<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The explosive development of artificial intelligence, machine learning and big data methods in the last 10 years has been felt in the financial-banking field which has subjected to profound changes aimed at determining an unprecedented increase in the efficiency and profitability of the businesses they carry out. The tendencies of applying the concepts coming from AI, together with the continuous increase of the volume, complexity and variety of the data that the banks collect, store and process have acquired the generic names of FinTech, respectively BigTech. Five main areas exist where Fintechs and Bigtechs can provide improvements in business models for the banks: introducing specialized platforms, covering neglected customer segments, improving customer selection, reduction of the operating costs of the banks, and optimization of the business processes of the banks. We will present some of these improvements, and then we will show how the business models of the banks dramatically transform under the influence of these changes.</p>
</abstract>

The explosive development of artificial intelligence, machine learning and big data methods in the last 10 years has been felt in the financial-banking field which has subjected to profound changes aimed at determining an unprecedented increase in the efficiency and profitability of the businesses they carry out. The tendencies of applying the concepts coming from AI, together with the continuous increase of the volume, complexity and variety of the data that the banks collect, store and process have acquired the generic names of FinTech, respectively BigTech. Five main areas exist where Fintechs and Bigtechs can provide improvements in business models for the banks: introducing specialized platforms, covering neglected customer segments, improving customer selection, reduction of the operating costs of the banks, and optimization of the business processes of the banks. We will present some of these improvements, and then we will show how the business models of the banks dramatically transform under the influence of these changes.

The Digital Transformation and Disruption in Business Models of the Banks under the Impact of FinTech and BigTech

Proceedings of the International Conference on Business Excellence

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The explosive development of artificial intelligence, machine learning and big data methods in the last 10 years has been felt in the financial-banking field...

The Digital Transformation and Disruption in Business Models of the Banks under the Impact of FinTech and BigTech

Published Online: Jul 27, 2020

Page range: 294 - 305

DOI: https://doi.org/10.2478/picbe-2020-0028

Keywords
Business model, FinTech, BigTech, digital transformation, disruption, artificial intelligence, machine learning

© 2020 Virginia Mărăcine et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The Digital Transformation and Disruption in Business Models of the Banks under the Impact of FinTech and BigTech

Published Online: Jul 27, 2020

Page range: 294 - 305

DOI: https://doi.org/10.2478/picbe-2020-0028

KeywordsBusiness model, FinTech, BigTech, digital transformation, disruption, artificial intelligence, machine learning

© 2020 Virginia Mărăcine et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Business model, FinTech, BigTech, digital transformation, disruption, artificial intelligence, machine learning