1. bookVolume 49 (2016): Issue 4 (December 2016)
Zeitschriftendaten
License
Format
Zeitschrift
Erstveröffentlichung
17 Oct 2008
Erscheinungsweise
4 Hefte pro Jahr
Sprachen
Englisch
access type Open Access

User Experience with Security Elements in Internet and Mobile Banking

Online veröffentlicht: 30 Nov 2016
Seitenbereich: 251 - 260
Eingereicht: 29 May 2016
Akzeptiert: 11 Oct 2016
Zeitschriftendaten
License
Format
Zeitschrift
Erstveröffentlichung
17 Oct 2008
Erscheinungsweise
4 Hefte pro Jahr
Sprachen
Englisch

Background/Purpose: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience.

Akturan, U., & Tezcan, N. (2012). Mobile banking adoption of the youth market. Marketing Intelligence & Planning, 30(4), 444-459, http://dx.doi.org/10.1016/j.im.2014.12.001Search in Google Scholar

Cheng, T.C.E., Lam, D.Y.C., & Yeung, A. C. L. (2006). Adoption of Internet banking: an empirical study in Hong Kong. Decision support systems, 42(3), 1558-1572.Search in Google Scholar

Choubey, J., & Choubey, B. (2013). Secure User Authentication in Internet Banking: A Qualitative Survey. International Journal of Innovation. Management and Technology, 4(2), 198-203. Retrieved from http://www.ijimt.org/papers/391-D0493.pdfSearch in Google Scholar

French, A. M. (2012). A Case Study on E-Banking Security – When Security Becomes Too Sophisticated for the User to Access Their Information. Journal of Internet Banking and Commerce, 17(2), 1-14. Retrieved from http://www.arraydev.com/commerce/JIBC/2012-08/AaronFrenchv02.pdfSearch in Google Scholar

Koo, C., Watti, J., & Chung, N. (2014). A study of mobile and Internet banking service: applying for IS success model. Asia Pacific Journal of Information Systems, 23, (1), 65-86. Retrieved from: http://www.apjis.or.kr/pdf/MIS023-001-4.pdfSearch in Google Scholar

Krol, K., Philippou, E., De Cristofaro, E., & Sasse, M. A. (2015). »They brought in the horrible key ring thing!« Analysing the Usability of Two-Factor Authentication in UK Online Banking. To appear in NDSS Workshop on Usable Security (USEC 2015). Retrieved from http://arxiv.org/abs/1501.04434v1Search in Google Scholar

Lee, D., Moon, J., Kim, Y. J., &Yi, M. Y. (2015.) Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty. Information & Management, 52(3), 295–304, http://dx.doi.org/10.1016/j.im.2014.12.001Search in Google Scholar

Lee, M. (2009). Factors affecting the adoption of Internet banking: An integration of TAM and TPB with perceived risk and perceived benefit, Electronic Commerce Research and Applications, 23, 130-141, http://dx.doi.org/10.1016/j.elerap.2008.11.006Search in Google Scholar

Liao, Z., & Cheung, M.T. (2008). Measuring Customer Satisfaction in Internet Banking: A core Framework. Communications of the ACM, 51(4), 47-51, http://dx.doi.org/10.1145/1330311.1330322Search in Google Scholar

Liébana-Cabanillas, F., Muñoz-Leiva, F., & Rejón-Guardia, F. (2013). The determinants of satisfaction with e-banking. Industrial Management & Data Systems, 113(5), 750-767, http://dx.doi.org/10.1108/02635571311324188Search in Google Scholar

Mazhar, F., Rizwan, M., Fiaz, U., Ishrat, S., Razzaq, M.S., & Khan, T.N. (2014). An Investigation of Factors Affecting Usage and Adoption of Internet & Mobile Banking In Pakistan. International Journal of Accounting and Financial Reporting, 4(2), 478-501, http://dx.doi.org/10.5296/ijafr.v4i2.6586Search in Google Scholar

Nasri, W., & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behaviour. The Journal of High Technology Management, 23, 1-14.Search in Google Scholar

Suganya, M., Sujatha, S., & Alex, M. E. (2012). Secure user authentication using biometrics in mobile banking. The Business & Management Review, 2(1), 226-231. Retrieved from http://search.proquest.com/docview/1328550116?accountid=28931Search in Google Scholar

Tella, A. & Abdulmumin, I. (2015). Predictors of Users’ Satisfaction with E-payment System: a Case Study of Staff at the University of Ilorin, Nigeria. Organizacija, 48(4), 272-284, http://dx.doi.org/10.1515/orga-2015-0018Search in Google Scholar

Yoon, H.S., & Occeña, L. (2014). Impacts of Customers’ Perceptions on Internet Banking Use with a Smart Phone. The Journal of Computer Information Systems, 54(3), 1-9. Retrieved from http://search.proquest.com/docview/1526661130?accountid=28931Search in Google Scholar

Recommended articles from Trend MD

Plan your remote conference with Sciendo