<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The provision of quality transport services is a prerequisite for the creation of an efficient organization that can meet the expectations and requirements of both the enterprise itself and its customers. From the railway enterprise's point of view, it is necessary to pay attention to the increasingly demanding requirements of its customers in railway passenger transport. This article focuses on identifying defects in rail transport processes that negatively affect ordinary operations. One of the most serious bottlenecks affecting railway transport reliability is the train delay, which fundamentally affects the perception of railway transport. At the same time, it emphasizes the need to apply individual tools according to the DMAIC cycle in order to achieve continuous improvement. The aim of the implemented Six Sigma methodology in railway enterprise is disciplined application of statistical problem-solving tools to recognize the gaps in the transport process and set out individual steps for their gradual removal.</p></abstract>

The provision of quality transport services is a prerequisite for the creation of an efficient organization that can meet the expectations and requirements of both the enterprise itself and its customers. From the railway enterprise's point of view, it is necessary to pay attention to the increasingly demanding requirements of its customers in railway passenger transport. This article focuses on identifying defects in rail transport processes that negatively affect ordinary operations. One of the most serious bottlenecks affecting railway transport reliability is the train delay, which fundamentally affects the perception of railway transport. At the same time, it emphasizes the need to apply individual tools according to the DMAIC cycle in order to achieve continuous improvement. The aim of the implemented Six Sigma methodology in railway enterprise is disciplined application of statistical problem-solving tools to recognize the gaps in the transport process and set out individual steps for their gradual removal.

Implementation of Six Sigma methodology using DMAIC to achieve processes improvement in railway transport

Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport

Production Engineering Archives

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The provision of quality transport services is a prerequisite for the creation of an efficient organization that can meet the expectations and requirements of...

Implementation of Six Sigma methodology using DMAIC to achieve processes improvement in railway transport

Published Online: Jul 27, 2019

Page range: 18 - 21

Received: Apr 01, 2019

Accepted: May 14, 2019

DOI: https://doi.org/10.30657/pea.2019.23.03

Keywords
Six Sigma methodology, DMAIC cycle, railway transport, train delays, transport services

© 2019 Eva Nedeliaková et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Implementation of Six Sigma methodology using DMAIC to achieve processes improvement in railway transport

Published Online: Jul 27, 2019

Page range: 18 - 21

Received: Apr 01, 2019

Accepted: May 14, 2019

DOI: https://doi.org/10.30657/pea.2019.23.03

KeywordsSix Sigma methodology, DMAIC cycle, railway transport, train delays, transport services

© 2019 Eva Nedeliaková et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Six Sigma methodology, DMAIC cycle, railway transport, train delays, transport services