-SusicTSvabIKersnikJ.The project of model practices in family medicine in SloveniaZdrav Vestn20138263547Search in Google Scholar
Bondevik GT, Hofoss D, Hansen EH, Deilkas EC. The safety attitudes questionnaire – ambulatory version: psychometric properties of the Norwegian translated version for the primary care setting. BMC Health Serv Res 2014; 14: 139.2467876410.1186/1472-6963-14-139BondevikGTHofossDHansenEHDeilkasEC.The safety attitudes questionnaire – ambulatory version: psychometric properties of the Norwegian translated version for the primary care settingBMC Health Serv Res201414139399424524678764Search in Google Scholar
Tourani S, Hassani M, Ayoubian A, Habibi M, Zaboli R. Analyzing and prioritizing the dimensions of patient safety culture in emergency wards using the TOPSIS technique. Glob J Health Sci 2015; 7: 143-50.TouraniSHassaniMAyoubianAHabibiMZaboliR.Analyzing and prioritizing the dimensions of patient safety culture in emergency wards using the TOPSIS techniqueGlob J Health Sci201571435010.5539/gjhs.v7n4p143480213625946922Search in Google Scholar
Meier C. Importance of good teamwork in urgent care services. Emerg Nurse 2014; 22: 32-6.2536997010.7748/en.22.7.32.e1312MeierC.Importance of good teamwork in urgent care servicesEmerg Nurse20142232625369970Search in Google Scholar
Selič P, Stegne-Ignjatović T, Klemenc-Ketis Z. Burnout among Slovenian family medicine trainees: a cross-sectional study. Zdrav Vestn 2012; 81: 218-24.SeličPStegne-IgnjatovićTKlemenc-KetisZ.Burnout among Slovenian family medicine trainees: a cross-sectional studyZdrav Vestn20128121824Search in Google Scholar
Močnik U, Gradišar M, Tomat L. Analysis of emergency department waiting lines. Zdrav Vestn 2014; 83: 587-96.MočnikUGradišarMTomatL.Analysis of emergency department waiting linesZdrav Vestn20148358796Search in Google Scholar
Živčec Kalan G, Petek Ster M, Kersnik J. Determinants of family physicians’ workload. Zdrav Vestn 2012; 81: 461-9.Živčec KalanGPetek SterMKersnikJ.Determinants of family physicians’ workloadZdrav Vestn2012814619Search in Google Scholar
Stone PW, Harrison MI, Feldman P, Linzer M, Peng T, Roblin D et al. Advances in patient safety organizational climate of staff working conditions and safety – an integrative model. In: Henriksen K, Battles JB, Marks ES, Lewin DI, editors. Advances in patient safety: from research to implementation (Vol 2: Concepts and methodology). Rockville (MD): Agency for Healthcare Research and Quality, 2005.StonePWHarrisonMIFeldmanPLinzerMPengTRoblinDRoblindvances in patient safety organizational climate of staff working conditions and safety – an integrative modelHenriksenKBattlesJBMarksESLewinDIAdvances in patient safety: from research to implementation (Vol 2: Concepts and methodology)Rockville (MD)Agency for Healthcare Research and Quality2005Search in Google Scholar
Griffiths P, Dall’Ora C, Simon M, Ball J, Lindqvist R, Rafferty AM et al. Nurses’ shift length and overtime working in 12 European countries: the association with perceived quality of care and patient safety. Med Care 2014; 52: 975-81.10.1097/MLR.000000000000023325226543GriffithsPDall’OraCSimonMBallJLindqvistRRaffertyAMRaffertyurses’ shift length and overtime working in 12 European countries: the association with perceived quality of care and patient safetyMed Care20145297581419679825226543Open DOISearch in Google Scholar
Van De Vijver E, Devroey D. Lack of confidence in administering emergency care among Dutch-speaking family physicians in Belgium. Int J of Gen Med 2013; 6: 589-96.Van De VijverEDevroeyD.Lack of confidence in administering emergency care among Dutch-speaking family physicians in BelgiumInt J of Gen Med201365899610.2147/IJGM.S46432371883523898229Search in Google Scholar
Thomson K, Outram S, Gilligan C, Levett-Jones T. Interprofessional experiences of recent healthcare graduates: a social psychology perspective on the barriers to effective communication, teamwork, and patient-centred care. J Interprof Care 2015; 29: 634-40.10.3109/13561820.2015.1040873ThomsonKOutramSGilliganCLevett-JonesT.Interprofessional experiences of recent healthcare graduates: a social psychology perspective on the barriers to effective communication, teamwork, and patient-centred careJ Interprof Care2015296344026230377Open DOISearch in Google Scholar
