<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country decision makers. Placed within Romania’s dependent economic profile alongside its deregulated employment relations, centralised managerial decisions create widespread organisational uncertainty with numerous hire and fire and downsizing procedures, followed by subsequent recruitment campaigns designed to replace the previously displaced workforce.</p>
</abstract>

This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country decision makers. Placed within Romania’s dependent economic profile alongside its deregulated employment relations, centralised managerial decisions create widespread organisational uncertainty with numerous hire and fire and downsizing procedures, followed by subsequent recruitment campaigns designed to replace the previously displaced workforce.

Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center

Studia Universitatis Babes-Bolyai Sociologia

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised...

Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center

Published Online: Jan 21, 2022

Page range: 97 - 112

DOI: https://doi.org/10.2478/subbs-2021-0009

Keywords
multinational corporation, practice transfer, call centre, Romania

© 2021 Zoltan Mihály, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center

Published Online: Jan 21, 2022

Page range: 97 - 112

DOI: https://doi.org/10.2478/subbs-2021-0009

Keywordsmultinational corporation, practice transfer, call centre, Romania

© 2021 Zoltan Mihály, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
multinational corporation, practice transfer, call centre, Romania