<abstract xmlns="http://www.w3.org/1999/xhtml"><p> ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.</p></abstract>

ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Quality in Service Management System According to ISO 20000

Institute of Industrial Engineering, Management and Quality, Faculty of Materials Science and Technology, Slovak University of Technology, Paulínska 16, 917 24 Trnava, Slovak Republic

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

{"article-title":"Quality in Service Management System According to ISO 20000"}

ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review,...

Quality in Service Management System According to ISO 20000

Published Online: Feb 12, 2013

Page range: 126 - 130

DOI: https://doi.org/10.2478/v10186-012-0021-6

Keywords
service management system, ISO 20000, standard, processes, certification, integration, the best practices, quality, service provider, service requirements, specification

This content is open access.

Quality in Service Management System According to ISO 20000

Published Online: Feb 12, 2013

Page range: 126 - 130

DOI: https://doi.org/10.2478/v10186-012-0021-6

Keywordsservice management system, ISO 20000, standard, processes, certification, integration, the best practices, quality, service provider, service requirements, specification

This content is open access.

Keywords
service management system, ISO 20000, standard, processes, certification, integration, the best practices, quality, service provider, service requirements, specification