<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"><p><bold>Background:</bold> The case study describes the implementation of the SNT (Serial Number Tracking) model in an integrated information system, as a means of business support in a Croatian mobile telecommunications company. <bold>Objectives:</bold> The goal was to show how to make the best practice of the SNT implementation in the telecommunication industry, with referencing to problems which have arisen during the implementation. <bold>Methods/Approach:</bold> the case study approach was used based on the documentation about the SNT model and the business intelligence system in the Croatian mobile telecommunications company. <bold>Results:</bold> Economic aspects of the effectiveness of the SNT model are described and confirmed based on actual tangible and predominantly on intangible benefits. <bold>Conclusions:</bold> Advantages of the SNT model are multiple: operating costs for storage and transit of goods were reduced, accuracy of deliveries and physical inventory was improved; a new source of information for the business intelligence system was obtained; operating processes in the distribution of goods were advanced; transit insurance costs decreased and there were fewer cases of fraudulent behaviour.</p></abstract>

Background: The case study describes the implementation of the SNT (Serial Number Tracking) model in an integrated information system, as a means of business support in a Croatian mobile telecommunications company. Objectives: The goal was to show how to make the best practice of the SNT implementation in the telecommunication industry, with referencing to problems which have arisen during the implementation. Methods/Approach: the case study approach was used based on the documentation about the SNT model and the business intelligence system in the Croatian mobile telecommunications company. Results: Economic aspects of the effectiveness of the SNT model are described and confirmed based on actual tangible and predominantly on intangible benefits. Conclusions: Advantages of the SNT model are multiple: operating costs for storage and transit of goods were reduced, accuracy of deliveries and physical inventory was improved; a new source of information for the business intelligence system was obtained; operating processes in the distribution of goods were advanced; transit insurance costs decreased and there were fewer cases of fraudulent behaviour.

Implementing the Serial Number Tracking model in telecommunications: a case study of Croatia

Business Systems Research Journal

Background: The case study describes the implementation of the SNT (Serial Number Tracking) model in an integrated information system, as a means of business...

Implementing the Serial Number Tracking model in telecommunications: a case study of Croatia

Published Online: Sep 17, 2012

Page range: 49 - 60

DOI: https://doi.org/10.2478/v10305-012-0007-z

Keywords
Mobile telecommunications, business processes, bar code, SAP, IT project implementation

This content is open access.

Implementing the Serial Number Tracking model in telecommunications: a case study of Croatia

Published Online: Sep 17, 2012

Page range: 49 - 60

DOI: https://doi.org/10.2478/v10305-012-0007-z

KeywordsMobile telecommunications, business processes, bar code, SAP, IT project implementation

This content is open access.

Keywords
Mobile telecommunications, business processes, bar code, SAP, IT project implementation