<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"><p>Many enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous benefits to implementing an ERP system, there are just as many risks. The problem is that many projects of this type are unsuccessful, mostly due to their complexity being underestimated. The purpose of the paper is twofold: (1) to analyse the critical success factors (CFSs) of ERP implementation projects and (2) to propose a framework based on a composite approach to ERP systems implementation. A special emphasis is given to business process modelling, because the key to the successful choice, implementation and usage of an ERP system is the fit of planned processes in an organisation with processes implemented in the solution. The paper also presents some results of empirical investigation in the field of ERP implementation.</p></abstract>

Many enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous benefits to implementing an ERP system, there are just as many risks. The problem is that many projects of this type are unsuccessful, mostly due to their complexity being underestimated. The purpose of the paper is twofold: (1) to analyse the critical success factors (CFSs) of ERP implementation projects and (2) to propose a framework based on a composite approach to ERP systems implementation. A special emphasis is given to business process modelling, because the key to the successful choice, implementation and usage of an ERP system is the fit of planned processes in an organisation with processes implemented in the solution. The paper also presents some results of empirical investigation in the field of ERP implementation.

Business Process Modelling as a Critical Success Factor in Implementing an ERP System

Faculty of Economics, University of Ljubljana

Faculty of Economics and Business - Zagreb, University of Zagreb

South East European Journal of Economics and Business

Many enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous...

Business Process Modelling as a Critical Success Factor in Implementing an ERP System

Published Online: Jun 13, 2011

Page range: 89 - 96

DOI: https://doi.org/10.2478/v10033-009-0014-3

Keywords
enterprise resource planning (ERP) systems, critical success factors (CFSs), implementation, framework, business process modelling

This content is open access.

Business Process Modelling as a Critical Success Factor in Implementing an ERP System

Published Online: Jun 13, 2011

Page range: 89 - 96

DOI: https://doi.org/10.2478/v10033-009-0014-3

Keywordsenterprise resource planning (ERP) systems, critical success factors (CFSs), implementation, framework, business process modelling

This content is open access.

Keywords
enterprise resource planning (ERP) systems, critical success factors (CFSs), implementation, framework, business process modelling