<abstract xmlns="http://www.w3.org/1999/xhtml"><p>It is well known that the extent to which the supply manages to adapt to the demands and changes in consumer behavior is key to the success of a business or, in the current economic context, to the survival of a business. This paper aims to analyze the manner in which the perception and attitude of the individual towards risk causes major changes in its purchasing behavior and, implicitly, to identify the tools of marketing with a favorable impact on the consumer, in the economic and social context generated by the Covid-19 pandemic. Although the fear and concern generated by the current economic and social crisis are visibly affecting both social behavior in general, and purchasing behavior in particular, finding effective ways to inform and communicate with consumers to facilitate their access to up-to-date and highly accurate information is essential both to meet the growing need for information in conditions of risk and uncertainty, and to guide the purchasing decision towards the best alternative for the consumer.</p></abstract>

It is well known that the extent to which the supply manages to adapt to the demands and changes in consumer behavior is key to the success of a business or, in the current economic context, to the survival of a business. This paper aims to analyze the manner in which the perception and attitude of the individual towards risk causes major changes in its purchasing behavior and, implicitly, to identify the tools of marketing with a favorable impact on the consumer, in the economic and social context generated by the Covid-19 pandemic. Although the fear and concern generated by the current economic and social crisis are visibly affecting both social behavior in general, and purchasing behavior in particular, finding effective ways to inform and communicate with consumers to facilitate their access to up-to-date and highly accurate information is essential both to meet the growing need for information in conditions of risk and uncertainty, and to guide the purchasing decision towards the best alternative for the consumer.

The Impact of the Current Crisis Generated by the COVID-19 Pandemic on Consumer Behavior

Studies in Business and Economics

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

It is well known that the extent to which the supply manages to adapt to the demands and changes in consumer behavior is key to the success of a business or,...

The Impact of the Current Crisis Generated by the COVID-19 Pandemic on Consumer Behavior

Published Online: Oct 11, 2020

Page range: 85 - 99

DOI: https://doi.org/10.2478/sbe-2020-0027

Keywords
consumer behavior, crisis, Covid-19 pandemic

© 2020 Duralia Oana, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The Impact of the Current Crisis Generated by the COVID-19 Pandemic on Consumer Behavior

Published Online: Oct 11, 2020

Page range: 85 - 99

DOI: https://doi.org/10.2478/sbe-2020-0027

Keywordsconsumer behavior, crisis, Covid-19 pandemic

© 2020 Duralia Oana, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
consumer behavior, crisis, Covid-19 pandemic