<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"><p>The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.</p></abstract>

The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.

Claim and Continuous Improvement

Faculty of Material Science and Technology, Institute of Production Engineering, Management and Quality, Slovak University of Technology in Bratislava, Paulínska 16, 917 24 Trnava, Slovak Republic

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

{"article-title":"Claim and Continuous Improvement"}

The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company....

Claim and Continuous Improvement

Published Online: Mar 03, 2011

Page range: 95 - 100

DOI: https://doi.org/10.2478/v10186-010-0012-4

Keywords
claim, continuous improvement, customer

This content is open access.

Claim and Continuous Improvement

Published Online: Mar 03, 2011

Page range: 95 - 100

DOI: https://doi.org/10.2478/v10186-010-0012-4

Keywordsclaim, continuous improvement, customer

This content is open access.

Keywords
claim, continuous improvement, customer