<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"><p>The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement.</p></abstract>

The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement.

Evaluation of the Effects of Quality Management System Improvement

Faculty of Management, Warsaw University of Technology, Warsaw, Poland

Faculty of Management, University of Lodz, Lodz, Poland

Foundations of Management

{"article-title":"Evaluation of the Effects of Quality Management System Improvement"}

The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external...

Evaluation of the Effects of Quality Management System Improvement

Published Online: Mar 20, 2012

Page range: 97 - 108

DOI: https://doi.org/10.2478/v10238-012-0038-3

Keywords
quality management, audits, effectiveness of processes best practice analysis, benchmarking, quality costs, self - assessment, quality awards

This content is open access.

Evaluation of the Effects of Quality Management System Improvement

Published Online: Mar 20, 2012

Page range: 97 - 108

DOI: https://doi.org/10.2478/v10238-012-0038-3

Keywordsquality management, audits, effectiveness of processes best practice analysis, benchmarking, quality costs, self - assessment, quality awards

This content is open access.

Keywords
quality management, audits, effectiveness of processes best practice analysis, benchmarking, quality costs, self - assessment, quality awards