<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The development of service robots and chatbots has changed the way companies interact with their customers. Several automated tasks have been taken over by AI, such as communication with customers, processing of orders and also other automated tasks. To measure the impact AI will have on our society, we have analyzed AI’s agency by testing different scenarios of AI’s ability to perform human-specific tasks such as having own political opinions, religious beliefs and other situations which go beyond the simple execution of tasks. The results show that consumers perceive a low probability that AI has such thoughts. However, AI with stronger anthropomorphic characteristics is more likely to have agency to perform these types of tasks. According to our study, a human-like appearance enhances the perception that AI can have political views, religious beliefs and an own identity. Moreover, people consider that AI with anthropomorphic characteristics should be responsible for their mistakes and punished if they do something wrong. In spite of this, AI, independent of its anthropomorphic characteristics, is not believed to have the ability to solve mankind problems such as reducing pollution, stabilizing the world economy or to ensure world peace. Our research also shows that men are more inclined to attribute agency to AI compared to women, which perceive a lower AI agency.</p>
</abstract>

The development of service robots and chatbots has changed the way companies interact with their customers. Several automated tasks have been taken over by AI, such as communication with customers, processing of orders and also other automated tasks. To measure the impact AI will have on our society, we have analyzed AI’s agency by testing different scenarios of AI’s ability to perform human-specific tasks such as having own political opinions, religious beliefs and other situations which go beyond the simple execution of tasks. The results show that consumers perceive a low probability that AI has such thoughts. However, AI with stronger anthropomorphic characteristics is more likely to have agency to perform these types of tasks. According to our study, a human-like appearance enhances the perception that AI can have political views, religious beliefs and an own identity. Moreover, people consider that AI with anthropomorphic characteristics should be responsible for their mistakes and punished if they do something wrong. In spite of this, AI, independent of its anthropomorphic characteristics, is not believed to have the ability to solve mankind problems such as reducing pollution, stabilizing the world economy or to ensure world peace. Our research also shows that men are more inclined to attribute agency to AI compared to women, which perceive a lower AI agency.

Scenario-Based Approach to AI’s Agency to Perform Human-Specific Tasks

Proceedings of the International Conference on Business Excellence

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"Scenario-Based Approach to AI\u2019s Agency to Perform Human-Specific Tasks"}

The development of service robots and chatbots has changed the way companies interact with their customers. Several automated tasks have been taken over by AI,...

Scenario-Based Approach to AI’s Agency to Perform Human-Specific Tasks

Published Online: Jul 03, 2024

Page range: 2311 - 2318

DOI: https://doi.org/10.2478/picbe-2024-0195

Keywords
AI, consumer, anthropomorphism, agency

© 2024 Corina Pelau et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Scenario-Based Approach to AI’s Agency to Perform Human-Specific Tasks

Published Online: Jul 03, 2024

Page range: 2311 - 2318

DOI: https://doi.org/10.2478/picbe-2024-0195

KeywordsAI, consumer, anthropomorphism, agency

© 2024 Corina Pelau et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
AI, consumer, anthropomorphism, agency