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Proceedings of the International Conference on Business Excellence
Volume 17 (2023): Issue 1 (July 2023)
Open Access
Banking Chatbots: How Artificial Intelligence Helps the Banks
Ionuț-Alexandru Cîmpeanu
Ionuț-Alexandru Cîmpeanu
,
Denis-Alexandru Dragomir
Denis-Alexandru Dragomir
and
Răzvan Daniel Zota
Răzvan Daniel Zota
| Jul 14, 2023
Proceedings of the International Conference on Business Excellence
Volume 17 (2023): Issue 1 (July 2023)
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Published Online:
Jul 14, 2023
Page range:
1716 - 1727
DOI:
https://doi.org/10.2478/picbe-2023-0153
Keywords
Finance
,
Artificial Intelligence
,
Chatbots
,
Software
,
Banking
© 2023 Ionuț-Alexandru Cîmpeanu et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Ionuț-Alexandru Cîmpeanu
Bucharest University of Economic Studies,
Bucharest, Romania
Denis-Alexandru Dragomir
Bucharest University of Economic Studies,
Bucharest, Romania
Răzvan Daniel Zota
Bucharest University of Economic Studies,
Bucharest, Romania