<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"><p>This article reports the results of research of public service quality reform initiatives in Lithuania and Finland. Research reveals that quality management has been in vogue within the manufacturing sectors of both countries for several decades. The service industries have made heavy investments in this area. There are also major initiatives from the public sector to improve quality. This paper examines and compares the development of reform conceptions and programmes in terms of institutional interest and power positions. It demonstrates that the initiation and progress of reform initiatives were determined by particular unforeseen and accidental circumstances in both countries. On the other hand, it explains why Finnish institutions were ready for a constructive dialogue, and a pilot try-outs option in implementation or reform instruments. Lithuanian institutions, by comparison, are characterized by the creation of new structures and self-seeking interests. Finally, the paper reveals how the instruments of public service quality improvement were implemented in both countries.</p></abstract>

This article reports the results of research of public service quality reform initiatives in Lithuania and Finland. Research reveals that quality management has been in vogue within the manufacturing sectors of both countries for several decades. The service industries have made heavy investments in this area. There are also major initiatives from the public sector to improve quality. This paper examines and compares the development of reform conceptions and programmes in terms of institutional interest and power positions. It demonstrates that the initiation and progress of reform initiatives were determined by particular unforeseen and accidental circumstances in both countries. On the other hand, it explains why Finnish institutions were ready for a constructive dialogue, and a pilot try-outs option in implementation or reform instruments. Lithuanian institutions, by comparison, are characterized by the creation of new structures and self-seeking interests. Finally, the paper reveals how the instruments of public service quality improvement were implemented in both countries.

Institutional Contexts of the Implementation of Quality Initiatives in the Public Sectors of Finland and Lithuania

Faculty of Political science and Diplomacy, Vytautas Magnus University, Lithuania

Baltic Journal of Law & Politics

This article reports the results of research of public service quality reform initiatives in Lithuania and Finland. Research reveals that quality management...

Institutional Contexts of the Implementation of Quality Initiatives in the Public Sectors of Finland and Lithuania

Published Online: Jan 21, 2010

Page range: 74 - 102

DOI: https://doi.org/10.2478/v10076-009-0012-x

Keywords
Public Quality Management, Public Service Reform, Institutionalism, Change in Public Organizations

This content is open access.

Institutional Contexts of the Implementation of Quality Initiatives in the Public Sectors of Finland and Lithuania

Published Online: Jan 21, 2010

Page range: 74 - 102

DOI: https://doi.org/10.2478/v10076-009-0012-x

KeywordsPublic Quality Management, Public Service Reform, Institutionalism, Change in Public Organizations

This content is open access.

Keywords
Public Quality Management, Public Service Reform, Institutionalism, Change in Public Organizations