<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.</p></abstract>

The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.

Does Grade Level Matter for the Assessment of Business Process Management Maturity?

University of Warsaw, Faculty of Economic Sciences, Poland

Naše gospodarstvo/Our economy

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade...

Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Online veröffentlicht: 24. Juni 2016

Seitenbereich: 3 - 11

Eingereicht: 01. Nov. 2015

Akzeptiert: 01. März 2016

DOI: https://doi.org/10.1515/ngoe-2016-0007

Schlüsselwörter
business process management, maturity of business process management, maturity models, grade levels in the maturity assessment

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Online veröffentlicht: 24. Juni 2016

Seitenbereich: 3 - 11

Eingereicht: 01. Nov. 2015

Akzeptiert: 01. März 2016

DOI: https://doi.org/10.1515/ngoe-2016-0007

Schlüsselwörterbusiness process management, maturity of business process management, maturity models, grade levels in the maturity assessment

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Schlüsselwörter
business process management, maturity of business process management, maturity models, grade levels in the maturity assessment