<abstract xmlns="http://www.w3.org/1999/xhtml">

<bold>Introduction.</bold> Improving the quality of provided services and increasing patient satisfaction in medical facilities is an undoubted challenge for health care institutions in Poland. A high level of nursing care increases the efficiency of the treatment process, reduces the costs of health care units and affects the patient’s sense of satisfaction and contentment.
<bold>Aim.</bold> The aim of this paper was to assess the level of satisfaction with nursing care using the Newcastle scale.
<bold>Material and methods.</bold> The study included 117 patients hospitalized in the cardiac rehabilitation unit. The research tool used in the study was the standardized Newcastle questionnaire to assess patients’ overall satisfaction and experiences with nursing care at the unit level.
<bold>Results.</bold> The respondents’ experience of nursing care was rated at a medium level, while their level of satisfaction with nursing care was rated at a high level. The above rating was influenced by the age and educational level of the patients.
<bold>Conclusions.</bold> Patients of cardiac rehabilitation units rate the experience of nursing care well, while their level of satisfaction with this care is high.
</abstract>

Introduction. Improving the quality of provided services and increasing patient satisfaction in medical facilities is an undoubted challenge for health care institutions in Poland. A high level of nursing care increases the efficiency of the treatment process, reduces the costs of health care units and affects the patient’s sense of satisfaction and contentment.
Aim. The aim of this paper was to assess the level of satisfaction with nursing care using the Newcastle scale.
Material and methods. The study included 117 patients hospitalized in the cardiac rehabilitation unit. The research tool used in the study was the standardized Newcastle questionnaire to assess patients’ overall satisfaction and experiences with nursing care at the unit level.
Results. The respondents’ experience of nursing care was rated at a medium level, while their level of satisfaction with nursing care was rated at a high level. The above rating was influenced by the age and educational level of the patients.
Conclusions. Patients of cardiac rehabilitation units rate the experience of nursing care well, while their level of satisfaction with this care is high.

Assessment of patient satisfaction with nursing care with the Newcastle scale

Department of Nursing, Institute of Health Protection

Pielegniarstwo  XXI wieku / Nursing in the 21st Century

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"Assessment of patient satisfaction with nursing care with the Newcastle scale"}

Introduction. Improving the quality of provided services and increasing patient satisfaction in medical facilities is an undoubted challenge for health care...

Assessment of patient satisfaction with nursing care with the Newcastle scale

Published Online: Apr 04, 2023

Page range: 8 - 13

Received: Oct 17, 2022

Accepted: Dec 14, 2022

DOI: https://doi.org/10.2478/pielxxiw-2023-0002

Keywords
nursing care, patient, satisfaction, Newcastle scale

© 2023 Katarzyna Tomaszewska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Assessment of patient satisfaction with nursing care with the Newcastle scale

Published Online: Apr 04, 2023

Page range: 8 - 13

Received: Oct 17, 2022

Accepted: Dec 14, 2022

DOI: https://doi.org/10.2478/pielxxiw-2023-0002

Keywordsnursing care, patient, satisfaction, Newcastle scale

© 2023 Katarzyna Tomaszewska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
nursing care, patient, satisfaction, Newcastle scale