[
Abduh, Muhamad, Ramjaun, S. B., & Mustaqim, M. (2018). Bank Selection criteria and ServQual Survey among muSlimS in Mauritius. Qudus International Journal of Islamic Studies, 6(2), 221–249.10.21043/qijis.v6i2.3756
]Search in Google Scholar
[
Abduh, Muhammad, & Hussin, T. M. T. T. (2018). Factors Influence Intention to Opt for Islamic Investment Schemes among Market Players. Global Review of Islamic Economics and Business, 6(2), 091-102.10.14421/grieb.2018.062-02
]Search in Google Scholar
[
Abou-Youssef, M. M. H., Kortam, W., Abou-Aish, E., & El-Bassiouny, N. (2015). Effects of religiosity on consumer attitudes toward Islamic banking in Egypt. International Journal of Bank Marketing, 33(6), 786–807.10.1108/IJBM-02-2015-0024
]Search in Google Scholar
[
Abror, A., Patrisia, D., Engriani, Y., Evanita, S., Yasri, Y., & Dastgir, S. (2019). Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty. Journal of Islamic Marketing.10.1108/JIMA-03-2019-0044
]Search in Google Scholar
[
Agustin, C., & Singh, J. (2005). Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges. Journal of Marketing Research, 42(1), 96–108.10.1509/jmkr.42.1.96.56961
]Search in Google Scholar
[
Aisyah, M. (2018). Islamic Bank Service Quality. Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics), 10(2), 367–388.
]Search in Google Scholar
[
Akhtar, A., & Zaheer, A. (2014). Service Quality Dimensions Development Approach of Islamic Banks: A Scale Development Approach. Global Journal of Management and Business Research: A Administration and Management, 14(5), 11–19.
]Search in Google Scholar
[
Alnaser, F. M. I., Ghani, M. A., & Rahi, S. (2018). Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty. Accounting, 4(2), 63–72.10.5267/j.ac.2017.8.001
]Search in Google Scholar
[
Amin, M., Isa, Z., & Fontaine, R. (2011). The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks. The Service Industries Journal, 31(9), 1519–1532.10.1080/02642060903576076
]Search in Google Scholar
[
Anshori, A. G. (2008). Sejarah Perkembangan Hukum Perbankan Syariah di Indonesia dan Implikasinya bagi Praktik Perbankan Nasional. La_Riba, 2(2), 159–172.10.20885/lariba.vol2.iss2.art1
]Search in Google Scholar
[
Anwar, M., Rehman, A. U., & Shah, S. Z. A. (2018). Networking and new venture’s performance: mediating role of competitive advantage. International Journal of Emerging Markets, 13(5), 998–1025. https://doi.org/10.1108/IJoEM-07-2017-0263
]Search in Google Scholar
[
Bananuka, J., Kasera, M., Najjemba, G. M., Musimenta, D., Ssekiziyivu, B., & Kimuli, S. N. L. (2019). Attitude: mediator of subjective norm, religiosity and intention to adopt Islamic banking. Journal of Islamic Marketing, 11(1), 81–96.10.1108/JIMA-02-2018-0025
]Search in Google Scholar
[
Bangsawan, M. I. (2017). Eksistensi Ekonomi Islam (Studi Tentang Perkembangan Perbankan Syariah Di Indonesia). Law and Justice, 2(1), 24–34.10.23917/laj.v2i1.4334
]Search in Google Scholar
[
Belás, J., & Gabčová, L. (2016). The relationship among customer satisfaction, loyalty and financial performance of commercial banks. E+M Ekonomie a Management, 19(1), 132–147.10.15240/tul/001/2016-1-010
]Search in Google Scholar
[
Bugel, M. S. (2010). The application of psychological theories for an improved understanding ofcustomer relationships. University of Groningen.
]Search in Google Scholar
[
Clark, L. A., & Watson, D. (1995). Constructing validity: Basic issues in objective scale development. Psychological Assessment, 7(3), 309–319.10.1037/1040-3590.7.3.309
]Search in Google Scholar
[
Conchar, M. P., Zinkhan, G. M., Peters, C., & Olavarrieta, S. (2004). An integrated framework for the conceptualization of consumers’ perceived-risk processing. Journal of the Academy of Marketing Science, 32(4), 418–436.10.1177/0092070304267551
]Search in Google Scholar
[
de Waal, A., & van der Heijden, B. (2016). Increasing customer loyalty and customer intimacy by improving the behavior of employees. Journal of Strategy and Management, 9(4), 492–510. https://doi.org/10.1108/JSMA-06-2015-0045
]Search in Google Scholar
[
Dusuki, A. W., & Abdullah, N. I. (2007). Why do Malaysian customers patronise Islamic banks ? International Journal of Bank Marketing, 25(3), 32–40.10.1108/02652320710739850
]Search in Google Scholar
[
Eklof, J., Podkorytova, O., & Malova, A. (2018). Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks. Total Quality Management & Business Excellence, 1–19.
]Search in Google Scholar
[
Fraering, M., & Minor, M. S. (2013). Beyond loyalty: Customer satisfaction, loyalty, and fortitude. Journal of Services Marketing, 27(4), 334–344.10.1108/08876041311330807
]Search in Google Scholar
[
George, A., & Kumar, G. S. G. (2014). Impact of service quality dimensions in internet banking on customer satisfaction. Decision, 41(1), 73–85.10.1007/s40622-014-0028-2
]Search in Google Scholar
[
Gerrard, P., & Cunningham, J. B. (2001). Singapore ’ s undergraduates : how they choose which bank to patronise. International Journal of Bank Marketing, 19(3), 104–114.10.1108/02652320110388531
]Search in Google Scholar
[
Geyskens, I., & Steenkamp, J.-B. E.. (2000). Economic and social satisfaction: measurement and relevance to marketing channel relationships. Journal of Retailing, 76(1), 11–32.10.1016/S0022-4359(99)00021-4
]Search in Google Scholar
[
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. In Vectors (p. 816). https://doi.org/10.1016/j.ijpharm.2011.02.019
]Search in Google Scholar
[
Hair, J. F., Hult, T., Ringle, C., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, CA: Sage Publications, Inc.
]Search in Google Scholar
[
Hardjito, A. (2016). Analysis of Comparative Advantage Strategy Implementation on The Customer Loyalty of BRI Sharia in DIY. Global Review of Islamic Economics and Business, 3(1), 001–017.10.14421/grieb.2015.031-01
]Search in Google Scholar
[
Henderson, C. M., Beck, J. T., & Palmatier, R. W. (2011). Review of the theoretical underpinnings of loyalty programs. Journal of Consumer Psychology, 21(3), 256–276.10.1016/j.jcps.2011.02.007
]Search in Google Scholar
[
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55.10.1080/10705519909540118
]Search in Google Scholar
[
Ijaz, A. T., & Ali, A. (2013). Assessing Service Attitude: Service Quality Measures Taken by Islamic Banks in Pakistan. IOSR Journal of Business and Management, 8(1), 61–68.10.9790/487X-0816168
]Search in Google Scholar
[
Jonker, J., & Pennink, B. (2009). The Essence of Research Methodology. Springer Berlin Heidelberg.10.1007/978-3-540-71659-4
]Search in Google Scholar
[
Kai-Uwe Brock, J., & Yu Zhou, J. (2012). Customer intimacy. Journal of Business & Industrial Marketing, 27(5), 370–383.10.1108/08858621211236043
]Search in Google Scholar
[
Kant, R., & Jaiswal, D. (2017). The impact of perceived service quality dimensions on customer satisfaction An empirical study on public sector. International Journal of Bank Marketing, 35(3), 411–430.10.1108/IJBM-04-2016-0051
]Search in Google Scholar
[
Kashif, M., Abdur Rehman, M., & Pileliene, L. (2016). Customer perceived service quality and loyalty in Islamic banks. TQM Journal, 28(1), 62–78.10.1108/TQM-01-2014-0006
]Search in Google Scholar
[
Kashif, M., Shukran, S. S. W., Rehman, M. A., & Sarifuddin, S. (2015). Customer satisfaction and loyalty in Malaysian Islamic banks: A PAKSERV investigation. International Journal of Bank Marketing, 33(1), 23–40.10.1108/IJBM-08-2013-0084
]Search in Google Scholar
[
Kaura, V., Prasad, C. S. D., & Sharma, S. (2015). Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction. International Journal of Bank Marketing, 33(4), 404–422.10.1108/IJBM-04-2014-0048
]Search in Google Scholar
[
Keisidou, E., Sarigiannidis, L., Maditinos, D. I., & Thalassinos, E. I. (2013). Customer satisfaction, loyalty and financial performance. International Journal of Bank Marketing, 31(4), 259–288.10.1108/IJBM-11-2012-0114
]Search in Google Scholar
[
Ladhari, R. (2010). Developing e-service quality scales: A literature review. Journal of Retailing and Consumer Services, 17(6), 464–477.10.1016/j.jretconser.2010.06.003
]Search in Google Scholar
[
Ladhari, R., Ladhari, I., & Morales, M. (2011). Bank service quality: comparing Canadian and Tunisian customer perceptions. International Journal of Bank Marketing, 29(3), 224–246.10.1108/02652321111117502
]Search in Google Scholar
[
Lee, Y., & Kwon, O. (2011). Intimacy, familiarity and continuance intention: An extended expectation–confirmation model in web-based services. Electronic Commerce Research and Applications, 10(3), 342–357.10.1016/j.elerap.2010.11.005
]Search in Google Scholar
[
Ltifi, M., Hikkerova, L., Aliouat, B., & Gharbi, J. (2016). The determinants of the choice of Islamic banks in Tunisia. International Journal of Bank Marketing, 34(5), 710–730.10.1108/IJBM-11-2014-0170
]Search in Google Scholar
[
Mahudin, N. D. M., Noor, N. M., Dzulkifli, M. A., & Janon, N. S. (2016). Religiosity among Muslims: A Scale Development and Validation Study. Makara Human Behavior Studies in Asia, 20(2), 109.10.7454/mssh.v20i2.3492
]Search in Google Scholar
[
Malhotra, N., Ulgado, F., Agarwal, J., & Shainesh, G. (2005). Dimensions of service quality in developed and developing economies : multi-country cross-cultural comparisons. International Marketing Review, 22(3), 256–278.10.1108/02651330510602204
]Search in Google Scholar
[
Marimin, A., & Romdhoni, A. H. (2017). Perkembangan Bank Syariah Di Indonesia. Jurnal Ilmiah Ekonomi Islam, 1(02), 75–87.10.29040/jiei.v1i02.30
]Search in Google Scholar
[
Martens, C., Herssens, J., & Delcourt, C. (2019). Design supporting a ’customer-perceived intimacy’-strategy in healthcare services. Proceedings of the International Conference on Engineering Design, ICED, 1(1), 927–935.10.1017/dsi.2019.97
]Search in Google Scholar
[
Melewar, T. C., Foroudi, P., Gupta, S., Kitchen, P. J., & Foroudi, M. M. (2017). Integrating identity, strategy and communications for trust, loyalty and commitment. European Journal of Marketing, 51(3), 572–604.10.1108/EJM-08-2015-0616
]Search in Google Scholar
[
Mohd Dali, N. R. S., Yousafzai, S., & Abdul Hamid, H. (2019). Religiosity scale development. Journal of Islamic Marketing, 10(1), 227–248.10.1108/JIMA-11-2016-0087
]Search in Google Scholar
[
Mohd Thas Thaker, H., Sakaran, K. C., Nanairan, N. M., Mohd Thas Thaker, M. A., & Iqbal Hussain, H. (2020). Drivers of loyalty among non-Muslims towards Islamic banking in Malaysia: Evidence from SmartPLS. International Journal of Islamic and Middle Eastern Finance and Management, 13(2), 281–302.10.1108/IMEFM-07-2018-0211
]Search in Google Scholar
[
Mukhibad, H., Fachrurozie, & Nurkhin, A. (2019). Determinants of the Intention of Muzakki to Pay Professional Zakat. Share: Jurnal Ekonomi Dan Keuangan Islam, 8(1), 45–67.10.22373/share.v8i1.4573
]Search in Google Scholar
[
Mulia, D., Usman, H., & Parwanto, N. B. (2020). The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-banking. Journal of Islamic Marketing.
]Search in Google Scholar
[
Nora, L. (2019). Trust, commitment, and customer knowledge. Management Decision, 57(11), 3134–3158.10.1108/MD-10-2017-0923
]Search in Google Scholar
[
Nurhayati, N., & Sukesti, F. (2017). Peningkatan Loyalitas Nasabah Bank Syariah Melalui Peningkatan Kualitas Layanan dan Kepuasan Nasabah dengan Religiusitas Sebagai Variabel Moderating. Economica: Jurnal Ekonomi Islam, 7(2), 141.10.21580/economica.2016.7.2.1158
]Search in Google Scholar
[
Omarini, A. (2011). Retail banking: The challenge of getting customer intimate. Banks and Bank Systems, 6(3), 78–89.
]Search in Google Scholar
[
Omoregie, O. K., Addae, J. A., Coffie, S., Ampong, G. O. A., & Ofori, K. S. (2019). Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry. International Journal of Bank Marketing, 37(3), 798–820.10.1108/IJBM-04-2018-0099
]Search in Google Scholar
[
Parasuraman, A., Zeithaml, V. A., & Berry, L, L. (1988). SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality Title. Journal of Retail, 64(1), 14–40.
]Search in Google Scholar
[
Purwanto, E., Deviny, J., & Mutahar, A. M. (2020). The Mediating Role of Trust in the Relationship Between Corporate Image, Security, Word of Mouth and Loyalty in M-Banking Using among the Millennial Generation in Indonesia. Management & Marketing. Challenges for the Knowledge Society, 15(2), 255–274.10.2478/mmcks-2020-0016
]Search in Google Scholar
[
Raajpoot, N. (2004). Reconceptualizing Service Encounter Quality in a Non-Western Context. Journal of Service Research, 7(2), 181–201.10.1177/1094670504268450
]Search in Google Scholar
[
Rahman, M. A., & Ramli, M. F. (2016). The Influence of Relationship Quality on Customer Loyalty in the Dual-Banking System in the Northern States of Peninsular Malaysia. Procedia - Social and Behavioral Sciences, 219, 606–613.10.1016/j.sbspro.2016.05.040
]Search in Google Scholar
[
Rehman, K.-U., & Khattak, N. (2010). Customer satisfaction and awareness of Islamic banking system in Pakistan. African Journal of Business Management, 4(5), 662–671.
]Search in Google Scholar
[
Setiawan, F., Idris, I., & Abror, A. (2019). The Relationship Between Religiosity, Service Quality, Customer Satisfaction and Customer Loyalty. Advances in Economics, Business and Management Research, 64, 517–525.10.2991/piceeba2-18.2019.31
]Search in Google Scholar
[
Soma, A. M., Primiana, I., Wiryono, K. S., & Febrian, E. (2017). Religiosity and Islamic Banking Product Decision: Survey on Employess of PT Telekomunikasi Indonesia. Etikonomi, 16(1), 25–42.10.15408/etk.v16i1.4379
]Search in Google Scholar
[
Suhartanto, D., Gan, C., Sarah, I. S., & Setiawan, S. (2019). Loyalty towards Islamic banking: service quality, emotional or religious driven? Journal of Islamic Marketing, 11(1), 66–80.10.1108/JIMA-01-2018-0007
]Search in Google Scholar
[
Tabrani, M., Amin, M., & Nizam, A. (2018). Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships. International Journal of Bank Marketing, 36(5), 823–848.10.1108/IJBM-03-2017-0054
]Search in Google Scholar
[
Tanaka, J. (1993). Multifaceted Conceptions of Fit in Structural Equation Models. Sage Focus Editions.
]Search in Google Scholar
[
Vo, N. T., Chovancová, M., & Tri, H. T. (2019). A major boost to the website performance of up-scale hotels in Vietnam. Management and Marketing, 14(1), 14–30.10.2478/mmcks-2019-0002
]Search in Google Scholar
[
Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015). Building, measuring, and profiting from customer loyalty. Journal of the Academy of Marketing Science, 43(6), 790–825.10.1007/s11747-015-0439-4
]Search in Google Scholar
[
Wu, H. C., Cheng, C. C., & Hussein, A. S. (2019). What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia. International Journal of Bank Marketing, 37(2), 595–620.10.1108/IJBM-04-2018-0101
]Search in Google Scholar
[
Yilmaz, V., Ari, E., & Gürbüz, H. (2018). Investigating the relationship between service quality dimensions, customer satisfaction and loyalty in Turkish banking sector: An application of structural equation model. International Journal of Bank Marketing, 36(3), 423–440.10.1108/IJBM-02-2017-0037
]Search in Google Scholar
