Uneingeschränkter Zugang

Factors Influencing Customer Trust in Mobile Banking: Case of Latvia


Zitieren

Afshan, S., & Sharif, A. (2016). Acceptance of mobile banking framework in Pakistan. Telematics and Informatics, 33(2), 370–387. http://doi.org/10.1016/j.tele.2015.09.00510.1016/j.tele.2015.09.005Open DOISearch in Google Scholar

Aksenov, V. V., Blashchuk, M. Y., Chernuhin, R. V., [Аксёнов, В. В., Блащук, М. Ю., & Чернухин, Р. В.]. (2014). Применение метода анализа иерархий для выбора типа насоса энергосиловой установки геохода. Вестник Кузбасского Государственного Технического Университета, 3(103), 38–42.Search in Google Scholar

Baptista, G., & Oliveira, T. (2016). A weight and a meta-analysis on mobile banking acceptance research. Computers in Human Behavior, 63, 480–489. http://doi.org/10.1016/j.chb.2016.05.07410.1016/j.chb.2016.05.074Open DOISearch in Google Scholar

Chemingui, H., & Iallouna, H. Ben. (2013). Resistance, motivations, trust and intention to use mobile financial services. International Journal of Bank Marketing, 31(7), 574–592. http://doi.org/10.1108/IJBM-12-2012-012410.1108/IJBM-12-2012-0124Open DOISearch in Google Scholar

Chiyangwa, T. B., & (Trish) Alexander, P. M. (2016). Rapidly co-evolving technology adoption and diffusion models. Telematics and Informatics, 33(1), 56–76. http://doi.org/10.1016/j.tele.2015.05.00410.1016/j.tele.2015.05.004Open DOISearch in Google Scholar

Franek, J., & Kresta, A. (2014). Judgment Scales and Consistency Measure in AHP. Procedia Economics and Finance, 12(March), 164–173. http://doi.org/10.1016/S2212-5671(14)00332-310.1016/S2212-5671(14)00332-3Open DOISearch in Google Scholar

Gu, J. C., Lee, S. C., & Suh, Y. H. (2009). Determinants of behavioral intention to mobile banking. Expert Systems with Applications, 36(9), 11605–11616. http://doi.org/10.1016/j.eswa.2009.03.02410.1016/j.eswa.2009.03.024Open DOISearch in Google Scholar

Gumussoy, C. A. (2016). Factors affecting users’ decision to continue using mobile banking in Turkey. International Journal of Mobile Communications, 14(4), 411–430. http://doi.org/http://dx.doi.org/10.1504/IJMC.2016.07734110.1504/IJMC.2016.077341Open DOISearch in Google Scholar

Jammoul, K. (2012). The factors affect the success of mobile banking The role of trust. In Brunel Business School – Doctoral Symposium.Search in Google Scholar

Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544–564. http://doi.org/10.1016/j.dss.2007.07.00110.1016/j.dss.2007.07.001Open DOISearch in Google Scholar

Koenig-Lewis, N., Palmer, A., & Moll, A. (2010). Predicting young consumers’ take up of mobile banking services. Marketing Intelligence and Planning, 28(5), 410–432. http://doi.org/10.1108/0265232101106491710.1108/02652321011064917Open DOISearch in Google Scholar

Kostin, L. V., & [Костин, Л. В.]. (2014). Использование метода анализа иерархий в процессе оценки потенциала клиентов рынка логистических услуг. Экономика И Управление, 3(39), 86–90.Search in Google Scholar

Kurt, Y., Yamin, M., Sinkovics, N., & Sinkovics, R. R. (2016). Spirituality as an antecedent of trust and network commitment: The case of Anatolian Tigers. European Management Journal, 34(6), 1–15. http://doi.org/10.1016/j.emj.2016.06.01110.1016/j.emj.2016.06.011Open DOISearch in Google Scholar

Libby, R., & Blashfield, R. K. (1978). Performance of a composite as a function of the number of judges. Organizational Behavior and Human Performance, 21(2), 121–129. http://doi.org/10.1016/0030-5073(78)90044-210.1016/0030-5073(78)90044-2Open DOISearch in Google Scholar

Malaquias, F. F. O., & Hwang, Y. (2016). Trust in mobile banking under conditions of information asymmetry: Empirical evidence from Brazil. Information Development, 32(5), 1600–1612. http://doi.org/10.1177/026666691561616410.1177/0266666915616164Open DOISearch in Google Scholar

Maroofi, F., Kahrarian, F., & Dehghani, M. (2013). An Investigation of Initial Trust in Mobile Banking. International Journal of Academic Research in Business and Social Sciences, 3(9), 394–404. http://doi.org/10.6007/IJARBSS/v3-i9/22810.6007/IJARBSS/v3-i9/228Open DOISearch in Google Scholar

Olouch, R. A., Abaja, P. O., Mwangi, J. W., & Githeko, J. (2015). Factors affecting adoption of mobile banking technology in Kenya: a case of bank customers within Nakuru Municipality. Asian Journal of Business and Management Sciences, 2(11), 1–13. http://doi.org/10.1017/CBO9781107415324.00410.1017/CBO9781107415324.004Open DOISearch in Google Scholar

Østergaard, L. R. (2015). Trust matters: A narrative literature review of the role of trust in health care systems in sub-Saharan Africa. Global Public Health, 10(9), 1046–1059. http://doi.org/10.1080/17441692.2015.101953810.1080/17441692.2015.1019538Open DOISearch in Google Scholar

Özkan, S., Bindusara, G., & Hackney, R. (2010). Facilitating the adoption of e-payment systems: theoretical constructs and empirical analysis. Journal of Enterprise Information Management, 23(3), 305–325. http://doi.org/10.1108/1741039101103608510.1108/17410391011036085Open DOISearch in Google Scholar

Peek, M. E., Lopez, F. Y., Williams, H. S., Xu, L. J., McNulty, M. C., Acree, M. E., & Schneider, J. A. (2016). Development of a Conceptual Framework for Understanding Shared Decision making Among African-American LGBT Patients and their Clinicians. Journal of General Internal Medicine, 31(6), 677–687. http://doi.org/10.1007/s11606-016-3616-310.1007/s11606-016-3616-3Open DOISearch in Google Scholar

Picón-Berjoyo, A., Ruiz-Moreno, C., & Castro, I. (2016). A mediating and multigroup analysis of customer loyalty. European Management Journal, 34. http://doi.org/10.1016/j.emj.2016.07.00610.1016/j.emj.2016.07.006Open DOISearch in Google Scholar

Rezaei, H., Kabiry, Na., & Forghani, M. H. (2013). Factors Affecting Isfahanian Mobile Banking Adoption Based on the Technology Acceptance Model. International Journal of Academic Research in Business and Social Sciences, 3(5), 611–623.Search in Google Scholar

Rudzkienė, V. (2009). Ateities įžvalgų tyrimo metodologija ir metodai. In Lietuvos e. valdžios gairės: ateities įžvalgų tyrimas (pp. 163–260). Vilnius: Mykolo Romerio universitetas.Search in Google Scholar

Saaty, T. L. [Саати, Т. Л.] (1993). Принятие решений: метод анализа иерархий. Москва: Радио и связь.Search in Google Scholar

Saaty, T. L. (2012). Decision Making for Leaders: the analytic hierarchy process for decisions in a complex world (3rd ed.). Pittshburg: RWS Publications.Search in Google Scholar

Salo, A. A., & Hämäläinen, R. P. (1997). On the measurement of preferences in the analytic hierarchy process. Journal of Multi-Criteria Decision Analysis, 6, 309–319. http://doi.org/10.1002/(SICI)1099-1360(199711)6:6<309::AID-MCDA163>3.0.CO;2-210.1002/(SICI)1099-1360(199711)6:6<309::AID-MCDA163>3.0.CO;2-2Search in Google Scholar

Sekhon, H., Roy, S., Shergill, G., & Pritchard, A. (2013). Modelling trust in service relationships: a transnational perspective. Journal of Services Marketing, 27(1), 76–86. http://doi.org/10.1108/0887604131129639210.1108/08876041311296392Open DOISearch in Google Scholar

Sėrikovienė, S. (2013). Mokomųjų objektų daugkartinio panaudojimo kokybės vertinimo metodų taikymo tyrimas. Vilniaus universitetas.Search in Google Scholar

Skačkauskienė, I., & Bytautė, S. (2012). Socialinio kapitalo apibrėžties ir matavimo problematika. Verslas: Teorija ir Praktika, 13(3), 208–216. http://doi.org/10.3846/btp.2012.2210.3846/btp.2012.22Open DOISearch in Google Scholar

Thakur, R. (2014). What keeps mobile banking customers loyal? International Journal of Bank Marketing, 32(7), 628–646. http://doi.org/10.1108/IJBM-07-2013-006210.1108/IJBM-07-2013-0062Open DOISearch in Google Scholar

Tong, X., Zhang, W., & Wang, Y. (2016). Research on the transitivity closure of trust network. In 2016 12th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery (ICNC-FSKD) (pp. 2070–2074). IEEE. http://doi.org/10.1109/FSKD.2016.760350010.1109/FSKD.2016.7603500Open DOISearch in Google Scholar

Wu, W., Chiang, C., & Lin, C. (2008). Comparing the aggregation methods in the analytic hierarchy process when uniform distribution. WSEAS Transactions on Business and Economics, 5(3), 82–87.Search in Google Scholar

Zhou, T. (2011a). An empirical examination of initial trust in mobile payment. Wireless Personal Communications, 21(5), 527–540.10.1108/10662241111176353Search in Google Scholar

Zhou, T. (2011b). Understanding the effect of flow on user adoption of mobile games. Personal and Ubiquitous Computing, 27(4), 290–300. http://doi.org/10.1007/s00779-012-0613-310.1007/s00779-012-0613-3Open DOISearch in Google Scholar

Zhou, T. (2014). Understanding the determinants of mobile payment continuance usage. Industrial Management & Data Systems, 114(6), 936–948. http://doi.org/10.1108/IMDS-02-2014-006810.1108/IMDS-02-2014-0068Open DOISearch in Google Scholar

eISSN:
2256-0173
Sprache:
Englisch
Zeitrahmen der Veröffentlichung:
2 Hefte pro Jahr
Fachgebiete der Zeitschrift:
Wirtschaftswissenschaften, Volkswirtschaft, andere, Betriebswirtschaft, Rechtswissenschaften, Wirtschaftsrecht, Sozialwissenschaften, Pädagogik